Helpful Links

How Can I Determine My GoPhone Account Number?

Contributor

How Can I Determine My GoPhone Account Number?

I'm planning to switch my phone number from an AT&T GoPhone account to a Verizon account but when I attempted to port my AT&T number to my new Verizon phone, I was told by a Verizon rep that I needed to provide them with my AT&T account number.  Apparently one's AT&T GoPhone phone number is not used as an account number.  Can anyone tell me how I can find out what my GoPhone account number is?  It doesn't appear when I access my online account info.  TIA
26,123 Views
Message 1 of 3
ACE - Expert

Re: How Can I Determine My GoPhone Account Number?



Louie747 wrote:
I'm planning to switch my phone number from an AT&T GoPhone account to a Verizon account but when I attempted to port my AT&T number to my new Verizon phone, I was told by a Verizon rep that I needed to provide them with my AT&T account number.  Apparently one's AT&T GoPhone phone number is not used as an account number.  Can anyone tell me how I can find out what my GoPhone account number is?  It doesn't appear when I access my online account info.  TIA

I would try telling VZW rep that your account is prepaid and there's no associated account number. Maybe there's some way for them to bypass it.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3
Expert

Re: How Can I Determine My GoPhone Account Number?



dmapr wrote:

Louie747 wrote:
     I'm planning to switch my phone number from an AT&T GoPhone account to a Verizon account but when I attempted to port my AT&T number to my new Verizon phone, I was told by a Verizon rep that I needed to provide them with my AT&T account number.  Apparently one's AT&T GoPhone phone number is not used as an account number.  Can anyone tell me how I can find out what my GoPhone account number is?  It doesn't appear when I access my online account info.  TIA

     I would try telling VZW rep that your account is prepaid and there's no associated account number. Maybe there's some way for them to bypass it.

     There is an account number, you have to either call customer care to get it or go to a corporate store to get it, there is no other way to get it unfortunately.
Message 3 of 3
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support