Galaxy S3 and Android 4.3 - A user vents

Teacher

Galaxy S3 and Android 4.3 - A user vents

Recently Samsung announced that it would be updating all Galaxy S4 and S3 phone to Android 4.3.  If I bought my phone unlocked form Samsung or belonged to another wireless carrier, I would be excited.  However, I bought my phone from AT&T.

 

My question is directed more at AT&T and it's management more than this forum.  Why do you continually make your customers regret dealing with you by not updating our phones appropriately when the manufacturer releases an update?  I have been a customer of yours since my Cingular days and I have no qualm about your network.  Never have, hopefully never will.

 

However, as an avid Android user who loves his Samsung Galaxy S3, I continually get disgusted when my wife's Iphone 5 gets updated on a regular basis and will be getting the new IOS 7 when it comes out. But when updates come out for my Android phone, that would greatly improve my mobile experience, your company does NOTHING????? Your recent relase to 4.1.2 is a sham, especially when they are about to release 4.4 soon.   My Father in Law even has updates availabe for his Windows 8 Phone when they get released by Microsoft and barely anyone buys windows phones.  

 

I don't want to hear "your testing it to make sure if functions properly" or "you are validating how your apps (aka bloatware) works with the update"  That is bull.  You are notified of the updates as ever other app developer out there, so you have more than enough time to test your applications.

 

The other cariers, T-Mobile, Sprint, Verizon, release updates for android on a regular basis.  It's about time you stopped trying tot force us to buy the next "flagship" phone to improve your bottom line and started caring about your customers mobile experience by releasing updates to Android AS THE MANUFACTURER DOES.

 

Google needs to take the next step with Android and force you and all of the other greedy carriers to update thier android phones in a timely fashion, within weeks of them releasing it to developers instead of years (or never) that it happens now.

 

I thought venting would help, but all this has done is make me even more disgusted with AT&T.

 

Time to seriously think about changing networks or switching **gulp** to an Iphone.  At least Isheep are treated fairly by Apple where us Android users are the red-headed step child of the mobile world.

 

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Guru

Re: Galaxy S3 and Android 4.3 - A user vents

I also made the mistake of buying the AT&T version of the GS3 - two of them, in fact. After experiencing the ridiculousness that is AT&T's "update" process, I promptly got rid of mine (my wife kept hers) while it was still worth something and got the GS4 Google Edition. It received the 4.3 update a week after it was announced by Google. Expensive, but well worth it. Never again will I purchase a carrier variant, AT&T or otherwise.

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Teacher

Re: Galaxy S3 and Android 4.3 - A user vents

The more and more that I read in the Android section of this website along with a number of other tech community sites, getting the Google edition is the best course of action.

 

Obviously AT&T doesn't care about it's customers.  That's why they are always rated the lowest.  We are all just dollar signs to them.  The unfortuante aspect is that the companies that AT&T always targets in their ads, T-Mobile and Sprint, release updates the quickest.  It's a shame their networks are terrible because I would switch in a heart beat.

 

There is no reason for any carrier to hold back a release if the phone's hardware can handle the operating system, other than to line thier money grubbing pockets.

 

Thanks AT&T....for nothing

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Professor

Re: Galaxy S3 and Android 4.3 - A user vents

Verizon Wireless isn't that great in updating Android devices, either.  In my personal experience with them, I would have to describe them as horrible with updates.  I buy a mix of carrier devices and non-carrier devices.  When I buy a carrier device, my expectation is that it will stay in the same state that it was out of the box.  If I get an update, it's a pleasant surprise.  This bothered me more in the past but as Android has gotten better, I'm not as anxious for the updates as I was three years ago.

 

Oh, and to be fair, AT&T won two J.D. Powers awards this year for customer service.  The number of customers that know that their Android device isn't running the latest version of Android is probably no more than 2% of AT&T's ~95 million customers.  The lack of Android updates isn't going to cause AT&T to lose any awards.

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Teacher

Re: Galaxy S3 and Android 4.3 - A user vents

you need to buy a google nexus device. problem solved.
Message 5 of 24 (5,587 Views)
Highlighted
Contributor

Re: Galaxy S3 and Android 4.3 - A user vents

Easy just root your galaxy and install cyanogen mod hahahSmiley Happy

Message 6 of 24 (5,396 Views)

Re: Galaxy S3 and Android 4.3 - A user vents

Cann't even root my phone, they locked down the bootloader with the MF3 firmware update for the S4. 

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Tutor

Re: Galaxy S3 and Android 4.3 - A user vents

Maybe they'll listen to money. AT&T, you would get a TON more customer$ if you would OTA update your devices faster than the other carriers! I've had Android for a few years now, and AT&T has been so slow on updates that I root my phone every time. I was hoping I wouldn't have to root my S4. :-(
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Professor

Re: Galaxy S3 and Android 4.3 - A user vents


silrosriv wrote:
AT&T, you would get a TON more customer$ if you would OTA update your devices faster than the other carriers!

No, they really wouldn't.  Ask the huge majority of Android users what Android version they are running, or what an OTA even is, and you will likely just get a blank stare.  Most Android users simply don't know enough to even care.

 

Not saying the issue isn't important to you and others.  But its not a huge money making proposition for AT&T to be pushing these updates out any faster.  Otherwise they would already be doing it.

Message 9 of 24 (5,126 Views)
Scholar

Re: Galaxy S3 and Android 4.3 - A user vents

Like most large companies, they do not care.  Reports say 4.3 is coming out for S3 & S4 in Oct.  But that as usual is for the Intl versions not for us here at AT&T.  May see it next year.....

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Mentor

Re: Galaxy S3 and Android 4.3 - A user vents

The reason why Samsung is bringing the 4.3 update to the S3, S4 and even the note 2 in October is so that these devices will be compatible to the Galaxy Gear Watch. It appears that it is Samsung's intentions to make their 2013 and 2012 flagship phones compatible right away. I too am upset that updates are very slow to get to devices, especially the S3. Unfortunately we are the mercy of wireless carriers. But because sales of the galaxy gear watch are at stake, I see AT&T and the other carriers getting the 4.3 update out in October or early November at the latest. It may be wishful thinking but I see it happening.  They will only be shooting themselves in the foot in regards to galaxy gear watch sales if they don't get it out by then.  We will get it sooner than later. One other thing that I am upset with AT&T is that they don't let you update through Kies. They need to change this so they don't lose more customers, but I doubt they will.

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Scholar

Re: Galaxy S3 and Android 4.3 - A user vents

The mistake Android (and Android phone manufactures) made was give the carriers the power to modify the OS (to include their bloatware) the way they see fit. It's not about making sure it works on the network. Obviously Apple's strategy of not allowing carriers to cripple their IOS is working for them as well as their customers. I'd like to see Samsung and others take the same stance as Apple. Only then will these updates make it into our hands quicker--and the cellphone manufactures will be able to give Apple some competition.

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Guru

Re: Galaxy S3 and Android 4.3 - A user vents


gara56 wrote:

The mistake Android (and Android phone manufactures) made was give the carriers the power to modify the OS (to include their bloatware) the way they see fit. It's not about making sure it works on the network. Obviously Apple's strategy of not allowing carriers to cripple their IOS is working for them as well as their customers. I'd like to see Samsung and others take the same stance as Apple. Only then will these updates make it into our hands quicker--and the cellphone manufactures will be able to give Apple some competition.


Agreed on all counts. I am using the Samsung Galaxy S4 Google Edition and it works perfectly on AT&T's network. The whole "testing" nonsense that AT&T feeds to customers whenever they call in to inquire about updates is just that...nonsense.

Message 13 of 24 (4,184 Views)
Scholar

Re: Galaxy S3 and Android 4.3 - A user vents

The Galaxy S4 will get the update to 4.3 before us with the S3.  Too much trouble for AT&T to work and get it out at the same time.  I will say it will be next year befor S3 users see the update from AT&T.

Message 14 of 24 (4,079 Views)
Professor

Re: Galaxy S3 and Android 4.3 - A user vents


gara56 wrote:

The mistake Android (and Android phone manufactures) made was give the carriers the power to modify the OS (to include their bloatware) the way they see fit. It's not about making sure it works on the network. Obviously Apple's strategy of not allowing carriers to cripple their IOS is working for them as well as their customers. I'd like to see Samsung and others take the same stance as Apple. Only then will these updates make it into our hands quicker--and the cellphone manufactures will be able to give Apple some competition.


Agreed, to some extent.  Although other brands for the most part don't have the same cache with the public as Apple does.  Samsung has become a legitimate competitior to Apple.  But they might still have trouble convincing the carriers "Do it how we want it, or you don't get our phones".

 

Android probably would not have gotten to where they are now, with the same strategy as Apple.  And its hard to put the cat back in the bag, once its out.

 

 

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