01-24-2012 5:14 PM
Hi all --
I'd like consolidate my iPad and iPhone plans to both be on one, post-paid bill. The iPad data plan is "pre-paid" -- I signed up via the iPad settings panel. The iPhone plan is post-paid: I get a monthly bill that lists data, calls, etc.
The phone rep was initially unsure about how to do this, but eventually told me I need to go into a store and get a new SIM card. That sounds drastic for a simple billing request. Can this be right?
Many thanks, folks.
(question originally posted in iPhone forum)
01-25-2012 2:06 AM
That is correct. I don't believe the billing system allows the number transfer from a session based Ipad to a postpaid Ipad. You will need a new sim card. If you already had a sim card that's never been activated before, then it could be done over the phone as an add a line with pre owned equipment.
01-28-2012 6:28 AM
02-15-2012 8:03 AM - edited 02-15-2012 8:04 AM
Hi all -- thought I would circle back to close this thread. The above answers were incorrect -- I was able to do this over the phone. The group that was able to help was the "secondary sales group." 866-662-4548. All I had to do was cancel my prepaid account and sign up for a postpaid account. They were happy to grandfather my $25/month data rate. The phone rep had me read off some settings from the phone, assigned me a new iPad phone number which I had to call to activate, and voila.
The hard part was working through the system to find someone who knew what they were doing. They should triple that guy's salary!
02-15-2012 9:47 AM
02-17-2012 6:30 AM
Same SIM card! The rep did have to dig into my iPad (settings->about) to get some unusual entries (IMEI, ICCID). He also had to select a new phone number for my iPad that was in the same area code as my iPhone. Perhaps this is the technique that avoids having to put in a new sim card.