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    Posted May 2, 2012
    9:41:52 AM
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    GoPhone Refill by Credit Card - Web Login Problem

    Attempting to refill account via web

    Account info and credit card info already on file at AT&T as I have used the web to refill before.

    Here is the trace through web pages which leads to the endless error loop:

     

    http://www.att.com/mygophone

     

         links to

     

    http://www.wireless.att.com/cell-phone-service/go-phones/prepaid-accounts.jsp?source=IC00GOMYG0000000U

    Click on Refill using a credit/debit card or electronic check

     

         opens new window

     

    https://www.myprepaidrefill.com/MobilityUSWeb/enter.do?

    Click Login    (Add Money/Features Option only allows for credit card payment with a new card)

     

         links to

     

    https://www.myprepaidrefill.com/MobilityUSWeb/login.do

         Entered my GoPhone Wireless Number

         Entered my Passcode

         Click Login

     

    https://www.myprepaidrefill.com/MobilityUSWeb/processLogin.do

    Message pop-up: We are sorry. We are not able to process your login information as entered.Please contact an AT&T Customer Care Representative by dialing 1-800-901-9878.

     

    In case I had forgotten my passcode...

         Forgot your Passcode or need to create one?

         Click Here (GoPhone Pay As You Go Customer)

     

         opens new window

     

    https://www.paygonline.com/websc/ForgotPassword.do

    Request Password: (Entered Wireless Phone Number)

    Click Send Password

    (Received text message on wireless phone with new passcode)

     

         opens new window

     

    https://www.paygonline.com/websc/RequestPassword.do

    

    Did not close https://www.paygonline.com/websc/RequestPassword.do but tried login at https://www.myprepaidrefill.com/MobilityUSWeb/login.do with new passcode  -  reponse:

    https://www.myprepaidrefill.com/MobilityUSWeb/processLogin.do

    Message pop-up: We are sorry. We are not able to process your login information as entered.Please contact an AT&T Customer Care Representative by dialing 1-800-901-9878.

     

    At https://www.paygonline.com/websc/RequestPassword.do

    LOG IN HERE NOW TO access your Pay As You Go prepaid account

    Entered 10-digit Wireless Phone Number

    Entered new PIN received in text message

    Clicked Login

     

    https://www.paygonline.com/websc/Logon.do

    Please change your password.

    Entered new PIN received in text message as Current Password.

    Entered New Password

    Confirmed New Password

    Clicked Submit

     

    https://www.paygonline.com/websc/ChangePasscode.do

    "Your password has been successfully changed."

    Webpage shows my Account Summary with correct Main Account Balance, Account Status, etc.

    Click "Refill using credit card, debit card, or electronic check."

     

         opens new window

     

    https://www.myprepaidrefill.com/MobilityUSWeb/processLogin.do?p3=en_US&p2=[encryptedcode]=&p1=[myphonenumber]&&source=Cingular (Bracketed parts of link removed)

    Message pop-up: We are sorry. We are not able to process your login information as entered.Please contact an AT&T Customer Care Representative by dialing 1-800-901-9878.

    

    Entering new Passcode at https://www.myprepaidrefill.com/MobilityUSWeb/login.do  reponse:

    https://myprepaidrefill.com/MobilityUSWeb/processLogin.do

    Message pop-up: We are sorry. We are not able to process your login information as entered.Please contact an AT&T Customer Care Representative by dialing 1-800-901-9878.

     

    Please advise or fix.

    GoPhone Refill by Credit Card - Web Login Problem

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    (1) Me too
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    May 3, 2012 6:07:44 PM
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    Edited by malik007 on May 3, 2012 at 6:08:31 PM

    Ive had the same problem for over 6 months (still doesnt work today).

     

    The best part is - ive been refilling $100 via credit card on the att website for years.  $100 + 7%  tax  = $107 each time

     

    Because of the above problem with the ATT website preventing me from refilling with my credit card on the ATT website I looked into other ways to refill/pay. i.e. the refill cards. 

    It turns out I can buy genuine ATT prepaid cards on the internet for $90.  Saving me $17 each time.  I wish the ATT website had broken earlier :/

     

    Re: GoPhone Refill by Credit Card - Web Login Problem

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