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Posted Oct 27, 2010
11:20:38 AM
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Forced from Verizon to AT&T by merger.

OK, Hi everyone, this is my first post.  My name is Belome and I live in Mid-MI.

 

First off, I want to say that I am in the process of being transitioned from Verizon to AT&T forcibly.  I have no say in the matter, actually, nobody does except the FCC.

 

With that said.  AT&T is kind enough to offer me a 'comparable' phone for all three of my current Verizon accounts.

 

I have several complaints.

 

1)  I'm in the dark.  They can't tell me anything about plans, features, pricing... anything.  They just say at this time everything will stay the same.  Well, by staying the same I can no longer call and text other Verizon customers for free.  That is 75% of my current minutes.  If I lost this feature, my current plan would not be sufficient.

 

2)  Their comparable phone is not comparable in my eyes.  I currently have a Driod 2, the top of the line Verizon Andriod phone.  They are offering me for free as a comparable phone the HTC Aria.  If anyone here thinks this is a fair 'compatible' phone please speak up... because in my mind it isn't.

 

At this point, I'd be willing to at least try AT&T and their service for thier 30 day trial period... but not with an inferior phone.  Of course, nobody at AT&T is willing too (or well enough versed) to even listen to me over the phone.  All they can say is pick out the phone you want and you will be good to go.

 

Not with an HTC Aria I won't.

 

 

OK, Hi everyone, this is my first post.  My name is Belome and I live in Mid-MI.

 

First off, I want to say that I am in the process of being transitioned from Verizon to AT&T forcibly.  I have no say in the matter, actually, nobody does except the FCC.

 

With that said.  AT&T is kind enough to offer me a 'comparable' phone for all three of my current Verizon accounts.

 

I have several complaints.

 

1)  I'm in the dark.  They can't tell me anything about plans, features, pricing... anything.  They just say at this time everything will stay the same.  Well, by staying the same I can no longer call and text other Verizon customers for free.  That is 75% of my current minutes.  If I lost this feature, my current plan would not be sufficient.

 

2)  Their comparable phone is not comparable in my eyes.  I currently have a Driod 2, the top of the line Verizon Andriod phone.  They are offering me for free as a comparable phone the HTC Aria.  If anyone here thinks this is a fair 'compatible' phone please speak up... because in my mind it isn't.

 

At this point, I'd be willing to at least try AT&T and their service for thier 30 day trial period... but not with an inferior phone.  Of course, nobody at AT&T is willing too (or well enough versed) to even listen to me over the phone.  All they can say is pick out the phone you want and you will be good to go.

 

Not with an HTC Aria I won't.

 

 

Forced from Verizon to AT&T by merger.

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Nov 2, 2010 7:51:37 AM
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Master
Edited by Ann154 on Nov 2, 2010 at 7:59:29 AM
@UNSC_REACH
Really? Then why do I have two letters at home that say my Verizon service is transitioning to AT&T? With one of them saying I have to pick a free phone before January 7, 2010 to avoid any service interuptions.

And this website? Is that fake too?
www.att.com/mergers/divestverizon/
Probably from mobile, maybe. Smiley Happy
@UNSC_REACH
Really? Then why do I have two letters at home that say my Verizon service is transitioning to AT&T? With one of them saying I have to pick a free phone before January 7, 2010 to avoid any service interuptions.

And this website? Is that fake too?
www.att.com/mergers/divestverizon/
Probably from mobile, maybe. :)
Posted by a mobile device.

Re: Forced from Verizon to AT&T by merger.

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Nov 2, 2010 8:04:18 AM
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Professor

Ann, I dont think you understood me.

 

All I said was that its not only Verizon that is migrating, also Alltel and Unicel as well. Different cell companies in different parts of the country. I know its for real, I never said it was fake.

Ann, I dont think you understood me.

 

All I said was that its not only Verizon that is migrating, also Alltel and Unicel as well. Different cell companies in different parts of the country. I know its for real, I never said it was fake.

Re: Forced from Verizon to AT&T by merger.

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Nov 2, 2010 8:11:31 AM
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Master
Okay maybe I read that wrong. I think my brain saw AT&T/Alltel/Unicel. To many distractions around me.
Probably from mobile, maybe. Smiley Happy
Okay maybe I read that wrong. I think my brain saw AT&T/Alltel/Unicel. To many distractions around me.
Probably from mobile, maybe. :)
Posted by a mobile device.

Re: Forced from Verizon to AT&T by merger.

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Nov 2, 2010 8:22:08 AM
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Professor

Its okay, just wanted to make sure everything was good Smiley Happy

Its okay, just wanted to make sure everything was good Smiley Happy

Re: Forced from Verizon to AT&T by merger.

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Nov 2, 2010 9:13:16 AM
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Master
It probably doesn't help that I'm very much a skeptic with the whole thing. I have gotten past the "I have to change carriers.", but I just can't believe that the network will be there. Currently I can get 3g in a pretty remote area of my state. This area happens to also be in the divested market heading to AT&T. The 3g signal is a weak one, but it is usually reliable and rarely drops to a 2g signal (1x-CDMA). I had my nook up in that area a few months back and got nothing. I didn't expect to see any signal. When the towers conversions are completed, I want and expect to to at least see network quality I get now with Verizon. Otherwise I will be a very unhappy customer.
Probably from mobile, maybe. Smiley Happy
It probably doesn't help that I'm very much a skeptic with the whole thing. I have gotten past the "I have to change carriers.", but I just can't believe that the network will be there. Currently I can get 3g in a pretty remote area of my state. This area happens to also be in the divested market heading to AT&T. The 3g signal is a weak one, but it is usually reliable and rarely drops to a 2g signal (1x-CDMA). I had my nook up in that area a few months back and got nothing. I didn't expect to see any signal. When the towers conversions are completed, I want and expect to to at least see network quality I get now with Verizon. Otherwise I will be a very unhappy customer.
Probably from mobile, maybe. :)
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Re: Forced from Verizon to AT&T by merger.

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Nov 2, 2010 10:50:09 AM
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Scholar

I'm curious to see what happens in my area.

 

Alltel owns the towers.  Verizon was always roaming on them.

 

Verizon is going to AT&T in my area.

 

Alltel is going to Verizon, once the Verizon to AT&T is done.

 

So... who has the rights to the towers?  Heck if I know.

I'm curious to see what happens in my area.

 

Alltel owns the towers.  Verizon was always roaming on them.

 

Verizon is going to AT&T in my area.

 

Alltel is going to Verizon, once the Verizon to AT&T is done.

 

So... who has the rights to the towers?  Heck if I know.

Re: Forced from Verizon to AT&T by merger.

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Nov 2, 2010 11:12:30 AM
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Master
Edited by BrianfromNO on Nov 2, 2010 at 11:13:56 AM

Nope, I believe you are incorrect.  From the FAQ:

 

Q: If I choose not to move to AT&T, will I have to pay an early termination fee (ETF)?
A: For now, the terms and conditions of your current service agreement remain the same, including any associated early termination fee (ETF). If, after moving to AT&T service, you choose to discontinue that service, you will have a 30-day period to opt out of your contract without an ETF. After that 30-day period, standard AT&T terms apply.

 

So it sounds like whatever kind of contract you were under prior to the merger/divesiture will be in effect.  You have the initial 30 days to opt out of AT&T; as I'm reading it, if you don't opt out you then resume the remainder of your contract (current service agreement) with AT&T.

 

 


belome wrote:

I am coming from Verizon... other parts of the country are coming from Alltel.  It just sorta depends on where you live.

 

I haven't seen a concrete answer to what happens after 30 days.  Most specualte that the original Verizon/Alltel contract date will carry over... but the literatue I have says, "No additional contract term with AT&T is required when you select a FREE phone."

 

That sure sounds like to me you become a month to month customer.  If that truly is the case, I may try to hang onto AT&T and then re-up when the new Motorola driod phone comes out in Q1 of 2011.


 

 

 

Nope, I believe you are incorrect.  From the FAQ:

 

Q: If I choose not to move to AT&T, will I have to pay an early termination fee (ETF)?
A: For now, the terms and conditions of your current service agreement remain the same, including any associated early termination fee (ETF). If, after moving to AT&T service, you choose to discontinue that service, you will have a 30-day period to opt out of your contract without an ETF. After that 30-day period, standard AT&T terms apply.

 

So it sounds like whatever kind of contract you were under prior to the merger/divesiture will be in effect.  You have the initial 30 days to opt out of AT&T; as I'm reading it, if you don't opt out you then resume the remainder of your contract (current service agreement) with AT&T.

 

 


belome wrote:

I am coming from Verizon... other parts of the country are coming from Alltel.  It just sorta depends on where you live.

 

I haven't seen a concrete answer to what happens after 30 days.  Most specualte that the original Verizon/Alltel contract date will carry over... but the literatue I have says, "No additional contract term with AT&T is required when you select a FREE phone."

 

That sure sounds like to me you become a month to month customer.  If that truly is the case, I may try to hang onto AT&T and then re-up when the new Motorola driod phone comes out in Q1 of 2011.


 

 

 

Re: Forced from Verizon to AT&T by merger.

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Nov 2, 2010 11:37:41 AM
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Scholar

I agree that is probably what will happen... but it just appears to me the two sources cited (that both came from AT&T) are pretty much saying the exact opposite thing.

 

I just hope they can clear up all the grey areas before Jan 7th.  I hate being an uninformed customer.

 

And to be honestly, if they DO force me to commit to my current contract date it would be STUPID for me to not cancel outright and start a new service with whatever provider I decide on.  [Yeah, I'd end up with a few month more commitment, but I could get the phones I want at the new customer prices.]

 

I guess the only reason I may want to stay and finish out my contract with AT&T is because I currently have unlmited data with Verizon and I'm assuming it would continue.

I agree that is probably what will happen... but it just appears to me the two sources cited (that both came from AT&T) are pretty much saying the exact opposite thing.

 

I just hope they can clear up all the grey areas before Jan 7th.  I hate being an uninformed customer.

 

And to be honestly, if they DO force me to commit to my current contract date it would be STUPID for me to not cancel outright and start a new service with whatever provider I decide on.  [Yeah, I'd end up with a few month more commitment, but I could get the phones I want at the new customer prices.]

 

I guess the only reason I may want to stay and finish out my contract with AT&T is because I currently have unlmited data with Verizon and I'm assuming it would continue.

Re: Forced from Verizon to AT&T by merger.

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Nov 3, 2010 9:47:00 AM
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Voyager

Wow.. nice to find this thread. It's so tough to find much information on this situation for those of us stuck in the middle.  For me it's a case of:

 

1. Both Alltel and AT&T sell service in my area and have ever since I moved here 8 years ago.

2. Upon hearing of the transition from Alltel to Verizon, when I signed up for service 4 months ago I went straight to Verizon.  They let me sign up with my proper address and everything so I thought I was all set.

3. At that time just 4 months ago, I paid $199 (plus some with taxes) for a Droid X and 2 year contract.

4. Verizon has pretty good 3g coverage in my home area, AT&T has slightly better coverage but no 3g at all.

5. Verizon has 3g coverage in a few key areas I often travel to in the state. Again, no 3g for AT&T in those areas.

 

And I should note that I had AT&T service before signing up for Verizon, so I know exactly what kind of real coverage and service AT&T currently has in my areas of need.

 

Here's my confusing thoughts:

 

1. I'm not being offered a comparable phone to a Droid X, which should be something like a Captivate. However, I see on Amazon.com that you can sign up with AT&T and get a Captivate for free (well.. $0.01).   http://wireless.amazon.com/dp/B003TLMQG8

 

2. Is AT&T going to have full 3g coverage in my area by the transition date?  Otherwise their service is useless to me.

 

3. Why the heck am I being forced to transition when I signed up with Verizon because they are the only service provider in my area that meets my needs?  I assume that I can cancel AT&T during the 30 day period and then sign back up with Verizon assuming the Alltel->Verizon transition has completed by then. After all, the only two service providers in the area will be Verizon and AT&T.

 

4. AT&T already existed in the area and is a completely different cellular service than Alltel.  How is Verizon's acquistition of Alltel causing any competitive disadvantage to AT&T who already has their own towers in the area?

 

Don't get me wrong.. there are some advantages to AT&T's network (like voice calls not shutting off data transfer like happens on Verizon's network) and their 3g is faster, but AT&T is years behind in my area in terms of 3g coverage.  And the Capitivate phone is decent though overall I don't think I'll like it better than my Droid X. I'm just confused on what exactly my options are.  For now I'm just sitting back making sure I don't accidentally agree to any terms of any form.

Wow.. nice to find this thread. It's so tough to find much information on this situation for those of us stuck in the middle.  For me it's a case of:

 

1. Both Alltel and AT&T sell service in my area and have ever since I moved here 8 years ago.

2. Upon hearing of the transition from Alltel to Verizon, when I signed up for service 4 months ago I went straight to Verizon.  They let me sign up with my proper address and everything so I thought I was all set.

3. At that time just 4 months ago, I paid $199 (plus some with taxes) for a Droid X and 2 year contract.

4. Verizon has pretty good 3g coverage in my home area, AT&T has slightly better coverage but no 3g at all.

5. Verizon has 3g coverage in a few key areas I often travel to in the state. Again, no 3g for AT&T in those areas.

 

And I should note that I had AT&T service before signing up for Verizon, so I know exactly what kind of real coverage and service AT&T currently has in my areas of need.

 

Here's my confusing thoughts:

 

1. I'm not being offered a comparable phone to a Droid X, which should be something like a Captivate. However, I see on Amazon.com that you can sign up with AT&T and get a Captivate for free (well.. $0.01).   http://wireless.amazon.com/dp/B003TLMQG8

 

2. Is AT&T going to have full 3g coverage in my area by the transition date?  Otherwise their service is useless to me.

 

3. Why the heck am I being forced to transition when I signed up with Verizon because they are the only service provider in my area that meets my needs?  I assume that I can cancel AT&T during the 30 day period and then sign back up with Verizon assuming the Alltel->Verizon transition has completed by then. After all, the only two service providers in the area will be Verizon and AT&T.

 

4. AT&T already existed in the area and is a completely different cellular service than Alltel.  How is Verizon's acquistition of Alltel causing any competitive disadvantage to AT&T who already has their own towers in the area?

 

Don't get me wrong.. there are some advantages to AT&T's network (like voice calls not shutting off data transfer like happens on Verizon's network) and their 3g is faster, but AT&T is years behind in my area in terms of 3g coverage.  And the Capitivate phone is decent though overall I don't think I'll like it better than my Droid X. I'm just confused on what exactly my options are.  For now I'm just sitting back making sure I don't accidentally agree to any terms of any form.

Re: Forced from Verizon to AT&T by merger.

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Nov 3, 2010 10:53:30 AM
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Scholar

Welcome to the grey area.

 

Sounds like you have a very good handle on the situation.

 

Get the free phone (I'm sure you could push for a Captivate, the same way I did), wait 29 days and hope Verizon will be available again in your area, port the number out and send the phone back to AT&T... then you are free and clear of any contracts.  You can go month to month with Verizon or get a backup Droid X.

 

I highly doubt they are actually expanding any of their coverage, at least in my area.  Heck, Alltel owns the towers in my area and they are moving to Verizon.

 

The only thing that is making me think AT&T could be the answer is that they are realesing the Motorola Olympus... which looks to be just as good or better than our droids.  Google it if your not familiar with it.

 

 

 

Welcome to the grey area.

 

Sounds like you have a very good handle on the situation.

 

Get the free phone (I'm sure you could push for a Captivate, the same way I did), wait 29 days and hope Verizon will be available again in your area, port the number out and send the phone back to AT&T... then you are free and clear of any contracts.  You can go month to month with Verizon or get a backup Droid X.

 

I highly doubt they are actually expanding any of their coverage, at least in my area.  Heck, Alltel owns the towers in my area and they are moving to Verizon.

 

The only thing that is making me think AT&T could be the answer is that they are realesing the Motorola Olympus... which looks to be just as good or better than our droids.  Google it if your not familiar with it.

 

 

 

Re: Forced from Verizon to AT&T by merger.

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Nov 3, 2010 3:54:41 PM
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ACE - Master

belome wrote:

Welcome to the grey area.

 

Sounds like you have a very good handle on the situation.

 

Get the free phone (I'm sure you could push for a Captivate, the same way I did), wait 29 days and hope Verizon will be available again in your area, port the number out and send the phone back to AT&T... then you are free and clear of any contracts.  You can go month to month with Verizon or get a backup Droid X.

 

I highly doubt they are actually expanding any of their coverage, at least in my area.  Heck, Alltel owns the towers in my area and they are moving to Verizon.

 

The only thing that is making me think AT&T could be the answer is that they are realesing the Motorola Olympus... which looks to be just as good or better than our droids.  Google it if your not familiar with it.

 

 

 


It alllllll depends on where you live. That's pretty much key.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy




belome wrote:

Welcome to the grey area.

 

Sounds like you have a very good handle on the situation.

 

Get the free phone (I'm sure you could push for a Captivate, the same way I did), wait 29 days and hope Verizon will be available again in your area, port the number out and send the phone back to AT&T... then you are free and clear of any contracts.  You can go month to month with Verizon or get a backup Droid X.

 

I highly doubt they are actually expanding any of their coverage, at least in my area.  Heck, Alltel owns the towers in my area and they are moving to Verizon.

 

The only thing that is making me think AT&T could be the answer is that they are realesing the Motorola Olympus... which looks to be just as good or better than our droids.  Google it if your not familiar with it.

 

 

 


It alllllll depends on where you live. That's pretty much key.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Forced from Verizon to AT&T by merger.

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May 16, 2011 9:54:36 AM
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Tutor

Let me first tell you that my phone is very important to me, as I use it for my business, taking pictures of what I do, and posting them on different web sites, and for internet access and to contact customers etc....

 

 I was informed of this a few months back, and immediately tried to get my name off of this list. I contacted the FCC to no avail, and my company(Verizon) said it was out of their control.

 

 I had just signed a two year agreement with Verizon, upgraded to the Droid X and was happy.

 

 Now I am forced to switch to a company my family and customers tell me sucks?

To top it off, I am offered a list of phones that aren't even what I already have, nothing is said about the bill other then "It won't change" and I am supposed to be happy?

I contacted At&t and spoke to many different people. I expressed my concerns to no satisfaction whatsoever. I didn't ask for much, I wanted a comparable phone or better, and to replace what accesories I had to work with the new device. I offerered to send them my curranty device and acessories but was refused.

 

 On the day of the switch over, I'd of expected a call with instruction, but Nope nothing. Then after a customer stopped by to tell me he had been trying to reach me for hours, was when I learned that my phone wasn't operating!

 

 So now in the middle of my busy workday, with customers coming in , I was supposed to call At&t and try to get this resolved? My internet was through my Droid X, so I wasn't able to look up parts so my business was at a stand still .

 

 I was told by At&t that I would have to go to a local store to have my numbers and other files transferred to thier device.

 

 That wouldn't be so bad if I didn't have to drive 45 miles on way to do so! No reimbursment for this either!

 

 The Captivate they sent me repeatedly shut off when I wasn't using it, so I again missed calls! Full battery!!

 

 Needless to say, At&t struck out SO many times with this. If they would have at least offered my a device the same or even better then what I had at no charge, or even MAYBE a months free service or SOMETHING to make me WANT TO BE AN AT&T CUSTOMER, I would have been less upset and considered them.

 

 I took the drive Saturday, my time, my gas, my vehicle and switched to Sprint! AT&T you can kiss my A**!!  And it's your own fault! You had better get some decent devices and learn customer service !

Let me first tell you that my phone is very important to me, as I use it for my business, taking pictures of what I do, and posting them on different web sites, and for internet access and to contact customers etc....

 

 I was informed of this a few months back, and immediately tried to get my name off of this list. I contacted the FCC to no avail, and my company(Verizon) said it was out of their control.

 

 I had just signed a two year agreement with Verizon, upgraded to the Droid X and was happy.

 

 Now I am forced to switch to a company my family and customers tell me sucks?

To top it off, I am offered a list of phones that aren't even what I already have, nothing is said about the bill other then "It won't change" and I am supposed to be happy?

I contacted At&t and spoke to many different people. I expressed my concerns to no satisfaction whatsoever. I didn't ask for much, I wanted a comparable phone or better, and to replace what accesories I had to work with the new device. I offerered to send them my curranty device and acessories but was refused.

 

 On the day of the switch over, I'd of expected a call with instruction, but Nope nothing. Then after a customer stopped by to tell me he had been trying to reach me for hours, was when I learned that my phone wasn't operating!

 

 So now in the middle of my busy workday, with customers coming in , I was supposed to call At&t and try to get this resolved? My internet was through my Droid X, so I wasn't able to look up parts so my business was at a stand still .

 

 I was told by At&t that I would have to go to a local store to have my numbers and other files transferred to thier device.

 

 That wouldn't be so bad if I didn't have to drive 45 miles on way to do so! No reimbursment for this either!

 

 The Captivate they sent me repeatedly shut off when I wasn't using it, so I again missed calls! Full battery!!

 

 Needless to say, At&t struck out SO many times with this. If they would have at least offered my a device the same or even better then what I had at no charge, or even MAYBE a months free service or SOMETHING to make me WANT TO BE AN AT&T CUSTOMER, I would have been less upset and considered them.

 

 I took the drive Saturday, my time, my gas, my vehicle and switched to Sprint! AT&T you can kiss my A**!!  And it's your own fault! You had better get some decent devices and learn customer service !

Re: Forced from Verizon to AT&T by merger.

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May 16, 2011 1:16:58 PM
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Scholar

You do realize there was a good chance you could have gone back to Verizon right?

 

I coudn't because my number was blacklisted, but others have been able to.

You do realize there was a good chance you could have gone back to Verizon right?

 

I coudn't because my number was blacklisted, but others have been able to.

Re: Forced from Verizon to AT&T by merger.

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May 16, 2011 1:46:03 PM
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Master
I too was forced to AT&T. After testing the network for three weeks, I went back to Verizon. I was lucky enough to keep my number. My parents weren't so lucky, but they didn't really care about their numbers and got new ones at Verizon.
Probably from mobile, maybe. Smiley Happy
I too was forced to AT&T. After testing the network for three weeks, I went back to Verizon. I was lucky enough to keep my number. My parents weren't so lucky, but they didn't really care about their numbers and got new ones at Verizon.
Probably from mobile, maybe. :)
Posted by a mobile device.

Re: Forced from Verizon to AT&T by merger.

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May 16, 2011 3:14:06 PM
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Tutor

No I couldn't go back to Verizon, I tried and was told no. I have heard of others switching back, but now am told that they will do everything in their power to keep you from comming back?

No I couldn't go back to Verizon, I tried and was told no. I have heard of others switching back, but now am told that they will do everything in their power to keep you from comming back?

Re: Forced from Verizon to AT&T by merger.

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May 16, 2011 3:22:33 PM
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Edited by pamelaz on May 16, 2011 at 3:32:46 PM

I can tell you that the experience really upset me. I talk to people everyday that are so upset about it. I will help them to switch to a different company. Nobody should be forced to use a company they didn't choose. That is just completely wrong.

 

 I was going to retun the Samsung GalaxyS but decided to crush it flat. I don't want anyone else to use At&t and experience their smartass customer support or crappy service.

 

 Again, I use my phone for my business, it is NOT a toy for playing games. At the very least I would have liked to have a call the morning of switch over and make sure everything went smooth.

 

 I would have liked to be told my options as far as billing is concerned also. I was so mistreated that I promise I will spend years advertising this to people!

 

 They {word filter evasion} off the wrong person this time.

I can tell you that the experience really upset me. I talk to people everyday that are so upset about it. I will help them to switch to a different company. Nobody should be forced to use a company they didn't choose. That is just completely wrong.

 

 I was going to retun the Samsung GalaxyS but decided to crush it flat. I don't want anyone else to use At&t and experience their smartass customer support or crappy service.

 

 Again, I use my phone for my business, it is NOT a toy for playing games. At the very least I would have liked to have a call the morning of switch over and make sure everything went smooth.

 

 I would have liked to be told my options as far as billing is concerned also. I was so mistreated that I promise I will spend years advertising this to people!

 

 They {word filter evasion} off the wrong person this time.

Re: Forced from Verizon to AT&T by merger.it

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Master
Edited by Ann154 on May 16, 2011 at 3:32:23 PM
Be prepared for the bill for the full retail price of the phone when AT&T starts asking where the phone is at since it wasn't returned.
Probably from mobile, maybe. Smiley Happy
Be prepared for the bill for the full retail price of the phone when AT&T starts asking where the phone is at since it wasn't returned.
Probably from mobile, maybe. :)
Posted by a mobile device.

Re: Forced from Verizon to AT&T by merger.

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I already have that taken care of. I made it clear that I will not accept ANY billing from At@t.I did not sign for anything. If you look up the laws on this, anything sent to you without permission is yours to keep, free of charge and they know it. I spoke to a rep about this and they admitted there is NOTHING they can do about it.

 

 They can have it back, I put it in my press here at the shop and made it as flat as a piece of paper.

I already have that taken care of. I made it clear that I will not accept ANY billing from At@t.I did not sign for anything. If you look up the laws on this, anything sent to you without permission is yours to keep, free of charge and they know it. I spoke to a rep about this and they admitted there is NOTHING they can do about it.

 

 They can have it back, I put it in my press here at the shop and made it as flat as a piece of paper.

Re: Forced from Verizon to AT&T by merger.

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May 16, 2011 5:37:53 PM
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ACE - Master
Sorry, but you are wrong. You must return the phone, it is not your's to keep. Like Ann154 already said, you have at least a $500 bill coming your way. Which, of course, you must pay. Otherwise you will be sent to the collections agency and they will tear your credit score to shreds.

Question - I can understand your frustration with AT&T, but why in the world would you CRUSH an electronic device that retails fully for $599? Why? I have the same phone, I sure would not have done that. The Captivate is too good to be improperly mistreated - especially FLATTENED by an outraged ex-customer? Smiley Indifferent

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Sorry, but you are wrong. You must return the phone, it is not your's to keep. Like Ann154 already said, you have at least a $500 bill coming your way. Which, of course, you must pay. Otherwise you will be sent to the collections agency and they will tear your credit score to shreds.

Question - I can understand your frustration with AT&T, but why in the world would you CRUSH an electronic device that retails fully for $599? Why? I have the same phone, I sure would not have done that. The Captivate is too good to be improperly mistreated - especially FLATTENED by an outraged ex-customer? Smiley Indifferent

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Forced from Verizon to AT&T by merger.

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I can't believe they had the gall to be so uncooperative with someone who is clearly handling the issue so maturely.  I guess we'll see you in the billing forum in a few weeks.  It honestly sounds like you are angry that you didn't get every little thing you wanted.  Look the migration of your account was not verizon's fault...it wasn't at&t's fault...it was the FCC's "fault" if it was anybodys.  You certainly had the option to leave if you didn't like it just like you had the option to research what to expect from the migration.  There is plenty of information about it online...just google it.   Honestly though I really think you have learned a valuable lesson.  Rudeness and agression gets you nowhere.  I have never had a bad experience with my at&t account or the customer service because I understand the difference between bad customer service and the fact that I can't always get what I want.  It seems like many of the people who come on here complaining then show us a list of all the things they expected to just get for free clearly have tried to use agression to get whatever they wanted in the past and are now upset that it didnt work out for them.  So yeah, enjoy your new sprint phone....you say that at&t should want to keep you as a customer but then you also say that you admit that you have no intention of paying your bill and all you seem to want is free phones, free service, compensation for gas (what!?)...why would at&t want to keep a customer who is giving them literally no revenue and instead seems to want to just take take take.  AT&T is a business.  They are in it for the money. I don't understand why that is such a bad thing.  You're dealing with a business not a charity.  

I'm sorry if this seems harsh but after years of waiting tables I've come across so many people like you.  People who think that by being rude and sitting on their high horse they can convince other people that they are in fact superior and intimidate them into giving them whatever they want.  I think its truly unfortunate that we live in a society where this kind of behavior is not only accepted but encouraged.  Honestly though this post makes me want to make a difference.  From now on when I am in a restaurant, cell phone store, any place where the customer service personell have to put up with nonsense like this all day and are unable to fight back I am going to stand up to the person who is attempting to bully the employee into getting whatever they want.  Often these bullies do it only because they have been able to get away with it in the past and had the employee been able to actually stand up to the customer the customer would have nothing to say.  Maybe if some of us who still have the decency to care about the human being behind the counter that human being would be far more willing and excited to help all customers...It really is something to think about.  People think that employees of whatever place they choose to do business with for whatever reason are just heartless robots who are to do whatever they want when they want no questions asked.  This is not the case...sometimes the person's hands are actually tied.  If you have a problem with the way the person is handling the situation ask to speak with a manager.  If the manager cannot fix your issue ask yourself if you truly are being unreasonable.  (yes, asking for compensation on gas is unreasonable...as is asking for a free iphone--i have a feeling thats what you were getting at-- and feeling that it should be fine as long as you return equiptment to a company that you know it can't use.  at&t can not use your droid x phone because it is not an at&t phone and does not work on a gsm network)  If you honestly don't feel you are being unreasonable just leave.  Don't make a fuss about it...that solves nothing.  Yes, you had a bad experience, and for that I am deeply sorry...however the way you have handled it and the words you are choosing to use are not making the situation any better for yourself.  You are not a child...you should understand that. 

I can't believe they had the gall to be so uncooperative with someone who is clearly handling the issue so maturely.  I guess we'll see you in the billing forum in a few weeks.  It honestly sounds like you are angry that you didn't get every little thing you wanted.  Look the migration of your account was not verizon's fault...it wasn't at&t's fault...it was the FCC's "fault" if it was anybodys.  You certainly had the option to leave if you didn't like it just like you had the option to research what to expect from the migration.  There is plenty of information about it online...just google it.   Honestly though I really think you have learned a valuable lesson.  Rudeness and agression gets you nowhere.  I have never had a bad experience with my at&t account or the customer service because I understand the difference between bad customer service and the fact that I can't always get what I want.  It seems like many of the people who come on here complaining then show us a list of all the things they expected to just get for free clearly have tried to use agression to get whatever they wanted in the past and are now upset that it didnt work out for them.  So yeah, enjoy your new sprint phone....you say that at&t should want to keep you as a customer but then you also say that you admit that you have no intention of paying your bill and all you seem to want is free phones, free service, compensation for gas (what!?)...why would at&t want to keep a customer who is giving them literally no revenue and instead seems to want to just take take take.  AT&T is a business.  They are in it for the money. I don't understand why that is such a bad thing.  You're dealing with a business not a charity.  

I'm sorry if this seems harsh but after years of waiting tables I've come across so many people like you.  People who think that by being rude and sitting on their high horse they can convince other people that they are in fact superior and intimidate them into giving them whatever they want.  I think its truly unfortunate that we live in a society where this kind of behavior is not only accepted but encouraged.  Honestly though this post makes me want to make a difference.  From now on when I am in a restaurant, cell phone store, any place where the customer service personell have to put up with nonsense like this all day and are unable to fight back I am going to stand up to the person who is attempting to bully the employee into getting whatever they want.  Often these bullies do it only because they have been able to get away with it in the past and had the employee been able to actually stand up to the customer the customer would have nothing to say.  Maybe if some of us who still have the decency to care about the human being behind the counter that human being would be far more willing and excited to help all customers...It really is something to think about.  People think that employees of whatever place they choose to do business with for whatever reason are just heartless robots who are to do whatever they want when they want no questions asked.  This is not the case...sometimes the person's hands are actually tied.  If you have a problem with the way the person is handling the situation ask to speak with a manager.  If the manager cannot fix your issue ask yourself if you truly are being unreasonable.  (yes, asking for compensation on gas is unreasonable...as is asking for a free iphone--i have a feeling thats what you were getting at-- and feeling that it should be fine as long as you return equiptment to a company that you know it can't use.  at&t can not use your droid x phone because it is not an at&t phone and does not work on a gsm network)  If you honestly don't feel you are being unreasonable just leave.  Don't make a fuss about it...that solves nothing.  Yes, you had a bad experience, and for that I am deeply sorry...however the way you have handled it and the words you are choosing to use are not making the situation any better for yourself.  You are not a child...you should understand that. 

Re: Forced from Verizon to AT&T by merger.

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May 16, 2011 6:18:02 PM
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ACE - Master
Listen to LucyPeterson tell it how it is! That's all true, you should not be handling your situation this way. Especially crushing a cell phone - that's a first.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Listen to LucyPeterson tell it how it is! That's all true, you should not be handling your situation this way. Especially crushing a cell phone - that's a first.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Forced from Verizon to AT&T by merger.

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May 16, 2011 8:22:02 PM
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Master
Ugh! Opened my last bill from AT&T. It still the wrong text message charge that was supposed to have been removed the day of my transition. It had caused a text message block on my line. And bonus... wait for it... A $150 contract termination fee. What the...!? I ported my number out just shy of three weeks after the service was started. Two lovely ladies from customer service fixed it all up. I accidentally hung up on the first lady so I had to call back again to get the text message charge sorted out. $150 charge was taken care of FIRST. A $200+ bill shrunk to approximately $40. And both of them spoke unaccented American English. That alone made me feel better about calling in about the bill.
Probably from mobile, maybe. Smiley Happy
Ugh! Opened my last bill from AT&T. It still the wrong text message charge that was supposed to have been removed the day of my transition. It had caused a text message block on my line. And bonus... wait for it... A $150 contract termination fee. What the...!? I ported my number out just shy of three weeks after the service was started. Two lovely ladies from customer service fixed it all up. I accidentally hung up on the first lady so I had to call back again to get the text message charge sorted out. $150 charge was taken care of FIRST. A $200+ bill shrunk to approximately $40. And both of them spoke unaccented American English. That alone made me feel better about calling in about the bill.
Probably from mobile, maybe. :)
Posted by a mobile device.

Re: Forced from Verizon to AT&T by merger.

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May 17, 2011 6:43:03 AM
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TO answer a couple of you about why I did what I did.

 

 First off I chose to be with Verizon because they took care of my needs. My service was great, I did not like my phone, I LOVED MY PHONE!

 

  To be forced to switch was down right rude and unacceptable. I do not blame either company for that.

 

 I do blame Verizon for choosing me, as I have been their customer for 13 years, and paid thousands of dollars over those years.

 

 I will blame AT&T for making this switch over much more painful then it could have been. I was not even initially offered the Captivate, that was the phone they finally offered me after I explained to them that I had a Droid X and what they had to compare wasn't even close in comparison.

 

 SO insulted right off the bat. When I was trying to explain this to their fantastic (sarcasm) customer service rep, they argued with me and tried to convince me their phones were just as good. Pretty silly to do that when I am sitting in front of the internet doing a side by side comparo as they are on the phone with me!

 

 What you don't understand is the fact that I use my phone for business. I photograph the items I repair and put the pics on the net as so my customers can see, and enlarge to be able to see detail. The better the pixel the better and more clear the enlargement.

 

 When your business is at stake, because a company is trying to force you to use inferior equipment, YES indeed I am excited.

 

 This would be no different then lets say you bought a brand new Honda, which you totally loved and enjoyed, was taken away and you were given a Chevy that has a smaller engine, ugly color etc..... You chose the Honda for your personal reasons.

 

The least At&t could have done was to give free service and a reduced bill if their equipment wasn't going to be as good. But to offer absolutley nothing to gain me as a customer, showed me they are a bad company. I read all over the net the same frustrations and stories.

 

At&t you really screwed yourselves with this whole transition by not having a game plan. Whoever is in charge of this whole mess should be tossed out on the street!

 

 WHY DID I CRUSH MY PHONE? Because it made me feel better. I am typically a non-violent person. I too have taken abuse from customers over the years, and had to deal with it. Running a dealership I made #1 in customer satisfaction in my market of hundreds of other stores. I have the plaques to prove it.

 

 I promise you folks I will NOT recieve a bill, as I consulted an attorney friend of mine long before I recieved it. Make sure you do not accept anything in writing. You have no obligations to at&t I assure you, as your contract was broken as soon as you are transferred. Nobody owns you.

 

 This will be one less phone for At&t to make a profit on. They need to go the way of the Dodo bird. The government is trying to save them by forcing us to use them. That should tell you all something right there! If they were worth anything they would have plenty of customers.

 

The free market shows us which companies retain customers and which companies FAIL! At&t you fail miserably!

TO answer a couple of you about why I did what I did.

 

 First off I chose to be with Verizon because they took care of my needs. My service was great, I did not like my phone, I LOVED MY PHONE!

 

  To be forced to switch was down right rude and unacceptable. I do not blame either company for that.

 

 I do blame Verizon for choosing me, as I have been their customer for 13 years, and paid thousands of dollars over those years.

 

 I will blame AT&T for making this switch over much more painful then it could have been. I was not even initially offered the Captivate, that was the phone they finally offered me after I explained to them that I had a Droid X and what they had to compare wasn't even close in comparison.

 

 SO insulted right off the bat. When I was trying to explain this to their fantastic (sarcasm) customer service rep, they argued with me and tried to convince me their phones were just as good. Pretty silly to do that when I am sitting in front of the internet doing a side by side comparo as they are on the phone with me!

 

 What you don't understand is the fact that I use my phone for business. I photograph the items I repair and put the pics on the net as so my customers can see, and enlarge to be able to see detail. The better the pixel the better and more clear the enlargement.

 

 When your business is at stake, because a company is trying to force you to use inferior equipment, YES indeed I am excited.

 

 This would be no different then lets say you bought a brand new Honda, which you totally loved and enjoyed, was taken away and you were given a Chevy that has a smaller engine, ugly color etc..... You chose the Honda for your personal reasons.

 

The least At&t could have done was to give free service and a reduced bill if their equipment wasn't going to be as good. But to offer absolutley nothing to gain me as a customer, showed me they are a bad company. I read all over the net the same frustrations and stories.

 

At&t you really screwed yourselves with this whole transition by not having a game plan. Whoever is in charge of this whole mess should be tossed out on the street!

 

 WHY DID I CRUSH MY PHONE? Because it made me feel better. I am typically a non-violent person. I too have taken abuse from customers over the years, and had to deal with it. Running a dealership I made #1 in customer satisfaction in my market of hundreds of other stores. I have the plaques to prove it.

 

 I promise you folks I will NOT recieve a bill, as I consulted an attorney friend of mine long before I recieved it. Make sure you do not accept anything in writing. You have no obligations to at&t I assure you, as your contract was broken as soon as you are transferred. Nobody owns you.

 

 This will be one less phone for At&t to make a profit on. They need to go the way of the Dodo bird. The government is trying to save them by forcing us to use them. That should tell you all something right there! If they were worth anything they would have plenty of customers.

 

The free market shows us which companies retain customers and which companies FAIL! At&t you fail miserably!

Re: Forced from Verizon to AT&T by merger.

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May 17, 2011 7:00:07 AM
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Scholar

Honestly, I was in a similar situation as you... and normally I'm the one acting like a child when I don't get my way... but dang man, you take the cake.

 

Honestly, I was in a similar situation as you... and normally I'm the one acting like a child when I don't get my way... but dang man, you take the cake.

 

Re: Forced from Verizon to AT&T by merger.

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May 17, 2011 8:30:13 AM
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Go ahead and lay down and take what these big companies give you. I will not ever.

 

 I am going to frame this flattened phone and hang it on my wall where all my customers can see it. It will be a conversation piece for years!

 

 From that to every chat board I can find, I am going to help people stand up for themselves. I will donate many hours of the next several years to this cause.

 

 

 That is how upset I am with how I was treated. Call it acting like a child if you will, and swallow what they feed you. While I and others will be working to fix this situation so others will not have to go through this.

 

 If you don't have the guts to stand up for yourselves that's fine just don't insult those of us that do.

Go ahead and lay down and take what these big companies give you. I will not ever.

 

 I am going to frame this flattened phone and hang it on my wall where all my customers can see it. It will be a conversation piece for years!

 

 From that to every chat board I can find, I am going to help people stand up for themselves. I will donate many hours of the next several years to this cause.

 

 

 That is how upset I am with how I was treated. Call it acting like a child if you will, and swallow what they feed you. While I and others will be working to fix this situation so others will not have to go through this.

 

 If you don't have the guts to stand up for yourselves that's fine just don't insult those of us that do.

Re: Forced from Verizon to AT&T by merger.

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May 17, 2011 8:50:51 AM
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Scholar

Trust me... I've already spent my time on this issue.

 

This included an email to the president of AT&T that got the ball rolling on getting us better phones than the Aria.

 

I can't wait to see your lawyer battle AT&T lawyers over your little phone squashing incident.  I have a feeling that eventually rather than having your bill go to collections, you will end up sucking it up and paying for the equipment you damaged.

 

I know how you feel, trust me I do.

Trust me... I've already spent my time on this issue.

 

This included an email to the president of AT&T that got the ball rolling on getting us better phones than the Aria.

 

I can't wait to see your lawyer battle AT&T lawyers over your little phone squashing incident.  I have a feeling that eventually rather than having your bill go to collections, you will end up sucking it up and paying for the equipment you damaged.

 

I know how you feel, trust me I do.

Re: Forced from Verizon to AT&T by merger.

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May 17, 2011 9:03:23 AM
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Master
I had known that I had been sold since June 2010 and had been dealing with restricted access at Verizon stores for a year before that. By the time the phone selection process had started, my yelling screaming and kicking phase had long since passed. I researched the possible phone choices and decided to take the high road. I had never considered AT&T as a carrier before because they previously didn't have coverage in the areas I needed. I figured this whole thing was going to be a grand experiment. One that AT&T ended up failing through the network coverage alone. Their claim of similar coverage was anything but in places where I had already begun to suspect the coverage wouldn't be there. It will be a long time before I would consider even looking at their coverage and phones again.
Probably from mobile, maybe. Smiley Happy
I had known that I had been sold since June 2010 and had been dealing with restricted access at Verizon stores for a year before that. By the time the phone selection process had started, my yelling screaming and kicking phase had long since passed. I researched the possible phone choices and decided to take the high road. I had never considered AT&T as a carrier before because they previously didn't have coverage in the areas I needed. I figured this whole thing was going to be a grand experiment. One that AT&T ended up failing through the network coverage alone. Their claim of similar coverage was anything but in places where I had already begun to suspect the coverage wouldn't be there. It will be a long time before I would consider even looking at their coverage and phones again.
Probably from mobile, maybe. :)
Posted by a mobile device.

Re: Forced from Verizon to AT&T by merger.

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May 17, 2011 11:15:12 AM
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I promise you I will not have to pay for the phone. Care to make a wager?

 

 Like I explained earlier, nothing signed, nothing agreed to = nothing owed.

 

 Research if for yourself. I'm not going to argue anymore about it. Done deal.

 

  I will come back here in a month and tell you what has happened, I won't lie I promise!

 

 Take care folks, I will keep you updated, and continue to educate others on this situation.

I promise you I will not have to pay for the phone. Care to make a wager?

 

 Like I explained earlier, nothing signed, nothing agreed to = nothing owed.

 

 Research if for yourself. I'm not going to argue anymore about it. Done deal.

 

  I will come back here in a month and tell you what has happened, I won't lie I promise!

 

 Take care folks, I will keep you updated, and continue to educate others on this situation.

Re: Forced from Verizon to AT&T by merger.

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May 17, 2011 11:48:18 AM
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Scholar

I'll wager a cold beverage of your choice on it.

 

You signed a contract with Verizon.  The government is the one that is forced the switch.

 

 

I'll wager a cold beverage of your choice on it.

 

You signed a contract with Verizon.  The government is the one that is forced the switch.

 

 

Re: Forced from Verizon to AT&T by merger.

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May 17, 2011 2:40:07 PM
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ACE - Master
___________________________________________________________________
falcon-a wrote:
 I am going to frame this flattened phone and hang it on my wall where all my customers can see it. It will be a conversation piece for years!
___________________________________________________________________

You got me here - Smiley Very Happy - I would really like to see this! I laughed to myself when I read this, out of sheer hilariousness - in a good way. No lie! Let me know when you get around to it. I'll save the picture on my OWN Captivate, knowing what had happened to another. Smiley Happy

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



___________________________________________________________________
falcon-a wrote:
 I am going to frame this flattened phone and hang it on my wall where all my customers can see it. It will be a conversation piece for years!
___________________________________________________________________

You got me here - Smiley Very Happy - I would really like to see this! I laughed to myself when I read this, out of sheer hilariousness - in a good way. No lie! Let me know when you get around to it. I'll save the picture on my OWN Captivate, knowing what had happened to another. Smiley Happy

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Forced from Verizon to AT&T by merger.

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