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Posted Jan 5, 2012
4:49:17 PM
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EXTREMELY UPSET OVER SERVICE.

I am just wanting to get into my online account. It says my 2 security questions are incorrect. The answers are correct, has my account been hacked?

 

Every time I TRY to do anything online regarding my phone it takes half an hour of my time to do what should be able to have done in 5.

 

When I call I get RUDE customer service people that treat me like I don't know anything. I can't go to the local AT&T store because "they are franchised" and don't deal with Go Phone.

 

I am seriously thinking of dropping service and NEVER coming back to AT&T. I'll go to Straight Talk or Verizon. 

 

I have far more valuab;le things to do than to fight with your website and your so called customer service. My money works just as well elsewhere. 

I am just wanting to get into my online account. It says my 2 security questions are incorrect. The answers are correct, has my account been hacked?

 

Every time I TRY to do anything online regarding my phone it takes half an hour of my time to do what should be able to have done in 5.

 

When I call I get RUDE customer service people that treat me like I don't know anything. I can't go to the local AT&T store because "they are franchised" and don't deal with Go Phone.

 

I am seriously thinking of dropping service and NEVER coming back to AT&T. I'll go to Straight Talk or Verizon. 

 

I have far more valuab;le things to do than to fight with your website and your so called customer service. My money works just as well elsewhere. 

EXTREMELY UPSET OVER SERVICE.

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