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Posted Apr 4, 2012
10:19:36 PM
Go Phone Users getting poked !

 So does anyone have a Go Phone and recently find out that you are no longer going to be able to buy your data as you have been?   Yes, that's right, it's being taken away but you know who!  I wonder what's going to be taken away next ?  Is it something else I use or is it something that I don't care about.   And THEN, I wonder what they will take away next !

 

 

Dan / San Antonio

 

 

Dan

 

 

 So does anyone have a Go Phone and recently find out that you are no longer going to be able to buy your data as you have been?   Yes, that's right, it's being taken away but you know who!  I wonder what's going to be taken away next ?  Is it something else I use or is it something that I don't care about.   And THEN, I wonder what they will take away next !

 

 

Dan / San Antonio

 

 

Dan

 

 

Go Phone Users getting poked !

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Apr 5, 2012 6:51:05 AM
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Former Employee

Can you please post a link or something explaining what you're talking about?

Can you please post a link or something explaining what you're talking about?

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Apr 5, 2012 7:07:09 AM
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drumn_bass wrote:

Can you please post a link or something explaining what you're talking about?


The OP is talking about an announcement sent to GoPhone users (not sure if all) via SMS yesterday saying they won't longer offer data packages for PAYG plans, only monthly plans. at&t hasn't updated the webpage yet and probably won't do it until the day it takes effect (Apr 18).


drumn_bass wrote:

Can you please post a link or something explaining what you're talking about?


The OP is talking about an announcement sent to GoPhone users (not sure if all) via SMS yesterday saying they won't longer offer data packages for PAYG plans, only monthly plans. at&t hasn't updated the webpage yet and probably won't do it until the day it takes effect (Apr 18).

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Apr 5, 2012 2:23:59 PM
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Former Employee

Thank You.

Thank You.

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Apr 5, 2012 9:14:21 PM
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Scholar

I did not receive the notice and I have heard that those of us who do not have a smart phone are not affected.

I did not receive the notice and I have heard that those of us who do not have a smart phone are not affected.

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Apr 6, 2012 6:09:45 AM
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Edited by malik007 on Apr 6, 2012 at 6:11:25 AM

>I did not receive the notice and I have heard that those of us who do not have a smart phone are not affected.


That can't possibly be true.  ATT cant identify every type of phone to chose who can add the dataplan to their account

 

>I did not receive the notice and I have heard that those of us who do not have a smart phone are not affected.


That can't possibly be true.  ATT cant identify every type of phone to chose who can add the dataplan to their account

 

Re: Go Phone Users getting poked !

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Apr 6, 2012 6:48:03 AM
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Scholar

I contacted customer service online and this was the discussion:

 

You are now chatting with Felicia Mu., an AT&T sales representative.

Felicia Mu.: Welcome to AT&T online Feature Sales. How may I assist you with your features today?

Robert: My phone is a Pantech Link on a GoPhone plan. I purchase $25 every 90 days. I buy data each month. I have heard that you are no longer going to allow me to purchase data that way after 4/18. Is that true?

Felicia Mu.: I would be happy to assist with your questions today!

Felicia Mu.: One moment let me verify that.

Felicia Mu.: I am not aware of that, and have not received any communication thus far to that affect.

Robert: Okay, thank you.

Felicia Mu.: Not a problem!  Can I answer any additional questions for you today?

Robert: No, that takes care of me, thanks.

Felicia Mu.: Thank you for choosing AT&T!  Have a great day!

 

Then, I called AT&T GoPhone customer service.  They told me that the change in data usage on GoPhone only affect customers in New York and New Jersey.

 


I contacted customer service online and this was the discussion:

 

You are now chatting with Felicia Mu., an AT&T sales representative.

Felicia Mu.: Welcome to AT&T online Feature Sales. How may I assist you with your features today?

Robert: My phone is a Pantech Link on a GoPhone plan. I purchase $25 every 90 days. I buy data each month. I have heard that you are no longer going to allow me to purchase data that way after 4/18. Is that true?

Felicia Mu.: I would be happy to assist with your questions today!

Felicia Mu.: One moment let me verify that.

Felicia Mu.: I am not aware of that, and have not received any communication thus far to that affect.

Robert: Okay, thank you.

Felicia Mu.: Not a problem!  Can I answer any additional questions for you today?

Robert: No, that takes care of me, thanks.

Felicia Mu.: Thank you for choosing AT&T!  Have a great day!

 

Then, I called AT&T GoPhone customer service.  They told me that the change in data usage on GoPhone only affect customers in New York and New Jersey.

 


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Apr 6, 2012 6:53:40 AM
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Edited by DomC on Apr 6, 2012 at 6:54:12 AM

Dr. Richard Kimble wrote:

I contacted customer service online and this was the discussion:

 

Then, I called AT&T GoPhone customer service.  They told me that the change in data usage on GoPhone only affect customers in New York and New Jersey.

 



Very interesting. Thanks for making the call. Now it would be great if one of the handy Community Managers for this forum would chime in and confirm that info.


Dr. Richard Kimble wrote:

I contacted customer service online and this was the discussion:

 

Then, I called AT&T GoPhone customer service.  They told me that the change in data usage on GoPhone only affect customers in New York and New Jersey.

 



Very interesting. Thanks for making the call. Now it would be great if one of the handy Community Managers for this forum would chime in and confirm that info.

Re: Go Phone Users getting poked !

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Apr 6, 2012 8:56:47 AM
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Edited by malik007 on Apr 6, 2012 at 8:58:44 AM

Theyre stopping it only for people in New York and New Jersey LOL.

With respect the people you are talking to at ATT are clearly uninformed fools.

 

 

Theyre stopping it only for people in New York and New Jersey LOL.

With respect the people you are talking to at ATT are clearly uninformed fools.

 

 

Re: Go Phone Users getting poked !

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Apr 6, 2012 10:01:33 AM
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Scholar

>>>Theyre stopping it only for people in New York and New Jersey LOL.

With respect the people you are talking to at ATT are clearly uninformed fools. <<<

 

I suspect the same thing.  I have a feeling that if I contact them 10 times, I will get 10 different answers.  I am going to try again later, when I have some free time to waste.

>>>Theyre stopping it only for people in New York and New Jersey LOL.

With respect the people you are talking to at ATT are clearly uninformed fools. <<<

 

I suspect the same thing.  I have a feeling that if I contact them 10 times, I will get 10 different answers.  I am going to try again later, when I have some free time to waste.

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Apr 6, 2012 11:13:04 PM
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Scholar

I talked to several AT&T CSR's about this yesterday.  I was told that it is all true and that if I want data, I have to spend a great deal more than I am now. Hence I will be gone when my current airtime expires on 4/20.  

 

After I talked to one CSR, who told me that it is all true and gave me detail, I called again and talked to one who had no idea that this is happening and he didn't believe me.  That tells us that AT&T CSR's are very poorly trained.  What a pathetic company.

I talked to several AT&T CSR's about this yesterday.  I was told that it is all true and that if I want data, I have to spend a great deal more than I am now. Hence I will be gone when my current airtime expires on 4/20.  

 

After I talked to one CSR, who told me that it is all true and gave me detail, I called again and talked to one who had no idea that this is happening and he didn't believe me.  That tells us that AT&T CSR's are very poorly trained.  What a pathetic company.

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Apr 7, 2012 12:15:17 PM
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