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Customer Service Summary (CSS)

Anonymous
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Customer Service Summary (CSS)

I recieved an email from att_update@amcustomercare.att-mail.com with subject "Information about your AT&T plan" reading:

 

This e-mail is to confirm and explain recent changes you made to
your wireless account. In your Customer Service Summary (CSS) you will find:

  • An outline of your services
  • Your calling plan
  • An estimate of your future bill
  • General account information

To access your Customer Service Summary (CSS) click here
to login/register for MyWireless.

Note: If your Customer Service Summary CSS does not display,
make sure you have Adobe Acrobat® Reader®. Download Acrobat
Reader
for free.

For additional information, check our Customer
Service and Support sections
.

For information about your device click here.

The terms of your service are included in your Wireless Service
Agreement and the applicable, Terms of Service and any rate plan/features
brochures you may have received. To access AT&T's current service terms,
click here.

And thanks again for choosing AT&T.

Sincerely,

AT&T

 

When I click the link for the "Customer Service Summary" I am taken to http://wsdkna01.wdc.cingular.net:8080/... The URL contains a string of numbers that I have removed in case they are sepecific to my account. Internet Explorer 9 reports, "Internet Explorer cannot display the webpage." It is suspicious that the URL is for cingular.net and uses the port 8080. This appears to be a defect in the "Information about your AT&T plan" email that I was sent from AT&T. How do I access the "Customer Service Summary?"

26,469 Views
Message 1 of 36

Re: Customer Service Summary (CSS)

The CSS is the overview of your account. If you think that you receive the wrong e-mail you can call cust care and check if they really send you one.
Message 2 of 36
Contributor

Re: Customer Service Summary (CSS)

I've upgraded my phones over the Internet along with making some required changes.I've the same email this morning with the same dead links. I did expect a new CSS.

 

The email did originate from AT&T (from Cingular domains). I guess it is a technical issue on the AT&T side.

Message 3 of 36
Mentor

Re: Customer Service Summary (CSS)

I recently upgraded my phone online and received an email with broken links too.  The css summary can be found on your myatt page. 

 

As part of my new upgrade I was required to get a data plan.  Howerver my new data plan wasn't on the CSS, nor can I find it anywhere on my account.  Do you need to activate your new device before it shows up?

Message 4 of 36
Professor

Re: Customer Service Summary (CSS)

That could be an automated system process thats emailing you, even before the CSSis ready, or they prepared it and had to pull it and make some updates. Has it been acxessible correctly since your post here on the forum?
Message 5 of 36
Contributor

Re: Customer Service Summary (CSS)

We upgraded my wife's phone yesterday and I got the same e-mail with the dead link. I can't find anywhere on our account page to access the customer service summary. How long until the link should be active?

Message 6 of 36
Contributor

Re: Customer Service Summary (CSS)

OK, just found it on the "Profile  ->  User Information page. You can download a pdf file from there.

Message 7 of 36
Professor

Re: Customer Service Summary (CSS)

Cool, does everything look in order on the CSS? Keep in mind those are "estimated" balances or dollars you see in your CSS. Smiley Wink
Message 8 of 36
Former Community Manager
Moved:

Re: Customer Service Summary (CSS)

Message 9 of 36
Contributor

Re: Customer Service Summary (CSS)

i received the following from att_update@amcustomercare.att-mail.com twice today once at 6:15am and again at 5:44pm. when i click on here (To access your Customer Service Summary (CSS) click hereto login/register for MyWireless.) i get the following message - http://11360hk6dgmcdln.yom.mail.yahoo.netsays: Warning! It appears that you are about to access a website that has non-standard web address format.  Such sites may contain harmful entities such as viruses.  We recommend you use extreme caution. then the options 'ok or cancel'. given all the spam and viruses i choose cancel.

 

is this really coming from att? what's with the warning? i've searched around and really haven't found an answer but i did notice that i'm not the only one who has received this.

 

thanks

 

 

    Information about your AT&T plan
Hide Details
FROM:
  • ATT_Update  
TO:
Message flagged
Tuesday, November 22, 2011 5:44 PM
 
 
ATT
 
 
 
Thank you for choosing AT&T!
 


This e-mail is to confirm and explain recent changes you made to your wireless account. In your Customer Service Summary (CSS) you will find:

  • An outline of your services
  • Your calling plan
  • An estimate of your future bill
  • General account information

To access your Customer Service Summary (CSS) click here to login/register for MyWireless.

Note: If your Customer Service Summary CSS does not display, make sure you have Adobe Acrobat® Reader®. Download Acrobat Reader for free.

For additional information, check our Customer Service and Support sections.

For information about your device click here.

The terms of your service are included in your Wireless Service Agreement and the applicable, Terms of Service and any rate plan/features brochures you may have received. To access AT&T's current service terms, click here.

And thanks again for choosing AT&T.

Sincerely,
AT&T 
 

Did you know?

Use the YP app on your new AT&T mobile device to get local information on the go. With the YP app - Find, Connect and Save!

You can check your balance, your usage and pay your wireless bill from your phone!

Dial and send the following:

*BAL# to check your balance
*MIN# for minutes remaining
*DATA# for data remaining
*PAY to pay your bill
*NEW# to check phone upgrade discount availability

Visit att.com/StarServices for more information.
 
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Note: There may be delays processing network call records. "Minutes Remaining" may not include airtime used within the last
2 to 5 days and does not include recent roaming minutes due to delayed processing.

This e-mail was auto generated. Please do not respond.                                        
 
©2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
 
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Message 10 of 36
Contributor

Re: Customer Service Summary (CSS)

The hyperlink is BAD!

 

http://wsdkna01.wdc.cingular.net:8080/199670.17548.3074374.726. I received the same email and the hyperlink is bad. Pathetic!

 

 Internet Explorer cannot display the webpage

 

Message 11 of 36
Contributor

Re: Customer Service Summary (CSS)

I received the same email, but received it twice. I also clicked on it and was not able to connect . What are the changes to my account? I did not make any changes within the last two weeks? seems

Message 12 of 36
Contributor

Re: Customer Service Summary (CSS)

That was helpful. Thanks.
Message 13 of 36
Former Community Manager

Re: Customer Service Summary (CSS)


DLWTHE1ST wrote:

The hyperlink is BAD!

 

http://wsdkna01.wdc.cingular.net:8080/199670.17548.3074374.726. I received the same email and the hyperlink is bad. Pathetic!

 



When I click on that link, I'm taken to my Account Management page. I tried it in Chrome, Internet Explorer and Firefox. 

 

I'm not sure why you're not able access the page, but it's not the link that's the problem. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 14 of 36
Contributor

Re: Customer Service Summary (CSS)

This is unbelievably bad customer service!  I got one of those CSS emails as well, and in trying to find some support on the ATT web-site found this two page blog posting about the dead-end link.  Reading at the top, I see that over 10,000 people have viewed this posting, indicating that they probably also got this email (why else would they look at the post?).  So the situation is that over 10,000 of your customers have gotten an email and looked on your web site for an answer.  Perhaps this is important information that you wanted to send to us, but got a bad link copied in, or perhaps your system just sent the email by mistake.

 

In response to your mistakes, you have a blog posting where your customer service people have no answers, but tell us to look through the web-site some more. Also, you end with a smart-a$ "unicorn" comment.  Perhaps you could re-consider the quality of how you communicate with your customers.

Message 15 of 36
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