02-03-2012 7:16 PM
I have Samsung Captivate AT&T phone (no modification ever done) and today I got a message from AT&T about the new update. While updating using the Samsung program 'Kies Mini' after 1% it gave an error unable to update and the screen went blank. Afterwards,I am not able to power-on.
I tried the method suggested in few places, remove battery , SIM and storage card. Hold vol up / down button and insert the USB cable . Still no luck.
Any help appreciated on how to go about this ?
02-04-2012 8:49 AM
Sorry to give you the bad news.. AT&T will have you call Samsung. And later after you send the phone to Samsung.
They will charge you a $100 to fix and send it back. This happened to me the last OS update 2011. They will claim you damaged it...
02-04-2012 6:27 PM
I will go to AT&T store tomorrow and check. But going by your experience, it looks like it is not going to help.
Can't Samsung / AT&T ensure that the updates don't screw up the phone (atleast have a foolproof way to revert back) ?
A customer who is signing a 2-year contract with AT&T and pay around almost $1600 to AT&T can't have this reliability atleast. I hope someone who works in this software upgrade is reading this forum.
(I am just thinking of similar situation at my job. I work as a software engineer and if the software we write and sell to customers when upgrading bricks the computer, myself and my group would be out of job immediately.)
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