Fantastic Customer Service

Contributor

Fantastic Customer Service

[ Edited ]

I had a nightmare recently when trying to set up a wireless account.  Everything went wrong, my phone stopped working, I thought my order was cancelled and it wasn't.

 

During all the frustration I ended up choosing another carrier. 

 

In spite of all this, I still got a bill for almost $250.  With one email, customer service professional Michael,  from the online customer support team resolved my issue in the middle of the night on a Saturday morning.

 

I wish things had gone better, but at least I know there is intellegent life at AT&T, helping customers find solutions even in the middle of the night. 

 

Next time Micheal, you've got my business!

 

[edited for privacy]

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Former Community Manager

Re: Fantastic Customer Service

While I'm sorry that you had such difficulty in the first place, I'm glad Michael was able to help you.

 

I appreciate the kind words and will make sure that they get back to both Michael and his manager. 

 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

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