Exchange account ONLY works while on wi-fi network

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Exchange account ONLY works while on wi-fi network

This started happening about a month ago. Up until then, my work email, calendar, contacts, tasks all synced perfectly on 3G and wi-fi (3GS, then iPhone 4). Now syncing only occurs while I'm at work, at home or on another wi-fi network. Which means my iPhone is completely useless in the field, where I need access to all these things on my iPhone the most.

 

I worked with IT to troubleshoot this and was informed that this was an AT&T issue and that it caused them to switch everyone of the IT-serviced iPhones and Blackberries from AT&T to Verizon. Can anybody verify this? At first blush, you think IT is making an excuse, but then you remember that AT&T is doing everything it can to preserve bandwidth (e.g. throttling data on its unlimited plans), and it makes you think.

 

The point of having an iPhone and paying for a 3G data plan is to have access to this information.

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ACE - Master

Re: Exchange account ONLY works while on wi-fi network


canobeano wrote:

This started happening about a month ago. Up until then, my work email, calendar, contacts, tasks all synced perfectly on 3G and wi-fi (3GS, then iPhone 4). Now syncing only occurs while I'm at work, at home or on another wi-fi network. Which means my iPhone is completely useless in the field, where I need access to all these things on my iPhone the most.

 

I worked with IT to troubleshoot this and was informed that this was an AT&T issue and that it caused them to switch everyone of the IT-serviced iPhones and Blackberries from AT&T to Verizon. Can anybody verify this? At first blush, you think IT is making an excuse, but then you remember that AT&T is doing everything it can to preserve bandwidth (e.g. throttling data on its unlimited plans), and it makes you think.

 

The point of having an iPhone and paying for a 3G data plan is to have access to this information.


I suspect your IT folks are blowing smoke. Many AT&T employees carry corporate provided iphones and blackberries and do the exact same thing you do with email, calendars and contacts. AT&T also uses exchange and there are no problems accessing the exchange servers over the cellular network. My money would be on your IT folks have changed something.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 4 (673 Views)
ACE - Professor

Re: Exchange account ONLY works while on wi-fi network


canobeano wrote:

This started happening about a month ago. Up until then, my work email, calendar, contacts, tasks all synced perfectly on 3G and wi-fi (3GS, then iPhone 4). Now syncing only occurs while I'm at work, at home or on another wi-fi network. Which means my iPhone is completely useless in the field, where I need access to all these things on my iPhone the most.

 

I worked with IT to troubleshoot this and was informed that this was an AT&T issue and that it caused them to switch everyone of the IT-serviced iPhones and Blackberries from AT&T to Verizon. Can anybody verify this? At first blush, you think IT is making an excuse, but then you remember that AT&T is doing everything it can to preserve bandwidth (e.g. throttling data on its unlimited plans), and it makes you think.

 

The point of having an iPhone and paying for a 3G data plan is to have access to this information.


Mine works fine - and has on two different corporate Exchange accounts. Your IT people are incompetent, or AT&T has blacklisted them for spam. You should be on an enterprise data plan (per the TOS) although I've not really seen this enforced.

 

Are you connecting to Exchange? Are you using the OWA connection (you should)?

 

What data plan are you on?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Employee

Re: Exchange account ONLY works while on wi-fi network

Do you use port 25? I think its blocked
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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