Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Jun 12, 2011
2:52:33 PM
View profile
Frustrated

OK. . . I'm counting the months until the end of my contract with ATT.  I know ATT keeps saying how they are improving things (at least know there is a problem)

 

1.  I can't get reception at work - midtown NY

2.  I can't get reception at home (I even installed a micro  -- a free gift from ATT)  Westchester, NY

3.  I went on the site to pay my bill and the site (with no indication when it's going to be up)

4.  I went on Facebook and found angry and frustrated customers complaining that ATT does not respond to Facebook messages. . and since it's Sunday -- they are off anyway.

 

I don't get it.  For a company that's suppose to be getting in touch with customers. . . they have a long way to go.   It's frustrating and I'm tired of making excuses for poor service. 

 

OK. . . I'm counting the months until the end of my contract with ATT.  I know ATT keeps saying how they are improving things (at least know there is a problem)

 

1.  I can't get reception at work - midtown NY

2.  I can't get reception at home (I even installed a micro  -- a free gift from ATT)  Westchester, NY

3.  I went on the site to pay my bill and the site (with no indication when it's going to be up)

4.  I went on Facebook and found angry and frustrated customers complaining that ATT does not respond to Facebook messages. . and since it's Sunday -- they are off anyway.

 

I don't get it.  For a company that's suppose to be getting in touch with customers. . . they have a long way to go.   It's frustrating and I'm tired of making excuses for poor service. 

 

Frustrated

120 views
1 reply
(0) Me too
(0) Me too
Reply
View all replies
(1)
0
(0)
  • Rate this reply
View profile
Jun 12, 2011 4:54:30 PM
0
(0)
Employee
Ok..and..
Ok..and..
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Frustrated

2 of 2 (102 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post