My husband and I both have an iphone and about 6 months into the contract we broke down and added internet home service to a bundle...or so we thought. We were supposed to reduce our phone minutes, texting, and data use and add home internet to a bundle (for slightly less than the original service contract for just iphones) but we are getting an invoice from AT&T for $200.00 for the home internet service...which has just been turned off. Even if we hadn't bundled the least we should pay for home internet is $14.95 a month so this $200.00 bill is a mystery.
This frustration with AT&T goes back years for me and quite frankly I would use anybody but AT&T if they hadn't had the iphone.
It takes so much energy to deal with these issues so I want to know where to start before I start expending energy that will just go into a black hole somewhere.