02-13-2012 5:23 PM
I recently signed contract for two years for two lines. Before I was using At&t TO GO service. I was asked if I liked to move previous number to this new phone and I agreed. No one has informed me about the hidden $40 charges behind this. No company charge to use the previous number for new phone. As I got two lines I am charged $80 for both line and that is other than the activation and other charges that I have paid when I purchased the phone. I definitely don't want to pay this amount and I would like to look into this matter and canceled these charges
02-16-2012 1:06 AM
02-16-2012 10:18 AM
Thank you for looking into this. Following are the details that shown on the bill for one line and similar for other. After inquiring I found that these charges are based on using prepaid number to postpaid account
|One Time Charge for Upgrade Fee||$18.00|
|Service Change Fee||$18.00|
|Regulatory Cost Recovery Charge||$0.46|
|Federal Universal Service Charge||$4.61|
|State Public Utility Surcharge||$0.10|
02-16-2012 2:20 PM
The team member from AT&T Social Media Manager has resolved this issue for me. Thank you so much for your kind cooperation!!
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