We have a 4-phone family plan and 2 of the phones have minimum data usage on them (they are normally only used when wi-fi is available). For the last 2 months, one of the phones has met the minimum data usage and gone over (last month's bill was a shock). Now today, I got an alert that she had reached her data usage....but here is the kicker (I have had that phone with me turned off ALL DAY). How could the data have been used when the phone wasn't even turned on? I am at my wit's end. Is it possible for a phone # to be hacked and someone else be using our number to somehow access internet? Thank you for any help you can give.
That happens to me all the time, there seem to be a lot a data downloads in the early morning when our phones are doing nothing but sit on the nightstand connected to WIFI, AT&T refuses to help me in identifying what it is even though it eats data from the data plan - thank you for being on an unlimited plan!!!!