How many days should I wait to get customer service to do something?
I called about an issue, was told that international had to handle it, was given a case number and told that they would send an e-mail. No e-mail. How many days should I wait? And what good is the case number? I can't find any e-mail address for ATT to check on the status of the issue.
Re: How many days should I wait to get customer service to do something?
Most of the time if they set a case or a commitment then they give you a expected resolution date. They generally take care of it in 3-5 days however if it is past the resolution date that they provided you when you reported issue then you should contact them to see if it is taken care of.
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