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Charging for Data Plan even with all data turned off? How is this legal???

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Charging for Data Plan even with all data turned off? How is this legal???

I am unable to upgrade my phone to a smartphone with WiFi capabilities without paying for the $30/mo. Data Plan.  AT&T has the ability to turn off ALL 3G/EDGE data to our phones, but even if it is turned off on their end, they will still charge for the Data Plan.  How is this legal?  Is this not charging for services not rendered? 

 

I want to upgrade my phone.  I have no text messaging, no data plan, just phone calls.  I have other wi-fi capable devices that I use at home or on the road that do not make phone calls.  I do not use any telecom wireless data services.  I see no reason not to combine them into a single device such as a smartphone that has telephone and wi-fi capabilities under one roof.  However, if I have a smartphone with AT&T, even if I have no intention of using their telecom wireless data services, even if I instruct AT&T to turn off all data to my phone, even if I buy the phone from a 3rd party, AT&T will automatically add a $30/mo. Data Plan to my account.  HOW IS THIS LEGAL??

 

If I sign up with Time Warner and only want internet access, they won't charge me for TV; they block the TV signal using a trap.  AT&T has the ability to block the 3G/EDGE on their end, but they STILL CHARGE for the Data Plan.  This essentially means that I am unable to upgrade my phone, this cannot stand.  

 

Peace, vive le roi,

RM25483

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Re: Charging for Data Plan even with all data turned off? How is this legal???


ghostryder wrote: 

Bottom line:

AT&T changed the requirements in their contracts relating to owning "smartphones". If you buy or own a smartphone after the posted date and plan to use the AT&T wireless service, you must pay for a data plan, period.

 

What is so hard to understand?


Everybody understands that AT&T is charging for a data plan for all smartphones.  People are complaining because AT&T has added a substantial fee that provides no value to some customers and they haven't been very upfront about the new charges (small print doesn't constitute being 'upfront').

Message 76 of 78
Professor

Re: Charging for Data Plan even with all data turned off? How is this legal???

what company doesn't use small print when it comes to a feature thats required that most people will not use?...it doesn't matter....if you have a smart phone you have the data package...deal with it,....if you come in with an unlocked phone you may not get the data package, but if att gives it to you...deal with it...its the same with all companies now (except tmobile apparently)

 


I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 77 of 78
Professor

Re: Charging for Data Plan even with all data turned off? How is this legal???


flen00 wrote:

ghostryder wrote: 

Bottom line:

AT&T changed the requirements in their contracts relating to owning "smartphones". If you buy or own a smartphone after the posted date and plan to use the AT&T wireless service, you must pay for a data plan, period.

 

What is so hard to understand?


Everybody understands that AT&T is charging for a data plan for all smartphones.  People are complaining because AT&T has added a substantial fee that provides no value to some customers and they haven't been very upfront about the new charges (small print doesn't constitute being 'upfront').


Actually, it was not small print but a fairly large announcement. However, as hard as we try, AT&T won't step back from this "new" contract term until the other big carriers do it first. AT&T is not a leader in the 'steppng back' area , that's for sure.

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