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Posted May 7, 2012
3:00:33 PM
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Full Bill with details no longer accessible on wireless online account
Edited by Steven1357 on May 7, 2012 at 3:01:50 PM

On my wireless online account, when I click on View Bill Summary then on My Paper Bill, it brings up the PDF bill copy.

 

That PDF only shows the 3 page summary.

 

On the left side, my billing account number is only listed once. It should be listed twice & clicking on the 2nd one will give you the detailed Full Bill.

 

With my immeiately preceeding bill (thru March), I was also able to view & print that detailed Full Bill, but for some reason I can't do that anymore with my bill (thru April). Anyone have any ideas why ? ? ?

On my wireless online account, when I click on View Bill Summary then on My Paper Bill, it brings up the PDF bill copy.

 

That PDF only shows the 3 page summary.

 

On the left side, my billing account number is only listed once. It should be listed twice & clicking on the 2nd one will give you the detailed Full Bill.

 

With my immeiately preceeding bill (thru March), I was also able to view & print that detailed Full Bill, but for some reason I can't do that anymore with my bill (thru April). Anyone have any ideas why ? ? ?

Full Bill with details no longer accessible on wireless online account

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Jun 1, 2012 10:48:40 AM
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Former Community Manager

Just to be clear, you're not able to see your billing details for a completed billing cycle?

 

Are you still unable to see those details? What about this month's statement?

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Just to be clear, you're not able to see your billing details for a completed billing cycle?

 

Are you still unable to see those details? What about this month's statement?

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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