Converting from PrePaid to Contract

Contributor

Converting from PrePaid to Contract

Hi,

I have a disabled adult son who lives in a group home.  He has been a loyal AT&T prepaid customer for 5+ years.  Under the terms of the prepaid plan, he can accrue his balance month to month, but he loses it when he terminates.  He has no credit and thus could not make a $500 deposit they want for a contract.  Is there no way for him to use his excess balance toward a contract plan and be approved by ATT for his good payment record?

 

Thanks.

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Former Community Manager

Re: Converting from PrePaid to Contract


bryland wrote:

Hi,

I have a disabled adult son who lives in a group home.  He has been a loyal AT&T prepaid customer for 5+ years.  Under the terms of the prepaid plan, he can accrue his balance month to month, but he loses it when he terminates.  He has no credit and thus could not make a $500 deposit they want for a contract.  Is there no way for him to use his excess balance toward a contract plan and be approved by ATT for his good payment record?

 

Thanks.


That is a very good question and I'm honestly not sure how to answer it. 

 

I'd like to have someone contact you (or your son if possible) to discuss his options. Maybe there is a solution that niether of us are aware of. Smiley Happy

 

If you would, please send me a private message with your name (or your son's - depending on who we're going to be talking to, his account information, a contact phone number and the best time to contact you.

 

 

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