Help! consistent over-charges of 1 minute

Help! consistent over-charges of 1 minute

My wife's phone, Samsung A-197, charges an extra minute on every call. What to do?

Message 1 of 8 (272 Views)
Master

Re: Help! consistent over-charges of 1 minute

Are you sure? You could just be estimating the time wrong.

For example, a call that lasts a minute and 27 seconds is billed as 2 minutes. On my plan, it would cost $0.20 for that call.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 2 of 8 (262 Views)

Re: Help! consistent over-charges of 1 minute

Anything less than 60 seconds, $.20; 1 minute +, $.30, and so on...
Message 3 of 8 (255 Views)
Master

Re: Help! consistent over-charges of 1 minute

I would contact customer service about this issue and see what they might have to say. Your wife can dial 611 from her phone, say "more options", then "customer service". She will then be connected to a live rep who should be able to explain the extra charges (if there are any).

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 4 of 8 (246 Views)

Re: Help! consistent over-charges of 1 minute

Thank you. Hope that works...
Message 5 of 8 (241 Views)
Master

Re: Help! consistent over-charges of 1 minute

You're welcome. Good luck.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 6 of 8 (240 Views)
Former Community Manager

Re: Help! consistent over-charges of 1 minute

Please let us know what you find out!

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

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Message 7 of 8 (227 Views)

Re: Help! consistent over-charges of 1 minute

I was advised that dialing time time is counted and that 6 rings counts as 2 minutes. My wife doesn't always speed dial but will monitor usage this week and I'll update then.
Message 8 of 8 (207 Views)
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