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Posted Dec 2, 2011
11:29:40 AM
HOW TO COMMEND AN EMPLOYEE

I would like to send a letter of commendation for an employee to helped me today. Unfortunately, I only have his first name. Is there a way to find out who it was? 

 

Dealing with AT&T has been a nightmare for the past two months- I have been trying to resolve service and billing issues since mid-October. Nothing has helped so far, including my letter to the Office of the President. Were it not for the fact that I am currently overseas, I would have cancelled all services with AT&T. 

 

Today, I was lucky enough to reach a very knowledgable and professional Wireless Customer Care Specialist, who was able to help me immediately with the most recent problem. I would like to send a letter of commendation, while I'm writing my complaint to Corporate and the FCC. May be the higher ups can source some best practices and do something about the totally useless U-verse department. 

I would like to send a letter of commendation for an employee to helped me today. Unfortunately, I only have his first name. Is there a way to find out who it was? 

 

Dealing with AT&T has been a nightmare for the past two months- I have been trying to resolve service and billing issues since mid-October. Nothing has helped so far, including my letter to the Office of the President. Were it not for the fact that I am currently overseas, I would have cancelled all services with AT&T. 

 

Today, I was lucky enough to reach a very knowledgable and professional Wireless Customer Care Specialist, who was able to help me immediately with the most recent problem. I would like to send a letter of commendation, while I'm writing my complaint to Corporate and the FCC. May be the higher ups can source some best practices and do something about the totally useless U-verse department. 

HOW TO COMMEND AN EMPLOYEE

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Dec 2, 2011 11:44:01 AM
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Edited by jamileh on Dec 2, 2011 at 12:20:48 PM

I too had exceptional customer support today but I can't find how to send an email to commend the AT&T employees service. I did note the employees name and id (Rathish <personal info removed>). Please let me know how I can commend this employee. He went above and beyond to assist me with my problem and he was very courteous while doing so.

 

I too had exceptional customer support today but I can't find how to send an email to commend the AT&T employees service. I did note the employees name and id (Rathish <personal info removed>). Please let me know how I can commend this employee. He went above and beyond to assist me with my problem and he was very courteous while doing so.

 

Re: HOW TO COMMEND AN EMPLOYEE

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Dec 2, 2011 12:25:09 PM
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Hi eapostol,

 

With only the first name, it may be a bit difficult but we'll sure try. 

 

Will you please send me a private message with his/her name and your account number? Hopefully, the person you spoke with updated your account so we'll be able to identify them. 

To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

 

@huershut - Thanks for the feedback. I removed Rathish's ID for his privacy but I'm happy to pass on that feedback to his manager. If you have any addidtional details, you're welcome to send me a private message using the link above. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Hi eapostol,

 

With only the first name, it may be a bit difficult but we'll sure try. 

 

Will you please send me a private message with his/her name and your account number? Hopefully, the person you spoke with updated your account so we'll be able to identify them. 

To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

 

@huershut - Thanks for the feedback. I removed Rathish's ID for his privacy but I'm happy to pass on that feedback to his manager. If you have any addidtional details, you're welcome to send me a private message using the link above. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: HOW TO COMMEND AN EMPLOYEE

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Dec 2, 2011 4:08:23 PM
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Wow, congratulations to that specialist. Smiley Happy
Wow, congratulations to that specialist. Smiley Happy

Re: HOW TO COMMEND AN EMPLOYEE

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Dec 17, 2011 2:18:18 AM
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Nice to see positive posts about employee service. Smiley Wink

Nice to see positive posts about employee service. Smiley Wink

Re: HOW TO COMMEND AN EMPLOYEE

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