Helpful Links

Feedup Customer...but what else is new

Highlighted
Contributor

Feedup Customer...but what else is new

Ive been a loyal customer for several years now, but it looks like it's all over btwn me and AT&T.

 

I've had an issue with a wireless connection (that's not mine) for several months now and after repeated calls to Customer Service, AT&T is still trying to get me to pay a bill that's not mine!

Calling Customer Service is a joke because they just pass the call around until somebody says something that you think you want to hear, then on next month's bill it's the same CRAP.

 

It's ridiculous the training these people get in customer service.  Where in the heck is the Corporate #?  Anybody remember when you could  call a company and actually get results?  I do, but AT&T has obviously outgrown the honest man on the street and it's now just a bully with an attitude.  Looks like it's time to give TW or Comcast a go.

541 Views
Message 1 of 2
Former Community Manager

Re: Feedup Customer...but what else is new

I'm sorry for the delay in response and that you're having trouble. 

 

Can you please give us a bit more detail about the trouble your having?

 

What do you mean when you say you're having trouble with a wireless connection that's not yours?

 

If you'd like, please send me a private message with your name, account number, phone number and the best time to contact you along with a summary of the issue you're experiencing. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

 

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 2 of 2
Share this topic
Announcements

Find out how to track your iPhone's delivery!

Have questions about International Plans? Get the answers on Wed. 10/25 at Hello World: International Plans, from 1-4pm ET / 10am-1pm PT!

Let us help you upgrade and activate your device!

Additional Support