06-14-2011 5:10 PM
We recently ordered a couple of phones to be added into our family plan. We started with 2 phones that we have had for a year, then I purchased the Samsung focus. Now this phone was added into our family plan with no problem as when I went online I can see it in my account as 3 phones. We decided to order another one to make it 4 phones, but the problem is that this one is on an individual plan and I am trying to figure out how to combine it with the family plan we have.
The phone was ordered online just as the other one was but overtime I try to add the newest one, the site will not let me do it. There is no doubt the phone is in my account, it just shows 3 phones on the family plan and this newer one on its own individual.
can anyone help? I should note that when I hit "convert to family plan" web site is saying there is no phones available for this.
06-14-2011 6:11 PM
It could be you have a minutes plan that only allows three phones on a plan.
If it is the 450 minute plan, then that is the case.
You would need to change to the 700 minute plan to be able to have up to 5 phones on a single family plan.
06-14-2011 6:35 PM
I looked at my plans and here is what I got. The main plan that I am trying to combine the 4 phones to is 550 minutes on the family plan. The plan which has the phone in which I am trying to add to the family plan is 450 minutes. I am wanting to get rid of the 450 individual and move that phone to the 550 family minutes.
would I need to upgrade the minutes on the family plan?
06-15-2011 5:38 AM
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