Dropped WiFi Calls Help

Tutor

Dropped WiFi Calls Help

I'm having the same troubles as many others on this forum with my iPhone dropping WiFi calls.  I've talked to tech support several times but no help.  I've been to the AT&T store and they say, sorry, this is not our problem since UVerse is a different company.

 

Prior to installing UVerse we had AT&T with a DSL and WiFi through Airport Express that worked fine, but no longer.

 

I wonder about several things:

 

1.  I've logged my phone into the UVerse router with the password and am within two feet of the router with full "bars" (the apple wifi single is very strong on the phone as it is on our laptops).  Why would my phone keep dropping calls and have poor reception (people can't hear me and I can't hear them...)?

2.  This same scenario holds for my wife's iPhone and laptop, too.  How could two iPhones have the same trouble?

 

Any help would be appreciated.  

 

John

Athens, GA 

Message 1 of 14 (3,362 Views)
Professor

Re: Dropped WiFi Calls Help

The iPhone does not make or receive calls via Wi-Fi.

The fact that you are connected to your Wi-Fi network while making calls has no bearing on your connectivity or dropped calls.

The Internet access you have in your home again has no bearing on your ability to make/receive calls or those calls being dropped.

 

Calls can only be made via the cellular network on the iPhone.  (Caveat: installing a VOIP application like Skype or Vonage will allow for calls over Wi-Fi).

 

Are you in a 3G coverage area?

Are you getting a good 3G or EDGE signal?

Have you tried turning off 3G?
Message 2 of 14 (3,352 Views)
Tutor

Re: Dropped WiFi Calls Help

Yes, the iPhone does make WiFi calls.  I just turned off the 3G network and called my wife and it worked.  I've got no cell tower signal at all and it made the call...

 

Some of the other forums on dropped WiFi calls suggested turning off the 3G.  I have no idea why this was needed, but it seems to have helped my situation.

 

John

Athens, GA 

Message 3 of 14 (3,348 Views)
Professor

Re: Dropped WiFi Calls Help

[ Edited ]
Go to Settings => Airplane Mode => ON, then turn ON WiFi and try making call. iPhone only makes calls using Cellular Network. 
Message Edited by 300k on 01-27-2010 02:49:30 PM
Message 4 of 14 (3,342 Views)
Professor

Re: Dropped WiFi Calls Help


jdhoge wrote:

Yes, the iPhone does make WiFi calls.  I just turned off the 3G network and called my wife and it worked.  I've got no cell tower signal at all and it made the call...

 

Some of the other forums on dropped WiFi calls suggested turning off the 3G.  I have no idea why this was needed, but it seems to have helped my situation.

 

John

Athens, GA 


Sorry, but you are misinformed.

AT&T does not offer/sell any phone that makes calls via Wi-Fi (without installing a VOIP application).

Turning off 3G on the iPhone only turns off 3G.  The phone then reverts back to EDGE.  If you are really way out of civilization it will revert to GPRS.

 

 

As 300k stated, turn on Airplane mode then turn on Wi-Fi if you do not believe what we are telling you.  Wi-Fi is only for data, not voice.

 

If other forums are discussing dropped Wi-Fi calls on the iPhone, it is only because they are mis-informed as to how the device works.

Message 5 of 14 (3,334 Views)
Scholar

Re: Dropped WiFi Calls Help

I can make calls through wifi? That means I would not need an ATT voice plan. Wait, let me try it first........

 

 

*5 mins later...

 

...ummm, it does not work.

 

 

P.S.

 

I actually knew it was not going to work. I was just trying to be funny, but good luck to the OP with getting that to work.

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 6 of 14 (3,315 Views)
Tutor

Re: Dropped WiFi Calls Help

Okay, so how come our AT&T store representatives say, "Yes, it does make WiFi, calls." when asked.  Are they saying "Yes, if you install Vonage or some other VOIP application?"  I don't think so.  Also, since I have virtually no cell tower signal, how can the phone function at all, whether Edge or 3G?  Sorry, but I don't understand that as I don't have any VOIP application installed on my iPhone.

 

Message 7 of 14 (3,278 Views)
Professor

Re: Dropped WiFi Calls Help

You are getting coverage, bars on the phone honestly have little to no correlation to actual signal strength.  There is no industry standard that says 1 bar equals x, 2 bars equals 2x, or 3 bars equals y.  Each manufacturer chooses how to interpret the signal strength and display into bars.

 

If you were truely getting no coverage, you would get a message on the screen showing no signal or a tower with a slash through it.

 

The iPhone does not and cannot make calls via Wi-Fi without installing a VOIP application.

Anyone that tells you otherwise is either mis-informed or flat out lying to you.

Message 8 of 14 (3,267 Views)
Tutor

Re: Dropped WiFi Calls Help

I've spent some time now talking to an AT&T tech and you are correct iPhone does not make WiFi calls without adding on a VOIP application such as SKYPE, iCall, or Vonage and these all result in extra charges.  Apple says, "Yes it makes WiFi calls" and the AT&T SALES reps say "Yes it makes WiFi calls" but these are essentially misrepresentations of the truth.  Anyone hoping to make WiFi calls on their wireless network at home or at work is being misled--unless, of course, they purchase some sort of VOIP iPhone application and pay what charges accrue for such use.

 

I apologize for my own ignorance and can only hope that this situation is not repeated.

 

John

Athens, GA 

Message 9 of 14 (3,253 Views)
Former Employee

Re: Dropped WiFi Calls Help

Respect
Message 10 of 14 (3,247 Views)

Re: Dropped WiFi Calls Help

[ Edited ]
It boggles my mind people just buy stuff without having any idea of how it works.{ please be courteous} And no, no one mislead you the iPhone does make wifi calls, you just need an app. Thats not misleading, as it does make calls. You're just all sorts of fail is the problem
Message Edited by Helmsman on 01-28-2010 03:55:48 PM
Message 11 of 14 (1,298 Views)
Contributor

Re: Dropped WiFi Calls Help

iphone is a total piece of crap. Nothing but dropped calls for 3 days. It really impresses my customers when they get hung up on. Thanks Apple.

 

Even during the short periods it does work people can't hear me. But then it doesn't really matter cause it always drops the call anyway.

 

Bought this piece of garbage at walmart and they have a 30 day money back guarantee. I'm taking this FKN piece of crap back and cancelling my contract with ATT.

 

Shove it Apple.

Message 12 of 14 (977 Views)
Scholar

Re: Dropped WiFi Calls Help

i will give you 50 bucks for that pcs of trash.
Message 13 of 14 (958 Views)
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Professor

Re: Dropped WiFi Calls Help

 


audioforge wrote:

iphone is a total piece of crap. Nothing but dropped calls for 3 days. It really impresses my customers when they get hung up on. Thanks Apple.

 

Even during the short periods it does work people can't hear me. But then it doesn't really matter cause it always drops the call anyway.

 

Bought this piece of garbage at walmart and they have a 30 day money back guarantee. I'm taking this FKN piece of crap back and cancelling my contract with ATT.

 

Shove it Apple.


 

So what does your rant have to do with this topic?

If you are having network connectivity issues that could be a bad device or you simply could be in an area with low coverage.

 

Based on your rant, I would guess you are in a bad coverage area... maybe you should have investigated the service better prior to switching.  It seems like another cell provider would benefit you more.  That doesn't make Apple bad or the iPhone a piece of crap.

 

Service and coverage varies, it is up to YOU the user to determine what works best for you.

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