I am not only a business customer, but I have been for 10 years with AT&T. I was also a AT&T employee for 29 years prior to that.
Our business contract ended in October 2011, Since that time we have spent no less than 50 hours on the phones with AT&T trying to get our new contract established. We have had to do this three times now and as of today January 9th 2012 they still do not show any record of it even though we have numerous conformations. Everyone we have delt with has dropped the ball and the frustraiting part is there is no one I can call to escalate the problem to or will take responsibility for anything.
We have recieved phone bills that do not reflect the price we contracted for dating back to our first contract we signed back in October 2011. In fact our most recient phone we were charged 70% more than we contracted fo for the past 3 months. I have made payments for what we should have been charged...but nothing more.
I have done all that I can do if I don't get any help by posting this I have no choice but to terminate service and refuse payment.