Helpful Links

GO PHONE: INSTALLING A NEW CARD SIM CRASH MESSAGE, WHAT CAN I DO?

Contributor

GO PHONE: INSTALLING A NEW CARD SIM CRASH MESSAGE, WHAT CAN I DO?

GO PHONE: INSTALLING A NEW SIM CARD IN MY NEW SAMSUNG IT&T I'VE GOT A SIM CRASH MESSAGE, WHAT CAN I DO?

3,617 Views
Message 1 of 2
Master

Re: GO PHONE: INSTALLING A NEW CARD SIM CRASH MESSAGE, WHAT CAN I DO?

I would contact customer service or return to the store where you purchased the phone/SIM for assistance. 

 

Customer service's phone number is 1-800-331-0500 - you'll need to choose "more options" at the first menu prompt and then repeat "customer service" at subsequent menu prompts in order to reach a live agent.  If your local store is convenient, I'd go that route as you may need a replacement SIM, plus that way you can ensure everything is working properly before you leave the store.

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

Message 2 of 2
Share this topic
Announcements

Learn how connect your AT&T holiday gifts at Unwrapped on Wednesday, 12/27 (1-4pm ET)!

Is the iPhone X worth it? Find out why it totally is!

Find out how to track your iPhone's delivery!

Additional Support