06-07-2011 12:57 PM
I have a Go Phone - have had it for years. Recently I started getting charged $5/month. I tried to find out what it was and my account history shows it as "Ring Tones/Answer Tones/Games". I don't remember subscribing to this (doesn't mean I didn't) - can you tell me what exactly this is and what it is for? Thank you!!
06-09-2011 11:28 AM
I used to have that charge appearing also. On the 22nd of each month. I called customer service and they put a purchase blocker on which stopped it from appearing ever again. I think I accidently clicked on one of the ads that appear on the MediaNet homepage. Even though I hit the BACK button before the screen changed, I guess the transaction had already gone thru.
06-09-2011 4:32 PM
I finally got hold of a real person today. He cancelled my "subscription" although he couldn't really tell me what it was for. Then switched me to a cheaper plan (which is nice) and added a new $5/month charge for 10MB of data. I asked him to be sure that none of this would effect my ability to check my email. He said it wouldn't. But of course now I get a message that I need to subscribe (for $5 a month) to get my emails. If he'd just told me that was what it was for in the first place, I'd have left it alone.
So does it make sense that I need to resubscribe for $ 5/month to get mobile email AND $5/month to get Internet access? Or ?? Any guidance will be appreciated!
06-10-2011 4:36 AM
If you use at&t's Mobile E-Mail client to get your e-mail (rather than just using web based e-mail from the browser), you may have "upgraded" to their current "faster, better" version that comes with a $5/month subscription fee. If that's the case - then you will have to pay both for the e-mail client subscription and the data usage package. (Many of the newer devices come with this newer version of the Mobile E-Mail client pre-installed.)
- Doug Larson
06-11-2011 12:03 PM
That makes a lot of sense - thank you!
You're welcome. Depending on the e-mail service you use, you might want to consider just using a webpage access to it from your browser (instead of the Mobile E-Mail application) to eliminate the additional $5/month subscription fee.
- Doug Larson
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!