WHen I go to download an app it says cannot connect to itunes store. Whats going on??

Message 1 of 4 (208 Views)

Re: Help

On your device? In iTunes?

Which device?

Are you actually connected to the Internet?


We would be better able to assist if more details about the situation were provided.

Message 2 of 4 (185 Views)

Re: Help

Make sure you have an active cellular data connection and/or a Wi-Fi connection. If one (or both) is enabled, you should have no problem connecting to iTunes/the App Store.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy

Message 3 of 4 (158 Views)

Re: Help

A couple more questions?

Has this worked before?
Is this a new issue just today?

I am wondering if there is something going on with the coming update to MAC OS and changes to their online services?

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
Message 4 of 4 (155 Views)
Share this topic

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.