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Change my rate plan ($50 -> %25 per month)

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Change my rate plan ($50 -> %25 per month)

Hello.

 

I'm go-phone user and my rate plan is $50 per month.

 

I want to change this plan to $25 per month. But there is no way to change it on Internet.

 

Should I go to AT&T store and change it?

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Message 1 of 5
Master

Re: Change my rate plan ($50 -> %25 per month)

You can actually change your rate plan by dialing 611. When prompted, select "more Options", and then say, "rate plan". If you follow the steps correctly, you will be able to change your plan.

Before making the official switch, I would recommend to wait until the end of the month/when your existing $50 plan for the month expires. Then you should switch to the $25 plan.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 2 of 5
Contributor

Re: Change my rate plan ($50 -> %25 per month)

Make sure you ask, will there will be a charge to change plans. As ATT just charged me $10 to change plans.  Got love it when they dont tell you and just STEAL your money. When I call to complain  CSR said to bad it was in the agreement.

Message 3 of 5

Re: Change my rate plan ($50 -> %25 per month)


jer218 wrote:

Make sure you ask, will there will be a charge to change plans. As ATT just charged me $10 to change plans.  Got love it when they dont tell you and just STEAL your money. When I call to complain  CSR said to bad it was in the agreement.


Yes, jer218.

 

They do say about prepaid rate plan changes:

 

  1. not refundable fee
  2. any unused services of the original plan are forfeited.
  3. the day you change the plan is counted as a full day

But they do not say it is a $10 fee anywhere I looked.

 

I would not call it "steal", that is too harsh, but at the same time I am not surprised ("money for nothing").

Message 4 of 5
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Master

Re: Change my rate plan ($50 -> %25 per month)


jer218 wrote:

Make sure you ask, will there will be a charge to change plans. As ATT just charged me $10 to change plans.  Got love it when they dont tell you and just STEAL your money. When I call to complain  CSR said to bad it was in the agreement.


I'm curious - did you make your changes via the IVR system?  At least it used to be that at&t would allow customer service to make one rate plan change for you at no charge, but after that they charge $10 for assisting you with rate plan changes.  You can use the IVR to do this - although it's buried under "More Options" from the first menu prompt.
                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

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