Data Speeds: Crippled to 300k/s UPLOAD MAX. HSUPA Disabled.

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Data Speeds: Crippled to 300k/s UPLOAD MAX. HSUPA Disabled.

This seems to be an ongoing problem for all of AT&Ts new android devices, but most prevelant is the new Inspire 4g and Atrix 4g in which for some ungodly reason HSUPA is disabled in the modem firmware.  What this means to us customers is we are able to still get great download speeds, but our upload speeds are CAPPED to a max of 300k/s.  This results in poorer performance then expected, increased latency, and in all a less capable device.

 

To make an example, I am an early adopter of the Motorola Atrix... coming from both a Dell streak and HTC Nexus One on ATT I am well aware of the performance of the network in my area.  Using the android application speed test.net, I am regularly and consistantly able to obtain results of speeds showing 2500k/s download speeds and 2500k/s UPLOAD speeds using the Dell streak OR nexus one on the EXACT SAME sim card, APN settings, and location as I use my ATRIX in.  However when using the atrix for the last day, with over 25 simultanious tests... I was only able to obtain results of at best 2000k/s download speeds.... and the shocker A BEST OF 107k/s UPLOAD SPEEDS.  Keep in mind this was with full signal in the same exact location back to back as the dell streak using the same sim card.

 

These results are abismal.  They point to a flaw, likely encouraged by AT&T.  For what ever reason it was decided to cripple the upload speeds, it is a poor reason.  THIS NEEDS TO BE FIXED.  THIS NEEDS TO BE CHANGED.  IT NEEDS TO BE DONE IMMEDIATELY.

 

Please post if you have had similar issues if you have an Atrix or Inspire.  Install speedtest.net app from the android market and test your self! 

 

This is a call to action for AT&T.  Please do not disappoint your loyal customers, all we ask is for a properly functioning data connection to be fixed!

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Re: Data Speeds: Crippled to 300k/s UPLOAD MAX. HSUPA Disabled.

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Re: Data Speeds: Crippled to 300k/s UPLOAD MAX. HSUPA Disabled.

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The upload speeds are definetley capped? AT&T what are you thinking? The Inspire and Atrix are your new Android flagship phones and you are are disabling HSUPA? I have two weeks to decide if this is reason enough to leave AT&T. I am a new customer and very disappointed. 

 

Marco { personal info edited }

Message 3 of 182 (5,442 Views)
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Re: Data Speeds: Crippled to 300k/s UPLOAD MAX. HSUPA Disabled.

I am also extremely disappointed by this. Forget the "4G" business. How is it that this phone gets half the speeds on a regular 3G connection of phones like the iPhone 4 or the Nexus One?

 

If the radio is indeed crippled to disable HSUPA+, this is an outrage, and should be corrected as fast as possible. If no response is forthcoming, I am very likely to return my Atrix before my 30 days are up.

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Re: Data Speeds: Crippled to 300k/s UPLOAD MAX. HSUPA Disabled.

They are definately capped.   On the Inspire 4g and Captivate it WAS verified that it was due to a limitation in the AT&T specific modem firmware.   As soon as they were swapped out for non-att versions of the modem firmware the upload speeds were fixed, enabling HSUPA and the faster speeds associated (no more capped upload).  

 

After further testing and trial and error with settings and various other things on the Atrix, this exact issue is the same on it as it was on other devices.  AT&T has specifically chosen to CAP upload speeds by disabling hsupa at the modem firware level.

 

Very very disappointing.  Thus far technical support on phone, twitter, or live chat has ZERO answers or solutions beyond returning the device for another one.  Too bad it seems any device beyond the iphone has this issue as it appears.

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Re: Data Speeds: Crippled to 300k/s UPLOAD MAX. HSUPA Disabled.

I have to agree wholeheartedly, this is really disappointing. I'm coming from a DEV Nexus One with AT&T 3g bands. With my nexus just a couple days ago I was pulling 1.5-5mbps down and 1.2mbps up. With my new Atrix I'm still getting about the same down but 150-300kbps up. Just awful. This needs to be fixed immediately!

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Re: Data Speeds: Crippled to 300k/s UPLOAD MAX. HSUPA Disabled.

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This is why I am returning this piece of garbage and leaving ATT as soon as I can.  The audacity of this company are utmost insulting.  There disregard for the consumer aside from the Iphone (uncalled for comments edited}  is revolting.  After bieng a client for over 8 years I will definately be getting rid of this entire network.  Because of this.  Signed Boot loader, bad service = Capped Atrix in many aspects.  Fail of a phone.  Fail of a network. 

Message 7 of 182 (5,334 Views)
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Re: Data Speeds: Crippled to 300k/s UPLOAD MAX. HSUPA Disabled.

[ Edited ]

 


sdlopez83 wrote:

This is why I am returning this piece of garbage and leaving ATT as soon as I can.  The audacity of this company are utmost insulting.  There disregard for the consumer aside from the Iphone {uncalled for comments edited} is revolting.  After bieng a client for over 8 years I will definately be getting rid of this entire network.  Because of this.  Signed Boot loader, bad service = Capped Atrix in many aspects.  Fail of a phone.  Fail of a network. 



Honestly, this is the first issue I've had with AT&T that has made me consider leaving in nearly 10 years with them.  I get great coverage and really prefer their service.  But yeah, many aspects of this is very disheartening.

 

Not to mention, the atrix and the inspire have the ability to be really great phones... but this sort of thing ruins it.

 

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Re: Data Speeds: Crippled to 300k/s UPLOAD MAX. HSUPA Disabled.

First to OP, k/s is not a unit of anything... your saing 1000/s...1000 what?

 

With that said there is obviously something wrong with the new Atrix, wether it be intential or not is besides the point. My upload speeds in comparison to my perivous phones(nexus one/iphone 3g) are horrible easilly 1/2.

 

On previous phones i was getting well into the 200kB/s range, with atrix i cant get above 40kB/s.

 

Also the atrix and inspire are both showing H+ when ever on 3g, this is false advertising...Att better watch out.

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Re: Data Speeds: Crippled to 300k/s UPLOAD MAX. HSUPA Disabled.

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Way ahead of you im writing to the NY D.A. and BBB today.  there is so much proof of these shinanigans and I have confirmations of no towers supporting 4g+ in my area from ATT techs.  Yet I have that 4G+ icon with sub 300 KB/S speed and by that i mean both U  p and down

 

Data speeds definitley crippler crossfaced

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Re: Data Speeds: Crippled to 300k/s UPLOAD MAX. HSUPA Disabled.

 


sdlopez83 wrote:

Way ahead of you im writing to the NY D.A. and BBB today.  there is so much proof of these shinanigans and I have confirmations of no towers supporting 4g+ in my area from ATT techs.  Yet I have that 4G+ icon with sub 300 KB/S speed


Let me know if there is anyway I can help...

 

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Re: Data Speeds: Crippled to 300k/s UPLOAD MAX. HSUPA Disabled.

Add me to the list of very unhappy users. I have had ATT for years now. Through work and my personal account. I have moved to VZ a few times but always came back to ATT. Had and iPhone 4 and Nexus One before I bought my Atrix . Both consistently get will over 1mbps upload sitting on my desk at home. Yet my Atrix is lucky to hit 200k. Needless to say I WAS VERY UPSET to see ATT do this to this phone. I can not even think of the rational behind this choice. Lets talk our top phone. The one that can act as a laptop and limit the upload. Please ATT fix this! If not might be time to try VZ Thunderbolt and LTE. 

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Re: Data Speeds: Crippled to 300k/s UPLOAD MAX. HSUPA Disabled.

How useless is the front facing camera if your upload speed is capped to 0.4 mbps. Would be interesting to see how Qik works with these slow upload speeds.

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Re: Data Speeds: Crippled to 300k/s UPLOAD MAX. HSUPA Disabled.

ATT ATT ATT... why oh why do you do this to your valued customers...

 

Been with ATT for a long time over 8 years my wife has been very happy with the DL speeds on her iphone yet the newest and greatest Android phone Marketed 4G, which isn't even close to 3G speeds (False advertising) is crippled. 


It doesnt make any sense to me!!!  We could have all gone to Metropcs for this kind of speeds, but we pay Big Blue more money for faster speeds!!  FIX THIS ASAP with a software fix. 

 

You owe us that..

Message 14 of 182 (2,536 Views)
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Re: Data Speeds: Crippled to 300k/s UPLOAD MAX. HSUPA Disabled.

Wow am I disappointed.  Took a chance to talk with a technical support person via live chat.  Fully explained this situation and asked if they were aware of the situation.   Their response "You can return the phone and get one that you are happy with"

 

Thats a horrible answer I must say.

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