Combined billing

Contributor

Combined billing

I have ATT uverse 300, and am also a new ATT wireless customer. I had received my first wireless bill, and was ready to pay it on the 2nd. I was interested in combined billing so I would only have to remember one ATT bill a month, and called customer service. They combined it for me and was told it might take awhile. SOO.... When I went into ATT store to pay my bill, the ATT manager said they could not help me because they could not find my account. I explained about the combined billing and she said I had to do it online. I went online and even tried to pay it over the phone, and only my Uverse bill shows up, not my wireless bill at all.... I just want to pay my bill!!  I understand it may take awhile for the billing to combine, but in the meantime, I am now OVERDUE on my first wireless bill... PLEASE HELP! Smiley Sad

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Professor

Re: Combined billing

You should try to call customer service and make a payment (1-800-331-0500). If they have the same issue, call 611 on your ATT landline (sorry I dont know the 800 number) and pay the bill there. Let us know if that helps.

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Contributor

Re: Combined billing

Signing up for combined billing was probably one of the worst financial decisions I've ever made. It has been a nightmare. It's not an exaggeration when I say I've spent WELL OVER four hours talking to AT&T. It's totally not user friendly, you can't call the regular AT&T you've always called for help because they can't access your account, my bill was through the roof for three months and I can't see my kids' activity anymore and can't access their smart limits. I'm almost positive they've over charged me and have shut my phone off twice when I paid way more than I should have. It's a joke. As soon as my contract is up I'm going to Verizon.
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