HTC One X -- "No SIM card" error message

Contributor

HTC One X -- "No SIM card" error message

About three months ago I got an HTC One X and am pleased with it; I've had almost no troubles. Then, yesterday, after being on standby in my pocket for several hours, it gave me a "No SIM card" message when I next unlocked it. I've removed and reinserted the SIM card numerous times now, have wiggled it and pressed on the phone's casing in the SIM card slot, et cetera, and it's still telling me the card's not there. I got the phone from an AT&T store and the SIM card was sold with it.

All of the troubleshooting help I've encountered online is either dealing with brand new phones that have never worked, SIM cards from previous phones that were cut down to size, or how to unblock a SIM card with a PUK code. Do I really have to take the phone back to an AT&T store to be replaced/repaired or is there something else I can do? 

 

Message 1 of 91 (101,456 Views)
Voyager

Re: HTC One X -- "No SIM card" error message

Jookbocks:  Is the sticker on the SIM card idea still working now?

Message 16 of 91 (89,928 Views)
Contributor

Re: HTC One X -- "No SIM card" error message

[ Edited ]

jookbocks-------Hi, has this perpamentely corrected the problem for you?  I'm looking to get a replacement with the same issue.

Thanks, Bill

Message 17 of 91 (89,170 Views)
Contributor

Re: HTC One X -- "No SIM card" error message

ive been dealing with the same issue since october.  multiple new phones and sim cards.  do yourself a favor and ditch your phone.

Message 18 of 91 (89,109 Views)

Re: HTC One X -- "No SIM card" error message (HTC's REPSONSE)

I have contacted HTC directly about this issue for I have experienced it after having this phone for 20 days.  Love the phone and don't want to have to give it up.  Here is HTC's reply:

 

Thank you so much for contacting HTC customer support center in regards to SIM card issues in your HTC One X.

Let me say that I am sorry to hear that you are experiencing this inconvenience with your HTC One X as I really understand it is important to have your phone function properly. I want to discard that this is happening due some issue related to a glitch that is messing up with the hardware components and the operating system in your phone. 

To determine if this is your case, we will need to put the phone in safe mode. Safe mode is a method that allows the device to run without non-essential applications.

First ensure Fast Boot is not enabled. Go to settings then scroll to and tap power and then uncheck it. Next power off the phone and when you see the HTC letters, hit the volume down button.

After you put it in Safe Mode, try using it without third party applications to see how the device works. If it does not have this issue and the phone recognize your SIM Card, then it is one of your applications. Try adding them back one at a time to see which one is responsible. If it is not an application, then you will need to perform a factory reset.

A factory reset restores your device to the original factory settings and may erase all downloaded content, including ringtones, images, programs, and contacts stored in the internal memory. It does not erase data stored on the SIM card. After performing a factory reset, you will need to go through the setup process and sign in to all of your accounts again. Please back up your information using Sync Manager located at http://www.htc.com/www/software/htc-sync-manager/.

1. From the Home screen, tap All apps.
2. Tap Settings.
3. Tap Storage.
4. Tap Factory data reset, (Verify that Erase all data is NOT checked, unless you wish to delete your personal data as well).
5. Tap Reset phone.
6. Tap Erase everything.

You may also perform a factory reset using the hardware keys: With the device powered off, press and hold the VOLUME DOWN key, while continuing to hold VOLUME DOWN, press the POWER key for 10 seconds. You will see the Back, Home and Recent apps keys blink while holding down the POWER key, when the keys have finished blinking, release the POWER key. While still holding VOLUME DOWN, press and release the POWER key one more time, when the screen with the three Androids is displayed, release the VOLUME DOWN key and then press VOLUME DOWN to select FACTORY RESET, and then press the POWER key.

Do not hesitate to contact me back if this issue persist after these two procedures, it will be my pleasure to assist you further.

Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/us/support/email-support or call us at +1-866-449-8358from 6AM to 1AM EST, 7 days a week.

Have a wonderful day!

 

This is a lot to do and unfortunatly for me, my "30 day" return policy with AT&T runs out in a couple days.  Problem for me, is that the phone randomly decides there's no SIM card... so it will be pretty hard to determine whether or not it is an application causing this.  And take a long time to get it narrowed down.  I may just return the phone... 

Message 19 of 91 (88,595 Views)

Re: HTC One X -- "No SIM card" error message

The problem that I have with HTC's response (to go safe mode and add back each app one at a time to see if any causes the problem) is that my phone is randomly giving me this error.  Sometimes it's a couple times in a day it does this, or sometimes it won't happen at all for a couple days.  A simple reboot fixes it - but not permanently.  To add back each app one at a time to see, would take months... the problem isn't consistent enough to be discovered this way.

Message 20 of 91 (88,574 Views)

Additional Response from HTC

[ Edited ]

FROM HTC:

Let me start saying that I really understand your situation; I would like to encourage you to perform a factory reset. A factory reset restores your device to the original factory settings and may erase all downloaded content, including ringtones, images, programs, and contacts stored in the internal memory. It does not erase data stored on the SIM card. After performing a factory reset, you will need to go through the setup process and sign in to all of your accounts again. Please back up your information using Sync Manager located at http://www.htc.com/www/software/htc-sync-manager/.



1. From the Home screen, tap All apps.
2. Tap Settings.
3. Tap Storage.
4. Tap Factory data reset, (Verify that Erase all data is NOT checked, unless you wish to delete your personal data as well).
5. Tap Reset phone.
6. Tap Erase everything.

You may also perform a factory reset using the hardware keys: With the device powered off, press and hold the VOLUME DOWN key, while continuing to hold VOLUME DOWN, press the POWER key for 10 seconds. You will see the Back, Home and Recent apps keys blink while holding down the POWER key, when the keys have finished blinking, release the POWER key. While still holding VOLUME DOWN, press and release the POWER key one more time, when the screen with the three Androids is displayed, release the VOLUME DOWN key and then press VOLUME DOWN to select FACTORY RESET, and then press the POWER key.

If after following these steps to perform a factory reset you still experiencing the same, I would like to direct you to our repair specialist at 1-866-449-8358. Their business hours are Monday to Friday 8:00 A.M – 8:00 P.M EST. Please have the serial number of your phone handy when you contact them and our phone techs should be able to help get this repair set up; they will provide you accurate information about how to fix this inconvenience and any cost.

You may also want to consider checking with your carrier as your contract may allow you to swap or replace your phone.

Message 21 of 91 (88,534 Views)

Re: HTC One X -- "No SIM card" error message

Follwing up...

 

Today my phone showed no sim card 4 times.  Yesterday, it did not once.  I finally decided to do a factory reset after backing up my contact and pictures.  Performed the reset following the instructions.  10 minutes later... No SIM card showed up.  This proves it is an issue with either the hardware (connection of SIM card) of the phone, or the Operating software of the phone - which is a HTC problem - not ATT.  Before I call the HTC tech, I placed a sticker on the back of the SIM card like someone else did, in hopes that it will create a better connection of the SIM card to the phone.  I should know if that works soon enough...

Message 22 of 91 (87,672 Views)
Mentor

Re: HTC One X -- "No SIM card" error message

I experienced the No SIM issues as well.  Turning on/off Airplane mode & Restarting the phone were temporary solutions.  I had done 2 factory resets as well.  But this continued to happen multiple times per day. 

 

Last Sunday (2/3/13) I applied a couple layers of clear packaging tape to the back of the SIM card, which made for a tight fit.  I have not had an issue since. 

 

I advise anyone with this problem to do the same.  It's a shame that ATT & HTC will never offer this as a solution to the problem, because it works.  They will only replace defective hardware with more defective hardware.

Message 23 of 91 (87,660 Views)
Contributor

Re: HTC One X -- "No SIM card" error message

I only began experiencing this issue after changing the "security > screen lock" setting from "none" to "PIN". Not a great solution, but I have not seen the issue since going back to "none".

Message 24 of 91 (87,005 Views)

Re: HTC One X -- "No SIM card" error message

After i found I am getting "No SIM" issue very fequently in my new HTC one X+ too  i am trying now by tapping my SIM card's backside.  I did that yesterday and i didn't get the issue so far.  I will update this after few day's to see any imporovement.  

 

This is the good phone but this issue sucks.

Message 25 of 91 (86,513 Views)
Highlighted
Contributor

Re: HTC One X -- "No SIM card" error message

Same issue for me--I hope someone finds a solution.
Message 26 of 91 (85,651 Views)
Tutor

Re: HTC One X -- "No SIM card" error message

I too was getting the "no SIM card" error with my htc 1x, and was convinced that it was a software issue because restarting the phone fixed the problem everytime without fail. I went back to AT&T and they replaced the sim card. No joy. Then I did a factory reset (3 times in fact). Still no joy. Sound familiar? I had seen where others had recommended using tape or stickers on the back of the SIM card to thicken it, so I tried that. And it worked! But not the first time. Had I given up too soon, I would still have the problem. I'm convinced that this will fix most SIM card errors with this phone. Two things to remember before you give up, as I almost did: 1. Even if you don't think it will help, try it anyway. It will probably fix it. 2. Start with just a couple layers of tape (clear tape such as shipping or scotch tape) or a fairly thin sticker of some sort. Cut the tape or sticker to size, to cover the back of the sim card. If you still get the "no sim card" message, keep thickening the sim card a little at a time. My phone wasn't fixed until my sim card was so thick I almost didn't think it would slide in. It has been almost a week since this fix, and not a single sim card error on my phone. I was averaging about two "no sim card" messages a day before that. Try this... You'll be glad you did!
Message 27 of 91 (84,718 Views)
Contributor

Re: HTC One X -- "No SIM card" error message

I just had this message for the second time. The first I had the sim card replaced. This time I got on somebody's WIFI signal, found this thread and followed the suggestion to turn it completely off. My HTC one X + came back up with 4 bars.
Message 28 of 91 (84,491 Views)
Contributor

Re: HTC One X -- "No SIM card" error message

Well the 30 day thing is wrong.  I have only had the service for 29 days and have been dealing with this issue for 3 weeks and now they are telling me I only had 2 weeks to get a new phone and now I am stuck with a refurbished that is not the same color as the phone I paid to recive. 

Message 29 of 91 (84,456 Views)

Re: HTC One X -- "No SIM card" error message

I think this solution works.  

 

Long story shot.

 

I bought HTC one x+ just after they release.  I liked the phone but after 2 weeks i started getting NO SIM issue.  I contacted customer care after changing the SIM and factory reset problem not solved.  So i got a different phone.

 

I started getting this issue in the new phone also after 3 weeks or so.  some time i was getting 2 to 3 times a day.  

 

2/11/2012 i added 3 layers of tape in the backside of the SIM and i inserted it.  It was tight i pushed it.  I am not getting this problem since. its almost 10 days.  

Message 30 of 91 (84,435 Views)
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