Eligibility for new equipment- date keeps changing...why?

Contributor

Eligibility for new equipment- date keeps changing...why?

I want to know why my eligibily date for new equipment keeps changing.  I met my 2 years on my contract this month and originally it said I would be eligible several months ago.  Then it changed to Dec 2011, now it shows 8/2012.  Any idea why?  That is 2 yr 8 months with the same phone.  Not normal from past experiences.  Been with AT&T for many years and contracts.

 

Message 1 of 4 (725 Views)
Professor

Re: Eligibility for new equipment- date keeps changing...why?

I had the same issue with my daughter's phone. I called customer care at 800-331-0500 and got it cleared up. Plus they will send you an email about this conversation. I made a copy of it and took it with my just in case the store said that I wasn't qualified.

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Zombie Hunter Mission Statement

Exterminate the living dead and keep our fellow citizens alive and safe. We will be connecting with our fellow businesses, the police department, funeral home, and weapon manufacturers to help map out, and exterminate the pesky living dead from our community.

~~~Seth Mendenhall
Message 2 of 4 (723 Views)
Contributor

Re: Eligibility for new equipment- date keeps changing...why?

thanks...now to find the time to call!
Message 3 of 4 (713 Views)
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Professor

Re: Eligibility for new equipment- date keeps changing...why?

Good luck with that....
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Zombie Hunter Mission Statement

Exterminate the living dead and keep our fellow citizens alive and safe. We will be connecting with our fellow businesses, the police department, funeral home, and weapon manufacturers to help map out, and exterminate the pesky living dead from our community.

~~~Seth Mendenhall
Message 4 of 4 (710 Views)
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