04-12-2012 8:28 AM
I just got a Lumia 900 along with the requisite LTE data plan. I was expecting to see Visual Voicemail in the "Phone" hub but, alas, it is missing. (It should show up as a "voicemail" item in the same scrollable menu line that contains "history"; see image below.) I spoke with an AT&T support tech for about an hour but he could not figure out how to enable it. I was to receive a call from the next tier of customer support but so far nothing. Does anyone know whether Visual Voicemail can be enabled by the user...or is this something that AT&T has to do on their end?
04-12-2012 8:53 AM
My VVM was there from the beginning. I didn't enable it, so I don't know if it's a customer can do it or not. Is there an AT&T store near you? The store reps may be able to help you out.
04-12-2012 8:59 PM
You'll need to speak with someone at level 2 support. Mine keep asking me for a past word till I set up a password in regular voicemail then Visual VM started working
04-14-2012 11:55 AM
If you used regular voicemail on att with a password enabled before, you will be fine. If you need a password or used youmail or something else, you will need to call. It takes about 5 minutes. Call 611 and you will be set.
Dial from another phone! You will need to turn your phone off during the process.
Select a language
press 5 for voicemail
press 0 for operator
04-14-2012 6:50 PM
04-18-2012 6:20 PM
04-18-2012 8:31 PM - edited 04-18-2012 8:31 PM
Having the same problem. I don't get a voicemail menu on top, it just says "history" and clicking the voicemail icon just calls my voicemail. It doesn't prompt me for a new password, it just asks me for my old password that I had with my old phone, which I put in and then it plays all my voicemails messages.
I've called At&t about this three times and they have not helped a bit. Twice they said they were going to send an e-mail with instructions, but never did. They also said they'd call back and never did. I imagine there email would just be a link to this page: http://www.att.com/esupport/article.jsp?sid=KB4137
Which is useless if you don't have a voicemail menu to slide to.
As mentioned in a post above, you need to make sure your VM has a password. If it doesn't call your VM and setup a password, then the visual VM screen asking you for a password will pop up
04-23-2012 11:06 AM
If you go to ATT website, from phone, you can set it up without any problems. You will need to set up password during the process but then you will have VVM. My Lumia900 works fine. No problems.
04-25-2012 2:31 PM
I had this same problem, this is the solution I found.
1. I called my voicemail
2. went into administrative
3. turned my password off
4. turned my password on
5. hung up
6. went back into phone - voicemail was now visible
7. swiped right to voicemail
7b. entered voicemail pass code (4digit number in my case)
Success, visiaul voicemail now working!