Expo phone is locked-pin number is not working. Is there another way to unlock?

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Expo phone is locked-pin number is not working. Is there another way to unlock?

Hello, I've searched on the forum, but can't find a thread about this.  My Expo phone is locked--I'm not using the fingerprint scanner but instead the pin code that I set (not puk) to unlock the phone.  It's not accepting my pin.  AT&T has tried re-registering the phone, but that didn't work.  They suggested getting a new sim card, but that didn't work.  LG suggested performing a hard reset, but I have documents saved to the device memory that I hadn't copied onto the storage card yet and that I need to get access to again.  Can someone help me?  Is there a way to bypass the pin code entry method--an app or a special procedure?  Thank you.

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