Forced from Verizon to AT&T by merger.

Scholar

Forced from Verizon to AT&T by merger.

OK, Hi everyone, this is my first post.  My name is Belome and I live in Mid-MI.

 

First off, I want to say that I am in the process of being transitioned from Verizon to AT&T forcibly.  I have no say in the matter, actually, nobody does except the FCC.

 

With that said.  AT&T is kind enough to offer me a 'comparable' phone for all three of my current Verizon accounts.

 

I have several complaints.

 

1)  I'm in the dark.  They can't tell me anything about plans, features, pricing... anything.  They just say at this time everything will stay the same.  Well, by staying the same I can no longer call and text other Verizon customers for free.  That is 75% of my current minutes.  If I lost this feature, my current plan would not be sufficient.

 

2)  Their comparable phone is not comparable in my eyes.  I currently have a Driod 2, the top of the line Verizon Andriod phone.  They are offering me for free as a comparable phone the HTC Aria.  If anyone here thinks this is a fair 'compatible' phone please speak up... because in my mind it isn't.

 

At this point, I'd be willing to at least try AT&T and their service for thier 30 day trial period... but not with an inferior phone.  Of course, nobody at AT&T is willing too (or well enough versed) to even listen to me over the phone.  All they can say is pick out the phone you want and you will be good to go.

 

Not with an HTC Aria I won't.

 

 

Message 1 of 124 (2,615 Views)
Master

Re: Forced from Verizon to AT&T by merger.

1) I'm not sure why your AT&T plan would be any different than any other AT&T plan, which are all listed on AT&T's web site.  And AT&T does have the A-List on selected individual & family plans, which allows for free calling to a defined list of numbers (5 on ind. plans, 10 on family plans).  That doesn't cover texting, but an unlimited messaging plan for $30 covers all your texting for all your lines to any network.

 

2) They're offering you free phones.  AT&T doesn't have a great Android lineup.  Honestly, they're not required to offer you their highest-end phone free.

 

 


belome wrote:

OK, Hi everyone, this is my first post.  My name is Belome and I live in Mid-MI.

 

First off, I want to say that I am in the process of being transitioned from Verizon to AT&T forcibly.  I have no say in the matter, actually, nobody does except the FCC.

 

With that said.  AT&T is kind enough to offer me a 'comparable' phone for all three of my current Verizon accounts.

 

I have several complaints.

 

1)  I'm in the dark.  They can't tell me anything about plans, features, pricing... anything.  They just say at this time everything will stay the same.  Well, by staying the same I can no longer call and text other Verizon customers for free.  That is 75% of my current minutes.  If I lost this feature, my current plan would not be sufficient.

 

2)  Their comparable phone is not comparable in my eyes.  I currently have a Driod 2, the top of the line Verizon Andriod phone.  They are offering me for free as a comparable phone the HTC Aria.  If anyone here thinks this is a fair 'compatible' phone please speak up... because in my mind it isn't.

 

At this point, I'd be willing to at least try AT&T and their service for thier 30 day trial period... but not with an inferior phone.  Of course, nobody at AT&T is willing too (or well enough versed) to even listen to me over the phone.  All they can say is pick out the phone you want and you will be good to go.

 

Not with an HTC Aria I won't.

 

 


 

Message 31 of 124 (747 Views)
Mentor

Re: Forced from Verizon to AT&T by merger.


BrianfromNO wrote:

1) I'm not sure why your AT&T plan would be any different than any other AT&T plan, which are all listed on AT&T's web site.  And AT&T does have the A-List on selected individual & family plans, which allows for free calling to a defined list of numbers (5 on ind. plans, 10 on family plans).  That doesn't cover texting, but an unlimited messaging plan for $30 covers all your texting for all your lines to any network.

 

2) They're offering you free phones.  AT&T doesn't have a great Android lineup.  Honestly, they're not required to offer you their highest-end phone free.

 

 


Wow, that's harsh.  He just spent $200 getting a brand new phone and now because of some stupid FCC garbage, he is now supposed to be happy with some low end phone?  Would YOU be happy with having to pay another $200 on top of what you already spent to keep your phone 6 months later?  These customers are upset about being forced to a carrier they didn't want in the first place.  They didn't ask to switch. AT&T should be bending over backwards to make these people happy so they will want to stay.  Otherwise, they've spent a whole lot of money buying these contracts to see them jump right back to where they came from.

 

 

 

Message 32 of 124 (743 Views)
Scholar

Re: Forced from Verizon to AT&T by merger.

< Honestly, they're not required to offer you their highest-end phone free.>

 

Your right Brian, they can give me any old phone they want... of course, if they want to keep me as a customer it really isn't in their best interest to dothat.  That is all I'm trying to tell them.  If they want to be stingy with what they consider a 'comparable' phone I just won't be their customer.

 

Seems simple enough.  I can take my $150 a month back to Verizon.  I'm sure they appreciate me as a customer.

Message 33 of 124 (738 Views)
Scholar

One more question about transition.

OK, I know AT&T is going to send me free phones and I have 30 days to return the phones and end my obligation with AT&T.  However, what happens if I stay with them longer than 30 days?  From what I understand I'm under no contract with them and become a month to month customer correct?

 

I guess my point is, if I cancel within 30 days I need to send their free phones back... if I keep them 31 days and cancel, the phones are going to be free for me to keep?  Maybe thats why they are being so lame about sending me a truly 'comparable' phone to my Droid 2.

Message 34 of 124 (732 Views)
Master

Re: Forced from Verizon to AT&T by merger.

I think the way I read it is if you are currently under a contract with Verizon like me (ending Nov. 2011) and to go past the 30 days with the At&t phone, you have to finish out the contract with the att phone to the contract date. If you cancel after the 30 days, your ETF will apply.
It was somewhere on the transition website.
Probably from mobile, maybe. Smiley Happy
Message 35 of 124 (721 Views)
Master

Re: Forced from Verizon to AT&T by merger.

Life's harsh.  What do you want me to say?  The OP should sell his Verizon phones to recoup some of his investment, instead of whining because AT&T won't give him a top-of-the-line phone for free.  At this point, I'm not even clear that the OP can go back to Verizon.  They might be shedding customers because they have to divest towers in the area (wouldn't be the first time).

 

 


Droidrulez wrote:

 


Wow, that's harsh.  He just spent $200 getting a brand new phone and now because of some stupid FCC garbage, he is now supposed to be happy with some low end phone?  Would YOU be happy with having to pay another $200 on top of what you already spent to keep your phone 6 months later?  These customers are upset about being forced to a carrier they didn't want in the first place.  They didn't ask to switch. AT&T should be bending over backwards to make these people happy so they will want to stay.  Otherwise, they've spent a whole lot of money buying these contracts to see them jump right back to where they came from.

 

 

 


 

Message 36 of 124 (717 Views)
Master

Re: Forced from Verizon to AT&T by merger.

Will Verizon even be able to accept you back, or are they divesting customers because they have to divest towers in the area?

 

It really isn't in their best interest to give you a new top-of-the-line phone completely scot-free, especially if you aren't required to sign a contract with them.  Have you asked if they'll give you a Captivate if you sign a two-year agreement?

 


belome wrote:

< Honestly, they're not required to offer you their highest-end phone free.>

 

Your right Brian, they can give me any old phone they want... of course, if they want to keep me as a customer it really isn't in their best interest to dothat.  That is all I'm trying to tell them.  If they want to be stingy with what they consider a 'comparable' phone I just won't be their customer.

 

Seems simple enough.  I can take my $150 a month back to Verizon.  I'm sure they appreciate me as a customer.


 

Message 37 of 124 (715 Views)
Scholar

Re: Forced from Verizon to AT&T by merger.

Yes, Verizon will take me back.  My billing address moved from the area that is being divested back to a Verizon market.  But since the merger deal was completed when my billing address was in a trasition area I'm still being forced to be transitioned.

 

How is that for a raw deal?

 

Sure, I can sign a new two year contract and pay the cost of the Captivate... or the iPhone or any other phone.

 

I guess it really depends on what happens after 30 days for me.  If after 30 days I'm month to month I can sort of understand their frugality.  If I'm still under my original Verizon end date, then why not throw me a bone and give me a COMPARABLE phone like they said they would?

 

You see, the COMPARABLE word was the one they used, not me.  The Aria is NOT COMPARABLE to my phone.  Ask any person that is versed in both AT&T phone and Verizon phones.  [or look back several posts.]  My phone is even better than the Captivate, but at least its closer to what I have.  [as an examply, my D2 can be a wifi-hotspot which I use regularly.]

 

 

Message 38 of 124 (707 Views)
Scholar

Re: Forced from Verizon to AT&T by merger.

I should also add, that in the area that my billing address was, the Alltel people are being transitioned to Verizon AFTER I'm transitioned to AT&T.

Message 39 of 124 (705 Views)
Scholar

Re: Forced from Verizon to AT&T by merger.

I WON!  Everyone with a Droid 2 is now going to be able to get the Samsung Captivate as a free choice option.  I told him not to forget about the Droid X guys as well.  They are trying to determine 'how' they are going to go about the change... but my letter made a difference!  I'm pretty stoked that I was able to change their corporate policy.

Message 40 of 124 (690 Views)
Guru

Re: Forced from Verizon to AT&T by merger.


belome wrote:

I WON!  Everyone with a Droid 2 is now going to be able to get the Samsung Captivate as a free choice option.  I told him not to forget about the Droid X guys as well.  They are trying to determine 'how' they are going to go about the change... but my letter made a difference!  I'm pretty stoked that I was able to change their corporate policy.


That's nice, but I think you will have to commit to the 2-year contract because offering a Captivate free without contract sounds ridiculous. No offense.

 

Anyway, it's good to read that you're given a good solution to replace your Droid 2 taking in consideration that it would be impossible to use it with AT&T.

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 41 of 124 (681 Views)
Scholar

Re: Forced from Verizon to AT&T by merger.

Well, we can certianly disagree on this.

 

AT&T just changed me from a 'not a chance in heck I am using your service for even a day.'

 

to

 

I will give your service a fair shake and after 30 days if the network doesn't live up to my potentional you get the phone back and can sell it as refurbed.

 

If their network works for me, then they will make thousands of dollars off me in the next few years.

 

It appears that if I keep the service beyond thirty days, I will be bound to about a 20 month contract, which is what I would have with Verizon.

 

Tell me why this is bad for them again?

Message 42 of 124 (675 Views)
Master

Re: Forced from Verizon to AT&T by merger.

@belome
I am glad to hear you will get a "true" comparable phone to the Droid 2 without a new contract.

Now to see if the network delivers...
Probably from mobile, maybe. Smiley Happy
Message 43 of 124 (669 Views)
Guru

Re: Forced from Verizon to AT&T by merger.

[ Edited ]

belome wrote:

Well, we can certianly disagree on this.

 

AT&T just changed me from a 'not a chance in heck I am using your service for even a day.'

 

to

 

I will give your service a fair shake and after 30 days if the network doesn't live up to my potentional you get the phone back and can sell it as refurbed.

 

If their network works for me, then they will make thousands of dollars off me in the next few years.

 

It appears that if I keep the service beyond thirty days, I will be bound to about a 20 month contract, which is what I would have with Verizon.

 

Tell me why this is bad for them again?


Let's put a hypothetical situation:

 

Let's say Mr. Customer has exactly the same issue as you, he has a Droid 2 that can't use with AT&T and asks for a phone that is comparable with the phone he currently has.

 

Let's say he gets a Samsung Captivate completely free without contract.

 

Let's say he decides to cancel his service after the 30 day trial period. He will only have to pay the month he had the service. No ETF and he will be able to keep the Captivate to resell it at a higher price.

 

Let's say there are thousands of Mr. Customer like this one that do the same thing. Imagine how much AT&T will lose by giving those Captivate for free without being able to recover all that money because all those Mr. Customer decided to ditch the company just to make an extra profit by taking advantage of that situation.

 

That's why it's probably that if you get the Captivate for free you will be asked to commit to the 2-year contract, because they need to recover part of the funds they spend when giving you that high-end device for free.

 

I'm not saying that you may do that, of course not, don't misunderstand me, but believe me that there are a lot of scrubs that will take advantage of this situation if it were to happen.

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 44 of 124 (665 Views)
Master

Re: Forced from Verizon to AT&T by merger.

@Virtual
Please read the FAQs and pose your hypothetical situation again.

www.att.com/mergers/divestverizon/frequently-asked-questions.jsp
Probably from mobile, maybe. Smiley Happy
Message 45 of 124 (655 Views)
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