HTC One X -- "No SIM card" error message

Contributor

HTC One X -- "No SIM card" error message

About three months ago I got an HTC One X and am pleased with it; I've had almost no troubles. Then, yesterday, after being on standby in my pocket for several hours, it gave me a "No SIM card" message when I next unlocked it. I've removed and reinserted the SIM card numerous times now, have wiggled it and pressed on the phone's casing in the SIM card slot, et cetera, and it's still telling me the card's not there. I got the phone from an AT&T store and the SIM card was sold with it.

All of the troubleshooting help I've encountered online is either dealing with brand new phones that have never worked, SIM cards from previous phones that were cut down to size, or how to unblock a SIM card with a PUK code. Do I really have to take the phone back to an AT&T store to be replaced/repaired or is there something else I can do? 

 

Message 1 of 91 (101,457 Views)
Professor

Re: HTC One X -- "No SIM card" error message

A quick Google search will yield a bunch of results for the same issue happening on iPhones, and probably any other kind of smartphone for that matter.

 

The SIM tray is one of the few remaining mechanical points of failure on smartphones these days (especially on phones like the iPhone and HTC One X, that eliminate the SD tray).  And it doesn't help that manufacturers are pushing thinner and lighter phones, possibly sacrificing durability.

 

Can the SIM tray be designed better?  Probably.  Is this an issue with only this phone, or only Android phones?  Absolutely not.

Message 61 of 91 (9,949 Views)
Mentor

Re: HTC One X -- "No SIM card" error message

I can only speak for the One X+, but this seems to be a more common issue than AT&T and HTC are willing to believe, and has been a persistent issue since the phone was released.

 

I can confirm that swapping out the SIM card does not work (it seems to fix the problem for a week or two sometimes, but that's it), and that factory resetting the device does not work.

 

I've heard of the tape method working for some One X+ owners. I've tried this method on a few One X+ devices that are having the problem, and I do believe it works if you manage to get the tape in the right spot and of the right thickness -- however, not only does this have a chance of getting the SIM card stuck in the slot, but it's a solution that we, as phone owners, should not have to resort to.

 

Now, as far as refurbished warranty exchanges... I've called in 6 warranty replacements in the month of April alone for this problem, and my experience is that the replacements have an even higher chance of having the issue than the new devices do. Does this mean that AT&T is finding nothing wrong with these devices, and then sending them out again as warranty refurbs? I certainly hope that's not the case, but a call center representative informed me that this issue is not on their "known issues" list for the One X+.

Message 62 of 91 (9,951 Views)
Professor

Re: HTC One X -- "No SIM card" error message

[ Edited ]

PhoneWizard wrote:

Now, as far as refurbished warranty exchanges... I've called in 6 warranty replacements in the month of April alone for this problem, and my experience is that the replacements have an even higher chance of having the issue than the new devices do. Does this mean that AT&T is finding nothing wrong with these devices, and then sending them out again as warranty refurbs? I certainly hope that's not the case.


Unfortunately, this seems to be a common problem (refurbs having the same, or other issues) with a lot of AT&T phones.  I've seen quite a few reports on here and other forums, about folks receiving multiple  AT&T refurbs.  You are simply receiving another person's old broken phone, which may or may have not been repaired properly.

Message 63 of 91 (9,928 Views)
Contributor

Re: HTC One X -- "No SIM card" error message

[ Edited ]


Step 1: Toggle Airplane Mode

1. From the Start screen, select All App’s.
2. Select Settings.
3. Tap the slider to turn Airplane mode.
4. Once device is in Airplane mode, tap the slider to turn off Airplane mode.

Step 2: Remove and reseat the SIM and try again

1. Before removing the SIM, be sure to power off the device. Remove the SIM tray using the SIM ejector tool. Remove and re-place the SIM onto the SIM tray, ensuring the SIM is properly seated before placing the SIM tray back into the device.

Step 3: Replace SIM card

1. Replace your SIM card. After replacing the SIM card, be sure that it is properly seated onto the SIM tray before placing it back into the device.

I know that the procedures above are going to help you out with the inconvenience that you are having; however, if the issue with the SIM card persists, please let me know by replying this email, it will be a real pleasure to assist you further. I got this from a HTC Tech. It worked for me.

Thank you so much for your understanding. Should you require further assistance, please do not hesitate to contact us.

 

[Edited to comply with Guidelines]

Message 64 of 91 (9,786 Views)
Contributor

Re: HTC One X -- "No SIM card" error message (HTC's REPSONSE)

I feel this is HTC support putting you (us) off from the real problem. I am a big fan of HTC.  This is my third.  Fantastic phone. very rliable up to now (one year).  HTC support always say "factory reset" but their back up utility is not comprehensive and you need to do a lot of work if you either reset or get a replacement.

 

 

I just dropped my phone (really light drop) and it has not recognised that there is a SIM card in it since then.  It was working perfectly before.  I have tried all the things suggested in this forum and taken it to the cell shop in Cape Town (VodaShop a real surly service folled by "You leave it with us and we will tell you in two days whether we can fix it") where I am on vacation.  Basically, the important things for a busness person on vacation are now gone - email, gps, telephone support for my office.  A real pain. (Also it was straight after I paid for a new, now useless, local calls and mobile data service contract.)  Taking great pictures of mountains and wildlife though, thanks for asking.

 

I have also started the snake oil things. For example, one forum contributor suggested that sticking material behind the card to force it to connect worked for him.  It did not work for me and I did not want to push that one too far as it might invalidate the warranty. I tried a second SIM and that was also unrecognised. The shop tried the SIM in another phone and it was immediately recognised.

Takes it back to hardware problem for me.  Get it fixed, please, HTC,

Message 65 of 91 (9,586 Views)
Mentor

Re: HTC One X -- "No SIM card" error message (HTC's REPSONSE)

Hi Rick,

 

Is the SIM card not showing up at all for you, even on reseats and phone restart? The SIM card tray may not be sitting properly in there after the drop. Is it bent at all? Make sure it goes straight down into the phone!

 

I think this highlights what could be the main cause behind this issue -- the design of the SIM card trays not keeping the SIM card properly against the contacts.

 

 

...Of course, that's just speculation, since it seems that neither HTC nor AT&T want to comment on this widespread issue. To date, I don't think anyone's got a firm answer on why this is happening or how to fix it for good.

Message 66 of 91 (9,563 Views)
Contributor

Re: HTC One X -- "No SIM card" error message

 

THE HTC ONE X + SIM CARD SLOT IS POORLY DESIGNED CAUSING THE SIM CARD TO LOSE CONNECTION TO THE PHONE. THE STICKER ON THE SIM CARD WORKS BECAUSE IT PRESSES THE SIM CARD DOWN ONTO THE CONTACTS. THIS SOLUTION ISN'T FROM ATT. IT'S FROM THE PEOPLE ON THIS FORUM.

 

ATT BASICALLY TOLD ME TODAY THAT CUSTOMER SATISFACTION IS NOT JOB ONE. AFTER A LENGTHLY CONVERSATION ABOUT THIS ISSUE, THE END RESULT WAS "BUY A NEW PHONE!" MY END RESULT TO THIS PSSS POOR RESPONSE IS MOVING TO A DIFFERENT CARRIER AND NOT OWNING ANOTHER POORLY ENGINEERED HTC PHONE.

Message 67 of 91 (8,957 Views)
Contributor

Re: HTC One X -- "No SIM card" error message

Your going to need a new phone,  months back mine did the same thing and I replaced the sim

Message 68 of 91 (8,098 Views)
Contributor

Re: HTC One X -- "No SIM card" TAPE IT!!! IT WORKS!

I had the same problem with mine- only had it 5 months.  Saw a handful of people suggesting to tape it.  I did 3 pieces of scotch tape on the backside of the sim card right over the AT&T sticker.  That did it.  That simple and the problem was fixed!  Try taping before you remove hardware or reset ... way easier!

Message 69 of 91 (7,824 Views)
Teacher

Re: HTC One X -- "No SIM card" error message

I was considering returning my Samsung S3 (again) until I found this forum discussing the same 'No Sim card error' on HTC phones. I am getting the same issue with my new Samsung Galaxy S3 so I don't know if this issue is only on HTC phones.

 

I tried replacing the sim card with no luck and then yesterday replaced the phone. I got the %$(&%($%& error again this morning. I am still within the first 14 days from purchase so I am trying to decide what to do.

 

I just removed and reseated my sim card. When it was out I noticed the metal part had traces along it likely from sim card tray contacts.  I did use an eraser to try to clean the surface. I also noticed the metal part of the sim card is somewhat recessed compared to the plastic.  Maybe this is partially an ATT sim card design issue.

 

I noticed after I re-inserted my sim card the sim carrier had a slight click when I pressed down on it.  I don't know if that makes a difference. I might try the layers of tape next.

 

Ok, I know I should post this on forum for Samsung issues.

Message 70 of 91 (7,795 Views)
Teacher

Re: HTC One X -- "No SIM card" error message

I was considering returning my Samsung S3 (again) until I found this forum discussing the same 'No Sim card error' on HTC phones. I am getting the same issue with my new Samsung Galaxy S3 so I don't know if this issue is only on HTC phones.

 

I tried replacing the sim card with no luck and then yesterday replaced the phone. I got the %$(&%($%& error again this morning. I am still within the first 14 days from purchase so I am trying to decide what to do.

 

I just removed and reseated my sim card. When it was out I noticed the metal part had traces along it likely from sim card tray contacts.  I did use an eraser to try to clean the surface. I also noticed the metal part of the sim card is somewhat recessed compared to the plastic.  Maybe this is partially an ATT sim card design issue.

 

I noticed after I re-inserted my sim card the sim carrier had a slight click when I pressed down on it.  I don't know if that makes a difference. I might try the layers of tape next.

 

Ok, I know I should post this on forum for Samsung issues. 

Message 71 of 91 (7,797 Views)
Voyager

Re: HTC One X -- "No SIM card" error message

[ Edited ]

Got my HTC One X a few months ago, and it started doing this sim card error thing a month or so ago--very annoying,a few times a day for no apparent reason.

 

I have followed the advice given here multiple times of taping the back of the sim card--and it worked--I've gone more than 24 hours now with no sim card error. I agree with others who've posted here that it IS a ridiculous solution that customers should not have to resort to, BUT, I don't want a refurbished phone, when my phone is brand new. It was a quick fix with scotch tape, and my problem is solved.

 

TRY THE TAPE SOLUTION! 

Message 72 of 91 (7,763 Views)
Highlighted
Professor

Re: HTC One X -- "No SIM card" error message


bcapo wrote:

I also noticed the metal part of the sim card is somewhat recessed compared to the plastic.  Maybe this is partially an ATT sim card design issue.

 


 

The SIM itself if not an AT&T design.  Its standardized worldwide.  Although maybe some shoddy manufacturing can be contributing to proper contact?

Yes, the tray itself is something that the manufacturer is responsible for designing and manufacturing properly.  But also remember that the SIM tray is one of the few remaining mechanical compotents on smartphones nowadays (with sliders, fliphones, hardware keyboards, etc. going out of vogue).  Its no suprise that this would be a leading point of failure, not matter how robust it is designed and manufactured.  This notion is somewhat backed up by the fact that this issue is evident on other brands, not just HTC.

 

Message 73 of 91 (7,711 Views)
Mentor

Re: HTC One X -- "No SIM card" error message

I have been having the same trouble with my sim card. Its so sporadic that it's hard to pin down. I don't believe customers should have to "rig" there phones to get them to work properly.If, for example, the volume rocker arm decides to stop working correctly should I slap some gum on it like McGyver, lol. I have missed IMPORTANT calls, been in the middle of a conversation, about or with my child, etc. This is not acceptable PERIOD. Just this morning my child was trying to call me, from being on trip with friends, had it not been for my landline I would never have known! My HTC ONE X has always been in an OUTERBOX w/a screen protector, never smashed, thrown, dropped, NOTHING. I expect when I simply set it down & plug in to charge, while talking, heck just setting there, you get the picture, that it work correctly & if not what is the point in having a cell phone PERIOD
Message 74 of 91 (7,520 Views)
Contributor

Re: HTC One X -- "No SIM card" error message

I have an HTC ONE X with the same problem. Went to the AT&T repair place and as soon as I described what was happening the guy asked me what phone I had and said he knew exactly what the problem was. It needed a new SIM card tray. He said it was a known issue. I asked him why I wasn't notified (sounds like this calls for a recall no?) he got angry and defensive. AT&T, IF YOU'RE LISTENING, YOU NEED TO CONTACT OWNERS OF THESE PHONES AND LET THEM Know!
Message 75 of 91 (6,913 Views)
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