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Posted Feb 4, 2012
3:50:00 PM
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Device upgrade challenges

Hi Folks,

 

Has anyone encountered ongoing issues with 1) contract has ended 2) well past the 2 years since you have upgraded your phone and the 'Upgrade' access simply does not work ? I have five lines, three meet conditions 1) and 2). It is amazing to me that the 'Add a new line' (more net revienue) feature is quick, robust and always accessible. However, the 'upgrade the phone I have' feature just seems to not behave. I would be quite disappointed to find out that ATT is manipulating access ... or is it that ATT's customer service has just been overwhelmed by its size/growth. I am close to leaving ... 9 years onboard, $350  - $450 per month in charges - I thought I was the type of customer ATT was interested in keeping.

 

Thoughts ?

Hi Folks,

 

Has anyone encountered ongoing issues with 1) contract has ended 2) well past the 2 years since you have upgraded your phone and the 'Upgrade' access simply does not work ? I have five lines, three meet conditions 1) and 2). It is amazing to me that the 'Add a new line' (more net revienue) feature is quick, robust and always accessible. However, the 'upgrade the phone I have' feature just seems to not behave. I would be quite disappointed to find out that ATT is manipulating access ... or is it that ATT's customer service has just been overwhelmed by its size/growth. I am close to leaving ... 9 years onboard, $350  - $450 per month in charges - I thought I was the type of customer ATT was interested in keeping.

 

Thoughts ?

Device upgrade challenges

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Feb 6, 2012 8:03:45 AM
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Former Community Manager

Can you please give us a bit more information about what happens when you try to upgrade?

 

Are you getting an error message or does the site not load?

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Can you please give us a bit more information about what happens when you try to upgrade?

 

Are you getting an error message or does the site not load?

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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