10-06-2010 2:36 PM
I have four MC's at three geographically dispersed locations in Wilmington NC all four have solid green lights (LAN, GPS, etc.), except for the a flashing 3G light (bottom LED) and therefore the MC is not providing service to 3G phones local to it.. All these units have been in generally trouble free service for a period of time ranging from 3-6 months, although, I have noticed that they often go off line late at night (midnight - 5am) in what appears to be a reboot which I assumed was routine maintenance or firmware upgrades being pushed out.
Today's problem started sometime this morning (10/6/10). I've done all the routine santity checking stuff, reboot all internetworking hardware (router, cable modem, etc), power cycle the MC, even placed one MC in from of the router (priority mode). No joy.
Have confirmed similar symptoms from one of our offices in Washington DC, so clearly this is a widespread outage of some sort.
I'm just planning on waiting it out and leaving my iPhone near my window so I can pick up 1 bar of signal off the nearest cell tower. I can't even stomach the thought of calling ATT support, I have chewed up way too many hours dealing with their completely inept customer support staff, their closing of unresolved tickets, failure to call back as promised, and general run around until you can work your way up to the engineering group.
Senior TCP/IP Forensics Engineer
12-23-2010 7:41 PM
You all know the problem is going to happen again. I'm expeeriencing this problem now in California. What haven't you made an effort to find out what the problem is and post it?
- edited 12-29-2010 11:45 PM
01-14-2011 8:25 AM
01-14-2011 9:11 AM
Yep - Out here in Mt Holly, as well.
VERY discouraging for those of us that depend on our premium priced mobile plans for business purposes.
I suppose it's time to spend another couple of hours on the line with ATT tech support. Oh wait... I can't call them because I have no coverage in this area.
01-14-2011 8:43 PM
01-16-2011 11:47 AM
01-18-2011 3:33 PM
Having issues here as well in Greenville, NC. Calls not ringing though. Dropping calls. The very things that the MicroCell is supposed to fix, I'm having major issues with.
01-18-2011 7:04 PM
For what it is worth the MicroCrap is down in NE Wisconsin tonight as well. Not worth reporting because they won't have a clue and it will be another waste of an hour or so of my time.
Verizon gets the Iphone on Feb 4.
- edited 01-19-2011 9:48 AM
MC is down in Eastern NC (Wilmington), been down all morning. iPhone 4 available next month on Verizon. Goodbye ATT. As a network engineer, I've never seen such incompetence as with ATT tech support.
As always they blame my internet connection and when I point out that I'm speaking to them over Skype using the same connection they continue to point the finger at the ISP despite addtional imperical data to the contrary (ping, tracerroute, sniffer traces), I ask them to provide imperical data that it is in fact my ISP and get a "we can't do that" response. They even had the audacity (ignorance) to say that my Juniper Router is not supported, really, a mainstream commercial/enterprise class router, geez. I gave up at that point.
01-19-2011 11:14 AM
madams, I feel your frustration. I too work in IT, and it irritates me to no end when I call in for MicroCell support, and AT&T wants to walk me through the reboot, and then the re-provisioning of my MicroCell. It's not even worth the 45 minutes of my time to call them when I know it is not the MicroCell, and it's not my ISP.
It's clearly the back end infrastructure that AT&T has built to support the MicroCell.
01-25-2011 2:12 AM
Just out of curiosity, why has this thread been marked as "resolved"? Was it resolved because we all figured out that AT&T cannot fix the M Cell issues that they've created?
Visit these related resourcesView U-verse Troubleshooting!