11-30-2010 4:02 AM - edited 11-30-2010 4:05 AM
I wrote recently about my issue with iTunes freezing, and here my friend is having the exact issue. When she connects her iPhone to the computer the device is recognized by her system. She can see the iPhone in her My Computer (on PC), she can even transfer her pictures to the computer and everything. But iTunes not only doesn't show her device but immediately freezes and is non-responsive.
The program does become responsive again when she disconnects her device from the computer, but again becomes non-resposive upon reconnection. She's tried different ports on the computer, different sync cables, hard resetting on the iPhone, restarting the computer system, uninstalling and reinstalling iTunes (twice, each time restarting the PC before reinstallation). Nothing helps. I even let her use my laptop as a temporary means by which she could install the update to her iPhone. That worked flawlessly, but on her computer it is still a no go.
Interestingly, I don't see much posted online on this issue, but yet I've encountered this twice in three days. If anyone has any suggestions on this I'd certainly appreciate it.
Thanks in advance.
12-04-2010 4:38 AM
had this happen a few times. typically i d/c the phone then restart itunes. my experience is that it works perfectly on the restart. not sure why this happens but the restart often fixes many oddities. bub
12-04-2010 5:44 AM
12-04-2010 7:35 AM
12-04-2010 8:14 AM
12-04-2010 10:43 AM
I have heard reports that some people with laptops having certain Logitech webcams built in are having issues, and a temporary resolution is to disable the webcam, but that doesn't sound like her case. It does sound like she might have an issue with her machine though. Perhaps in the iTunes installation (or iPhone USB drivers which I think is a part of iTunes). Have you considered making a backup of her library, uninstalling iTunes, then doing a clean install and restoring her library to see if the problem is resolved? I would probably even go so far as to try connecting her iPhone before you restore her library to see if it works in a "clean install" state, so you can determine if it is a problem with her library or just her iTunes installation.
12-04-2010 1:54 PM
12-04-2010 3:06 PM
On a Mac you can create a new account on the computer and then none of the 3rd party drivers will be loaded if you restart the computer and log into this newly created account instead of the old account. Does it work the same way with Windows? Just asking since this is much easier than reinstalling the OS.
12-04-2010 8:35 PM
I don't know but it does sound a lot easier.
It is the very first thing that I do when I'm trouble shooting something like this since it is so easy and it also eliminates issues due to corrupt preferences, fonts, etc.
Wish I could help more but I only do Mac troubleshooting and consulting and don't know much about Windows.
12-05-2010 3:31 AM
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!