Helpful Links

Confused with data billing


Confused with data billing



Today is the 1st of the month and is when my new billing cycle is supposed to start. I got a text today saying that my data is 65% used. Is this for the previous billing cycle or the current one? I'm so confused? I recently got new wi-fi at home and am having some down issues, so apparently my internet on the phone has been used more than wi-fi. I don't want to go over my data usage for this month, if this applies to this months billing. Thanks!

Message 1 of 2
Former Community Manager

Re: Confused with data billing

It sounds like that was for the last billing cycle, unless you went on a streaming bender and used all that data in one day. Smiley Happy


If you'd like, I can definitely get you in touch with someone to take a look at your account and make sure you're clear on the status. 


If you want me to set that up, please send me a private message with your name, account number, phone number and the best time to contact you.

To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.


As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 2 of 2
Share this topic

Is the iPhone X worth it? Find out why it totally is!

Find out how to track your iPhone's delivery!

Let us help you Give the Gift of AT&T Wireless this holiday season!

Additional Support