11-17-2011 1:13 PM
Some Reason my Touch screen seems to have to stopped working after about 2 months of having it. Already called at&t wireless support, ran thru the trouble shooting, and there sending an exchange. My Quesiton is how do i prevent this happening with the future replacement?
Is there a special cleaning procedure for the touch screen? i was using a lint free cloth to wipe it down off and on, and listening to youtube off and on, music with the headphones, making phone calls at times, and such...
If you could please reply and let me know what is the best form of keeping the device in tip top shape...
Thank you all
11-17-2011 2:45 PM
11-17-2011 2:48 PM
I was touching it lightly in the time i had it, i'm not heavy handed at all, plan on buying a case and screen protector when i can afford those tiems, meanwhile i handle it very carefully, put it on a shelf at night, or someplace safe.
I don't drop my phones ever, i guess shouldn't happen with the replacement if i treat it the same as i did this one i imagine.
11-18-2011 10:29 AM
Screen protectors are good for preventing scratches on the glass. But it won't really make a difference in terms of the touchscreen itself malfunctioning. What oftens breaks is the digitizer, which is not part of the glass, but a seperate component underneath the glass.
As already mentioned, you probably had a defective unit, that was just ready to go at any time. No manufacturing process is perfect. Things just break sometimes, no matter how well you treat them. That's what warranties are for.
11-18-2011 10:52 AM
Yes that is very true, and anixiously awaiting the replacement phone, and will have that setup, but since it's getting colder outside these days, will allow it to come to romm temperature i think before i start setting it all up just to be safe.
Should i tell Zune Software to forget the old phone prior to hooking up the replacement?
11-19-2011 8:07 AM
Yeah Zune knows that your new phone is not the old phone. So if you have already stopped using/syncing your current Surround, you can go ahead and just Forget the phone. When you plug in your new phone, you'll set it up all over again.
04-17-2012 1:21 PM
Find the Unlimited Plan that works best for you at our Knowledge Sharing Session: Whole Lotta' Data Going On on Wed. 6/28 from 1-4pm ET / noon-3pm CT / 10am-1pm PT!
Find out the very latest about the new iPad Pros!
Are you looking to upgrade and activate your device?
Let us help make Ordering, Upgrading and Activating easy!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!