Attempting to refill account via web
Account info and credit card info already on file at AT&T as I have used the web to refill before.
Here is the trace through web pages which leads to the endless error loop:
Click on Refill using a credit/debit card or electronic check
opens new window
Click Login (Add Money/Features Option only allows for credit card payment with a new card)
Entered my GoPhone Wireless Number
Entered my Passcode
Message pop-up: We are sorry. We are not able to process your login information as entered.Please contact an AT&T Customer Care Representative by dialing 1-800-901-9878.
In case I had forgotten my passcode...
Forgot your Passcode or need to create one?
Click Here (GoPhone Pay As You Go Customer)
Request Password: (Entered Wireless Phone Number)
Click Send Password
(Received text message on wireless phone with new passcode)
Did not close https://www.paygonline.com/websc/RequestPassword.do but tried login at https://www.myprepaidrefill.com/MobilityUSWeb/login.do with new passcode - reponse:
LOG IN HERE NOW TO access your Pay As You Go prepaid account
Entered 10-digit Wireless Phone Number
Entered new PIN received in text message
Please change your password.
Entered new PIN received in text message as Current Password.
Entered New Password
Confirmed New Password
"Your password has been successfully changed."
Webpage shows my Account Summary with correct Main Account Balance, Account Status, etc.
Click "Refill using credit card, debit card, or electronic check."
https://www.myprepaidrefill.com/MobilityUSWeb/processLogin.do?p3=en_US&p2=[encryptedcode]=&p1=[mypho... (Bracketed parts of link removed)
Entering new Passcode at https://www.myprepaidrefill.com/MobilityUSWeb/login.do reponse:
Please advise or fix.
Ive had the same problem for over 6 months (still doesnt work today).
The best part is - ive been refilling $100 via credit card on the att website for years. $100 + 7% tax = $107 each time
Because of the above problem with the ATT website preventing me from refilling with my credit card on the ATT website I looked into other ways to refill/pay. i.e. the refill cards.
It turns out I can buy genuine ATT prepaid cards on the internet for $90. Saving me $17 each time. I wish the ATT website had broken earlier :/
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