I am very angry at ATT right now. I have a prepaid GoPhone. I have just made a payment for $100 a few days ago, even though my plan is $60.00 a month. In the past few days, I have decided to be added to a family members post pay account. I have spent a very long time not only trying to talk to a live person, but now I need to know how to get the credits that will not be used from this prepaid account either refunded to the credit card used, or transferred to the post pay account! HELP.
Wild Banchi is correct; pre-paid balances cannot be refunded or transferred. His suggestion to continue using the GoPhone until you've used your balance and then switch to the Family Plan is your best option.
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