Charges to use Prepaid Number?

Tutor

Charges to use Prepaid Number?

Hello

 

I recently signed contract for two years for two lines. Before I was using At&t TO GO service. I was asked if I liked to move previous number to this new phone and I agreed. No one has informed me about the hidden $40 charges behind this. No company charge to use the previous number for new phone. As I got two lines I am charged $80 for both line and that is other than the activation and other charges that I have paid when I purchased the phone. I definitely don't want to pay this amount and I would like to look into this matter and canceled these charges

 

Regards


Lin

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Message 1 of 5
Tutor

Re: Charges to use Prepaid Number?

Kindly tell how to get this thing resolved?

Message 2 of 5
Employee

Re: Charges to use Prepaid Number?

What are the charges listed add on the bill?
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 5
Tutor

Re: Charges to use Prepaid Number?

Thank you for looking into this. Following are the details that shown on the bill for one line and similar for other. After inquiring I found that these charges are based on using prepaid number to postpaid account

 

One Time Charge for Upgrade Fee$18.00
Service Change Fee$18.00
Regulatory Cost Recovery Charge$0.46
Federal Universal Service Charge$4.61
State Public Utility Surcharge$0.10
Message 4 of 5
Tutor

Re: Charges to use Prepaid Number?

The team member from AT&T Social Media Manager has resolved this issue for me. Thank you so much for your kind cooperation!! Smiley Happy

Message 5 of 5
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