Enormous data consumption - HELP!

Contributor

Enormous data consumption - HELP!

My Galaxy Sii is consuming over 10GB of data every night, and each morning I wake up to a warning text that I'm (again) going over my data limit.  Started last week.  I've done all the obvious things, even had AT&T reset my network connection to stop any data 'looping' that might have been going on.  I'm a very light user - not tethering, YouTubing, watching movies, etc.  It's used over 19GB in the last few days (well over my 4GB allowance) and the AT&T support team can't help me figure out why!  The only way to stop it is by turning off packet data and turning my nice smartphone into a mere cell phone.

 

HELP!  All suggestions welcome. Thanks!

Message 1 of 36 (6,415 Views)
Contributor

Re: Enormous data consumption - HELP!

Correction - consuming 1GB per night (not 10).

Message 2 of 36 (6,377 Views)
Master

Re: Enormous data consumption - HELP!

AP mobile app on the i777 (original GS2) is known to cause massive data usage on stock 2.3.4 firmware if you ever opened the app or widget. The only way to get out of it is to factory reset the phone. If your phone is still running 2.3.4 UCKH7 stock ROM, call AT&T and let them know that you will not pay any overage charges because of their faulty firmware.

 

There is now a new 2.3.6 UCKK6 update released by AT&T which addressed this bug. But it has a lot of other issues (see other threads). 

Message 3 of 36 (6,371 Views)
Master

Re: Enormous data consumption - HELP!

Other than that, it also depends on what email client you have configured to use and what other apps you installed that may consume data. Unfortunately, we have to wait until ICS to have the capability to show which app uses the most data.

Message 4 of 36 (6,371 Views)
Scholar

Re: Enormous data consumption - HELP!

Download the free app "Traffic Monitor" to help you determine which app is causing the problem.  It provides very helpful usage data (current month, today, yesterday, and last month).  It won't *fix* your problem, but at least it might help you pinpoint the rogue app!

Message 5 of 36 (6,372 Views)
Contributor

Re: Enormous data consumption - HELP!

jj
I am in your situation right now but with only the minimum amount of data.
I had 3 data overages for a total of $45 added to my bill. i called CS and the rep advised me to upgrade my data plan. i guess she didnt know that she couldn't spend my money for me. as for help or a credit, she ignored me but i am actually going to call CS again shortly. now one strange thing about my samsung captivate is that the battery was dead right after i got the message. i turned off the phone, charged the battery overnight and the next morning upon power up, i got another data overage text and my battery was again very low. The last thing i did was to charge the battery again and then pull it from the phone for at least 7hrs. idk the reset time but my phone did reset (cold boot) and the issue was gone. how i got the problem , idk but att hasn't been helpful as of two months later. i've searched online and a few things come up but Att doesnt kow why this is happening. I would suggest that you pull your battery for a few and see if the issue still exist. i will keep you updated on my call to CS tonight... also the rep suggested i visit a retail location but they are they there to sell you service not diagnos the unknown.

hope this helps

d
Message 6 of 36 (6,332 Views)
Contributor

Re: Enormous data consumption - HELP!

one thing and i do agree with you foxbat121, but not paying the overage is not the answer, ask me how i know or call my cell and listen to the message ;-). my service is suspended right now so i may just call att every day. and just so you know, i have the current billing cycle and the additional $45 due on my account. hopefully through due dillagents ,we can get this issue resolved for all who it affects while not being treated like we don't understand the technology.


d
Message 7 of 36 (6,331 Views)
Master

Re: Enormous data consumption - HELP!

[ Edited ]

davetech wrote:
one thing and i do agree with you foxbat121, but not paying the overage is not the answer, ask me how i know or call my cell and listen to the message ;-). my service is suspended right now so i may just call att every day. and just so you know, i have the current billing cycle and the additional $45 due on my account. hopefully through due dillagents ,we can get this issue resolved for all who it affects while not being treated like we don't understand the technology.


Sorry, you mis-understood my message. Samsung Galaxy S2 (SGH-i777) original firmware has a known issue (to AT&T) with AP mobile eating up data. You can't do anything about it (the fix requires root the phone which void the warranty). That's why you can call AT&T and ask credit for the data overage.

 

Your Captivate doesn't have this known issue. There are million ways in Android OS to mis-configure the phone to consume a lot of data. That's your responsibility to configure it properly. AT&T is not liable for that. Your battery dies because your phone is tranmitting data all the time. Hence the data overage. I've owned Captivate for over a year and my month data usage only average 300MB.

 

You really should use the app mentioned above to help nail down which app is using your data.

Message 8 of 36 (6,324 Views)
Scholar

Re: Enormous data consumption - HELP!

Well here's another reason for rooting!!!  AT&T's bloatware is just a pain not to mention a battery killer.. Since rooting and using a rom stripped of AT&T's bloat and their configuration and designed for battery enhancement I get through the day with at least 30% left and no longer need to toggle my data on and off anymore..  Its a shame because most complaints from users aren't due to the phone rather what AT&T puts on it, if and when the Galaxy SIII comes out I think I may just opt for the international version, there's just way more software available for the i9100 then our i777(by software I mean ROMs/themes/kernels) PLUS NO AT&T crapware or redesigning to "their" specs!!

Message 9 of 36 (6,296 Views)
Contributor

Re: Enormous data consumption - HELP!

Thanks everyone.  I've installed Traffic Monitor (great recommendation).  Seems strange, but it looks as if GMail was in a never ending loop trying to connect.  I'll keep an eye on things and will post an update in a few days. 

Again, many thanks.

Message 10 of 36 (6,270 Views)
Master

Re: Enormous data consumption - HELP!

Do you have Hotmail setup on the stock email client using Exchange ActiveSync protocol? If so, you need to uncheck the calendar sync of your Hotmail account. There is a known bug on the stock EMail app that it will continously try to sync calendars with Hotmail which in turn will block Gmail calendar sync.

Message 11 of 36 (6,140 Views)
Contributor

Re: Enormous data consumption - HELP!

Having the same problem with my Samsung captivate glide. Purchased in December used my old 3 g sim card for 2-3 weeks no problems used so little data that when I called to activate my 4G card the technician suggested I drop down to the Mbps plan. I chose to stay at G and the next day after installing the 4G card I used all my remaining data, about 65%. So far this week have used almost another 1G and that's with disabling the phone as often as possible. If I disable packet data it's fine but once you turn that on the phone goes into overdrive using data. Took it to local ATT store today, they couldn't tell me anything so sent me to the diagnostic center. They did less exploration than the guy at the store. They were useless just asking me about what I use the phone for, when etc... I was like well I can tell you I didn't use 16kmb while I was out and my phone was locked in my house alone, or 14k when I was driving around town with the phone in my purse. They offered to do a factory rest but I'll lose all my files. 

 

I think this is one smartphone that is going back to the store for good.

Message 12 of 36 (6,104 Views)
Teacher

Re: Enormous data consumption - HELP!

[ Edited ]

Hi! I have a similiar problem, but i think at more MASSIVE effect. My Bill is $1,444.xx amount of change.!!!!!!!!!!

 

I got my phone (Samsung Captivate Glide) in Mid Feb of 2012. For 2 months i did NOT go over my data usage of 3GB.

 

Starting in April, Something happened that caused my phone to skyrocket my data usage. This happened when i was out of town and had no service on my phone!!

 

My Data restarts every month on the 6th. and on the 6th, it has already gone over the amount. WITHOUT me using my phone. I have called every single month, multiple times to get this sorted out and every REP has said it is on AT&T and their network. I have had my phone reset to their network, i use Wifi majority of the day ( i have it at work church and home) i have the App killer to completely close my apps out. I have my Apps set to NOT automatically update.

 

On July 5th,(Thursday) A rep called me, VERY RUDE, saying i am using the data, its my fault.. and turned my internet off.

Now my data restarted the next day on the 6th but keep in mind i had no service for internet so i was unable to use any of it.

On monday, the 9th, i called again and a rep recommended i download "3GWatchDog App" to see if it contradicts AT&Ts info on my data usage. And Before he turned my internet on for a limit of 2 days, he said, "You have already used 50% of you data". IMPOSSIBLY!! MY INTERNET WAS OFF!!!!!!!   

 

He noticed it and still recommended i do this watchdog app so i did. I used my internet normal, and low and behold, AT&T txts me saying i went over my usage.

 

 

I printed out every single data usage on my account and i have 82 data overage charges to my account in 3 months. My data has multiplied by almost 20times the amount i was using before this happened. If you take 1025 megabytes and divide it by the GB usage each month, it adds up perfectly to the next month. it is not reseting and its adding my data to the next month!!!!       i found this out myself! i have worked so many hours to get this worked out.

 

they have a dispute case open on my issue and i called yesterday to check on it and it was closed out and never re-opened and i was NEVER told about it!!

 

The nice lady re-opened it, tried getting a new phone sent to me but warranty wouldnt let her until the case was closed which won't be until July 23rd 2012.

 

THIS IS RIDICULOUS!! I COULD HAVE PAID MY ACCOUNT OFF AND CLOSED IT FOR LESS THAN MY CURRENT BALANCE!!

 

FYI THIS MORNING MY 2 LINES ON MY PHONE (WHICH BTW THE OTHER LINES DATA IS PERFECTLY FINE) WERE OFF! EVEN AFTER I MADE MY REGULAR MONTHLY PAYMENT, IM NOT TRYING TO CHEAT AT&T OUT OF ANYTHING, IM MORE THAN WILLING TO PAY MY REGULAR MONTHLY COST TO KEEP MY PHONES ON!!  I CALLED at&t AND SHE TURNED THEM BACK ON BUT SAID I WILL BE CHARGED $40.00 TO GET THE RESET.. I LET HER KNOW TO NOTE MY ACCOUNT I AM NOT PAYING THAT AMOUNT. I HAVE NO REASON TO!!!

 

 

AT&T SUCKS AND IF THEY DONT GET THIS FIXED, I WILL CLOSE MY ACCOUNT AND THEY WILL NOT SEE A PENNY FROM ME. I DONT WANT TO DO THAT THOUGH. I WANT TO KEEP MY ACCOUNT GOING WITH THEM.

 

 

 


Message 13 of 36 (5,899 Views)
Professor

Re: Enormous data consumption - HELP!

[ Edited ]

AP Mobile is a HUGE data hogger (especially for the Galaxy S2), I had to root my phone to take it off when I had that phone...also Facebook is a HUGE data hogger on the S2 as well

 

Also make sure roaming is OFF....Roaming can take a LOT of data and you will get charged for it

 

Get this app called "Onavo data Monitor" to track what apps are consuming your data, and it even allows you to control the app to only use data on wifi. I use it all the time and its amazing!

 

https://play.google.com/store/apps/details?id=com.onavo.android.onavoid&feature=nav_result#?t=W251bG... 

 

I have the Galaxy S3 now and i am SO GLAD they stopped that

Message 14 of 36 (5,896 Views)
Highlighted
Teacher

Re: Enormous data consumption - HELP!

I'd like to update:::

 

 

I just received a txt from AT&T stating my case was closed. I called them to find out had happened and the woman stated they AGAIN put wrong information on the case and it was closed and not resolved.

 

 

Once again, she opened it again and we will see what happens with it this time.

 

If it isnt resolved quickly, i will be taking it much further.

 

 

as on 7/14/12 AT&T states i used 3,072 of 3,072 MB

 

As of TODAY (7/16/12; and i havent had internet on my phone because they disabled it since 7/11/12) It states i have used 3,840.91 of 3,.072 MB... How this happened when i didnt have access to internet on my phone? If someone can let me know please do!!!

 

~Kelsey

Message 15 of 36 (5,720 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.