FedEx dropped Iphone 4S on front door & was gone!!!

Contributor

FedEx dropped Iphone 4S on front door & was gone!!!

Customer of AT&T (Cingular) for 12 years & this is what I get?

 

Tracked my shipment Friday & to my surprise it showed:

 

LEFT AT FRONT DOOR.  PACKAGE DELIVERED TO RECIPIENT ADDRESS- RELEASE AUTHORIZED

 

Obviously I did not approve for FedEx to leave it at my front door, since I live in an apartment complex!  I called them as soon as I got home (3:00 PM, FedEx shows delivery made at 11:45) AT&T Premiere CS told me that they would place a ticket for the escalation team & someone would call me back within 48 hours.  FedEx CS said I had to wait for them to talk to the driver on Monday.  I waited until Monday & when I didn't get a call back I called them back. 

 

This is the FRUSTRATING part, FedEx said I had to sort it with AT&T and that AT&T would send me a replacement & file the claim with them.  AT&T CS rep told me that I would have to wait another 48 hours since the first escalation ticket was lost.  I waited another 48 hours, called back & rep is telling me that the escalation team is still working on it, but that I would have to file the claim directly with FedEx!  She then told me that she couldn't see the resolution the the escalation ticket since "someone was working on it" & they would call me back shortly once they were done.  it has been 3 hrs since & nothing. 

 

Does anyone have a similar story?  What do I do from here?  Who can I escalate this to?

 

Your comments are greatly appreciated.

Message 1 of 27 (6,841 Views)
Tutor

Re: FedEx dropped Iphone 4S on front door & was gone!!!

seems like it shouldn't be your problem. AT&T shipped it and Fed ex was supposed to bring it but left it outside somewhere, so it seems like they are responsible but AT&T should be dealing with them, you never received it, AT&T should have used a more responsible carrier.

 

Message 2 of 27 (6,814 Views)
Scholar

Re: FedEx dropped Iphone 4S on front door & was gone!!!

FedEx is the WORST! At least by me they are. UPS is so courteous and they try the neighbors places to see if it's ok to leave packages. I love them!

 

Anyway, I assume a signature is required for the iPhones? I'd hope so anyway. Did you sign and leave a release form on your door authorizing them to leave it without a signature? If so, then it was likely stolen. If not, I'm not 100% sure, but I would think AT&T needs to deal with FedEx and find out where it was left and who signed for it.

 

Here's a link for FedEx. I looked under 'Proof of Delivery' and 'Signature Releases'. There's some interesting info there. There are a lot of categories, but I figured those 2 pertained to your situation.

 

http://www.fedex.com/us/service-guide/terms/express-ground/index.html

 

~Good luck

Message 3 of 27 (6,764 Views)
Professor

Re: FedEx dropped Iphone 4S on front door & was gone!!!

My experience has been that Apple requires a signature for anything ordered from them (including something as relatively inexpensive as an iPhone bumper I ordered) while AT&T doesn't require a signature.
Message 4 of 27 (6,755 Views)
Professor

Re: FedEx dropped Iphone 4S on front door & was gone!!!


loeber wrote:

Customer of AT&T (Cingular) for 12 years & this is what I get?

 

Tracked my shipment Friday & to my surprise it showed:

 

LEFT AT FRONT DOOR.  PACKAGE DELIVERED TO RECIPIENT ADDRESS- RELEASE AUTHORIZED

 

Obviously I did not approve for FedEx to leave it at my front door, since I live in an apartment complex!  I called them as soon as I got home (3:00 PM, FedEx shows delivery made at 11:45) AT&T Premiere CS told me that they would place a ticket for the escalation team & someone would call me back within 48 hours.  FedEx CS said I had to wait for them to talk to the driver on Monday.  I waited until Monday & when I didn't get a call back I called them back. 

 

This is the FRUSTRATING part, FedEx said I had to sort it with AT&T and that AT&T would send me a replacement & file the claim with them.  AT&T CS rep told me that I would have to wait another 48 hours since the first escalation ticket was lost.  I waited another 48 hours, called back & rep is telling me that the escalation team is still working on it, but that I would have to file the claim directly with FedEx!  She then told me that she couldn't see the resolution the the escalation ticket since "someone was working on it" & they would call me back shortly once they were done.  it has been 3 hrs since & nothing. 

 

Does anyone have a similar story?  What do I do from here?  Who can I escalate this to?

 

Your comments are greatly appreciated.



so you got home and the package was missing?   that's not good i hope they replace your Iphone 4S! 

 

 

Message 5 of 27 (6,723 Views)
Contributor

Re: FedEx dropped Iphone 4S on front door & was gone!!!

Thanks all, I will push some more tomorrow.
Message 6 of 27 (6,656 Views)
ACE - Master

Re: FedEx dropped Iphone 4S on front door & was gone!!!

Regretfully, the issue here is that AT&T didn't pay FedEx for the service to require a signature (theoreticaly to make a little more profit).  I guess they figured that if they ship a couple million iPhones and have to replace about 0.1% of them then they saved enough money on shipping costs to pay for the replacement phones and stil came out ahead.

 

As someone else said, in general, if you order anythnig from Apple & they ship FedEx, it requires a signature.  If you order anything from AT&T it generally doesn't require a signature.

 

During the iPhone 4 launch, there were reports of cars driving down the road following the FedEx truck and when the truck stopped at a house, someone would jump out of the car and grab the package at the door when the truck got a block away.  That's why I always try to be home when I expect a delivery, and when I lived in an appartment, I tried to have packages shipped to a friends house rather than my appartment.


Jerry B.
"GeekBoy"

--

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 27 (6,594 Views)

Re: FedEx dropped Iphone 4S on front door & was gone!!!

the bad thing is not that you lost your phone, as it WILL be replaced... but you may have to wait another month or so to get it.

I feel your pain, good luck with your adventure of long phone waits and all the headache to get your product. make AT&T credit you some$$ for your trouble.

 

Message 8 of 27 (6,572 Views)
Teacher

Re: FedEx dropped Iphone 4S on front door & was gone!!!

This seems to happen occasionally every time a new IP comes out.  Makes one wonder if someone just follows along on the route and picks up packages that are left on at the door.

Message 9 of 27 (6,494 Views)
Teacher

Re: FedEx dropped Iphone 4S on front door & was gone!!!

I'm not 100% sure but I'd say it's going to be you and fedex going at it on this one. Should be fedex insurance claim. I hope it works out soon. I'd call Apple too.
Message 10 of 27 (6,474 Views)
Expert

Re: FedEx dropped Iphone 4S on front door & was gone!!!


dwill05 wrote:
My experience has been that Apple requires a signature for anything ordered from them (including something as relatively inexpensive as an iPhone bumper I ordered) while AT&T doesn't require a signature.


My expierence with FedEx is that even if it does state signature required it dropped off, same with UPS, although worse

Message 11 of 27 (5,430 Views)
Highlighted
Contributor

Re: FedEx dropped Iphone 4S on front door & was gone!!!

This happened to me to!!!  My correspondence with customer care reps has been a nightmare.  I've been promised that I would get this resolved and that I would receive my phones (I ordered two) at no cost, funny thing is that they took my credit card number to "validate" my first purchase...and they charged me for another phone!!!  So here I am paid for 3 phones and haven't received a thing.  I would really like to know what they are doing for you.  This has been a nightmare.  I've been with ATT for nearly 7 years and I've been given the total runaround!  

Message 12 of 27 (5,342 Views)
Contributor

Re: FedEx dropped Iphone 4S on front door & was gone!!!

Any updates, the exact same thing happened to me, but I bought two phones.
Message 13 of 27 (5,231 Views)

Re: FedEx dropped Iphone 4S on front door & was gone!!!

Has anyone had to sign for their phone when delivered or were all the phones dropped off?

Message 14 of 27 (5,213 Views)

Recovering Apple Products... (Re: FedEx dropped Iphone 4S on front door & was gone!!!)

This is a true story not just for the iPhone itself, but for any package dropped off by UPS, FedEx, or other delivery services.

 

There was a story on this featured on one of those 20/20 or Dateline programs. I believe it was Dateline that followed UPS  for the report. A car would follow UPS and soon after UPS leaves the package at a residence, the thief would retrieve the package to keep or sell.

 

Dateline also did a report titled, To Catch an i-Jacker, featuring iPod thieves.

 

Apple users take note... when you purchase an iPhone, for example, especially from the Apple Store Online, you are given the products part number on the receipt in the email you receive. You will also notice this before confirming your purchase. For example, Part Number: MC918LL/A. This may help you to find your stolen item and locate it, especially when the stolen product is connected to iTunes.

 

Hope this helps

 

 

 

From Apple.com... Reporting A Lost or Stolen Apple Product

 

Other Related Articles...

How To Recover Lost Or Stolen Apple Products

How to Recover Lost or Stolen Gadgets

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