01-15-2012 10:38 AM
When I went in to get my new phone, I was told I could get an employee discount because I work for a large company that offered the service. However, when I got my first bill, this discount wasn't applied. First, should discounts appear on the first bill after signing up?
Second, I went online and saw that you can register for these discounts online. I put my email in and yes, I am valid for an employee discount, but I can't register for an account on the appropriate website as I have a "consumer account". It did say to register through My Account though, but I have no idea how to do that...
So, I guess I'm wondering - is it possible to double check whether I do have the discounts applied to the bill (even though its taking awhile to appear on it), and if not, how can register for them without having a premier business phone number to access the page?
01-15-2012 10:51 AM - edited 01-15-2012 10:54 AM
After you log in, choose My At&T, then Bills & Payments. It will say "[your company] FAN" and you'll know by that if your discount has been applied. This is just one way, the easiest imo.
It can take a few months for it to be applied and it is not retroed. We submitted our paperwork at the At&T store and they faxed it in.
You might find the below link helpful:
01-15-2012 11:05 AM
Thanks for the reply,
Yeah - I did that actually to double check whether I was eligible (because my company's FAN number wasn't coming up on My AT&T). They did send me an email but I couldn't login and/or register on the business center website because my account is considered a consumer account - and informed me to register through My Account. I was just curious how to do that though...
01-16-2012 7:54 AM
You can register your account online right here: https://www.att.com/olam/registrationAction.olamex
You'll be asked to enter your number and then be taken through the registration process.
Let us know if you run into any problems & welcome to the forums!
01-20-2012 7:13 AM
My account is already set up so I don't think I need to register again. Its just saying I should apply for my discounts through myAT&T - that's all as I'm not apart of a business plan. But I did go ot the store where I opened my account and gave them my work details. Though, I did have a question - when will I see this online through myAccount? I know it takes a couple of billing cycles to apply to the bill, but can I determine whether the discount query has been accepted sooner on my account online?
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