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Posted Aug 24, 2011
11:12:30 AM
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False Chage on my GO PHONE

My go phone was charged incorrectly and I can't get in touch with a human being.

 

I want to dispute this charge and have it removed with a credit put back on my account.

 

Thank you!

My go phone was charged incorrectly and I can't get in touch with a human being.

 

I want to dispute this charge and have it removed with a credit put back on my account.

 

Thank you!

False Chage on my GO PHONE

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Aug 24, 2011 2:20:41 PM
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ACE - Master

Ladybones wrote:

My go phone was charged incorrectly and I can't get in touch with a human being.

 

I want to dispute this charge and have it removed with a credit put back on my account.

 

Thank you!


What is it that you were charged for? What was the amount? It could have been a monthly 911 fee.

You can, in fact, get in touch with a real-time customer service representative by dialing 611. Once at the Main Menu, say, "more options", and then "customer service." Keep repeating "customer service" until the system gives up and transfers you to a live representative who can assist you with this charge/credit.

You can also contact AT&T's customer service by dialing 1-800-331-0500.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy




Ladybones wrote:

My go phone was charged incorrectly and I can't get in touch with a human being.

 

I want to dispute this charge and have it removed with a credit put back on my account.

 

Thank you!


What is it that you were charged for? What was the amount? It could have been a monthly 911 fee.

You can, in fact, get in touch with a real-time customer service representative by dialing 611. Once at the Main Menu, say, "more options", and then "customer service." Keep repeating "customer service" until the system gives up and transfers you to a live representative who can assist you with this charge/credit.

You can also contact AT&T's customer service by dialing 1-800-331-0500.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: False Chage on my GO PHONE

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Aug 31, 2011 4:42:58 PM
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Be specific with the charge that you are trying to dispute. You may go to paygonline.com to login to your account using your 10-digit wireless number and your 4-digit passcode so you can review the charges on your accnt history, you may want to know how much was the charge and on what day and time the charge occurred.

Be specific with the charge that you are trying to dispute. You may go to paygonline.com to login to your account using your 10-digit wireless number and your 4-digit passcode so you can review the charges on your accnt history, you may want to know how much was the charge and on what day and time the charge occurred.

Re: False Chage on my GO PHONE

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