Helpful Links

Help! Phone frozen/locked!

Contributor

Help! Phone frozen/locked!

My daughter attempted to unlock my iPhone (it has a security code) thinking she knew my passcode and proceeded to freeze my phone.  I now only have an Apple logo and cannot access anything.  What do I do to get me phone back??

265 Views
Message 1 of 2
Professor

Re: Help! Phone frozen/locked!

Connect it to your computer and restore it.

Sounds like you had the option selected to wipe the device after a certain number of failed attempts to enter the correct passcode.

Message 2 of 2
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?
Let us help make Ordering, Upgrading and Activating easy!

AT&T Locker is being discontinued on August 3rd. Find out what you need to do.

Additional Support