HSPA+ appears to be a joke.

HSPA+ appears to be a joke.

So, the iOS 5.1 update confirms my thoughts. My iPhone 4S shows "4G" where I live, but the service has been degraded for over a year now. I complained over a year ago, and I was told the tower was being upgraded to HSPA+ and expect it to be back to normal by March... of LAST YEAR! 

 

Here it is, a year later, and NOTHING has changed, except my iPhone shows "4G". I'm still lucky to break 2Mpbs running speedtest.net's iPhone app. I USED to get 4-5Mpbs and at least a constant 4 bars on my iPhone 4 (in 2010), not my 4S, 4! Now, I'm lucky to keep 3 bars, and it frequently drops to 1 or 2. My bf's 3GS yields the same results, for reference...

 

I'm in Bellwood, PA. I'm barely 1/2 mile from the tower (I can see it if I stand on my roof). This is pathetic!

 

My cell phone bill is almost $300 per month! I expect more for that money! 

 

PS... I am NOT being throttled due to usage. I CHOSE to drop my unlimited plan in favor of a tiered plan, which I NEVER use much data with. On top of that, I'm paying for tethering and 4GBs of data that basically goes to waste. That's another topic I'll save for a later rant.

 

I normally defend AT&T, but this is starting to make me question why I do. 

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Message 1 of 9
Scholar

Re: HSPA+ appears to be a joke.


RedGeminiPA wrote:

So, the iOS 5.1 update confirms my thoughts. My iPhone 4S shows "4G" where I live, but the service has been degraded for over a year now. I complained over a year ago, and I was told the tower was being upgraded to HSPA+ and expect it to be back to normal by March... of LAST YEAR! 

 

Here it is, a year later, and NOTHING has changed, except my iPhone shows "4G". I'm still lucky to break 2Mpbs running speedtest.net's iPhone app. I USED to get 4-5Mpbs and at least a constant 4 bars on my iPhone 4 (in 2010), not my 4S, 4! Now, I'm lucky to keep 3 bars, and it frequently drops to 1 or 2. My bf's 3GS yields the same results, for reference...

 

I'm in Bellwood, PA. I'm barely 1/2 mile from the tower (I can see it if I stand on my roof). This is pathetic!

 

My cell phone bill is almost $300 per month! I expect more for that money! 

 

PS... I am NOT being throttled due to usage. I CHOSE to drop my unlimited plan in favor of a tiered plan, which I NEVER use much data with. On top of that, I'm paying for tethering and 4GBs of data that basically goes to waste. That's another topic I'll save for a later rant.

 

I normally defend AT&T, but this is starting to make me question why I do. 


Have you tried complaining again?

Message 2 of 9
Employee

Re: HSPA+ appears to be a joke.

HSPA+ doesn't improve signal just more bandwidth for data. But if its been going on for a year that's the level of service to expect.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 9
Master

Re: HSPA+ appears to be a joke.

If you are breaking 2Mpbs in your speed tests consider yourself luck.  It's hard to reach those speeds in many large cities as the network is so saturated with users that it just can't keep up.

Message 4 of 9

Re: HSPA+ appears to be a joke.

That's the problem... look up Bellwood, PA on a map. It's hardly a LARGE CITY, with population at probably 1,000 - give or take. Even 1,000 is probably exaggerated. 

Message 5 of 9

Re: HSPA+ appears to be a joke.

So, what you're saying is, the "upgrade" is a joke, as my post describes. I go from fantastic service to this JOKE, and it's considered an upgrade? I'm supposed to be "ok" with service that's now almost on par with Verizon's in my area? Are you serious?

 

I never minded paying higher monthly bills with the benefit of AT&T's faster speeds. Now I'm thinking we'll be skipping upgrades for the next iPhone this year, paying some ETFs, jailbreaking our FIVE IPHONES and going with Straight Talk for MUCH less money. If I'm stuck with slower service, I may as well do it while saving a bunch of cash each month. 

Message 6 of 9

Re: HSPA+ appears to be a joke.

Oh, why was this topic moved to the iPhone section "for better exposure" when it's related to AT&T'S NETWORK, not my iPhones! 

Message 7 of 9
Highlighted
Contributor

Re: HSPA+ appears to be a joke.

thanks

Message 8 of 9
Contributor

Re: HSPA+ appears to be a joke.

The "back hauling" updates may not be complete. Also, I've used the Mark the Spot app to routinely mark spots in my coverage area where the signal strength and/or speed is lacking--including my home. I believe this data makes to the techies who posess the influence needed to make a difference for you. With this app, be the squeaky wheel...like weekly reporting maybe.
Message 9 of 9
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